Enterprise Rent-A-Car

Don’t bother reserving a car online because it doesn’t mean anything! We reserved a car a few days ago to drive my little sister to Seattle for an interview. When we went this morning to pick up the car, ITS NOT THERE. I reserved a Toyota Corolla or similar and they only had 2 HUGE Dodge Rams available. A Dodge Ram is not a Corolla. I have 4 other passengers and a Ram is not going to be comfortable for 8+ hours in the car nor do I want to park a Ram in Downtown.
Thanks for wasting my time!

It’s a small enterprise facility. Not a huge selection of cars. We got a compact car at a very cheap rate here. The staff was cordial. Lack of car selection would have us look at other locations.

Since they asked for feedback here goes.
I reserved a car in advance online, I had a special situation, my partner flew ahead to a funeral in Phoenix and I was driving to pick her up, so I needed her to be a 2^nd driver for the return trip so we signed the contract early.
Monday I arrived 15 min early to pick up the car for 5:30pm. When I was told the price it didn’t seem right but the employee stated it was based on a two week rental.
I previously have rented from the Tigard location, here I spent 45 min proving I’ll be back including providing a recently signed lease agreement.
After 45 minutes and a $ 690 deposit, we do a walk around, all fine. She checks fuel level, Ok, then I point out how dirty the car is, she says sorry that it’s not up to my standards and offered for me to wait so they can clean it. I didn’t have time for that after just waiting 45 minutes, plenty of time for them to get the car clean.
Now I Can handle a little dust but this was layers and when my, allergic to everything daughter, got in the back and while driving home stated the seat was full of black dog hair, I immediately began calling, but no answer so I tried Portland Airport, they didn’t have anything. I was leaving at 4am the next morning so she suggested Eugene, they didn’t have anything. The next option was Klamath Falls, so I left a message and called them at 7:30 the next morning, while on the road, letting them know the situation.
I arrived to Klamath Falls where, they didn’t have a car, but detailed the car I had. They stated no car would ever leave their location in the condition this car was. By the time I got to Klamath Falls, my daughter needed to be overloaded with Benedryl.
I call the Tualatin location, let them know what I’ve been through, the gentleman states they can credit me the cost of a 2^nd driver. At the time it didn’t sink in. I’ve never been charged a 2^nd driver, so I call again the next day. I inform them that my 2^nd driver is my domestic partner and that it should not be charged anyway. Then I lost connection in the mountains of Nevada.
Upon my return I cleaned the car inside and out, I was raised to return a borrowed item better than received, and even though they gave me a dirty filthy car, I returned the car clean. I also informed them that it’s obvious the oil had not been changed because it began dragging and smelling hot from California up to Tualatin. They knew I was traveling to Phoenix, they should of changed the oil.
So to wrap up:
1. Don’t tell me your busy and understaffed, do whatever you need to do to give a client a clean car.
2. Don’t assume because my Co driver is also a female that we aren’t a couple.
3. If you know in advance I’m traveling 3000 miles, change the oil.
The plus. They dropped the weekly rental price down to $ 205 from $ 260, but I honestly thought it wasn’t enough.

I just rented a car from here yesterday, for the week. So far, the transaction was swift and painless. Was on my way within 10 minutes. Only downfall? They really need more colors. White and silver were all they offered. I suppose the reason for that may have been a small selection of cars. Only had 2 cars for my original rental, so I opted for a size up. Other than that, 4 stars…

Recently rented a compact car from Enterprise for the weekend at the special rate of $ 9.99/day. They asked if I wanted to upgrade to a larger car at $ 19.99/day, but I was just fine with the compact car. They then volunteered that they did not have any compacts, so they upgraded me to the larger car for free. It was a brand new Hyndai Elantra. So I had no complaints. Drove the car for the weekend, returned it, and was charged the $ 30 as expected. So all in all, no complaints from me. This was a great deal on a car that I needed because my old car died and I had to spend the weekend shopping for its replacement.

I rented a 12 passenger van from them for a day of wine tasting.
I was initially upset they wouldnt pick me up because I was outside city lines– but they made up for it and sweetened the pot for me when they learned I was upset.
They do a really good job here.

I rented a ½ ton truck for personal towing use. Staffs are courteous, professional, and friendly. They explained features of the truck and go over with me very thoroughly. Colby, the manager there upgraded me to ¾ ton diesel truck without any extra charge plus took half off the extra mileage fee. What a great customer service! I will definitely come back and rent again for my business and personal uses. THANK YOU Colby!

Today I went to pick up my car rental and realized I didn’t have my drivers license (only my passport) as my wallet was stolen right before my trip and I completely forgot that I would need a license for the rental. I was in a rush to meet a client in a neighboring town about 25 minutes away. Carrie the manager was so helpful and coordinated a ride for me to my client meeting and changed the rental around so my client could rent it instead. She really saved my day when I was at my wit’s end and out of options. Thank you Carrie, you have great customer service!

Bad experience. They actually ran out of cars! Which left myself and several other people waiting for over an hour. One customer complained loudly about there repeated lack of cars. I had to take the first car available and couldn’t wait for them to clean it or put fuel in. They offered me another car the next day and said it would be ready at 9 am. I couldn’t make it in time with traffic and they called shortly after saying they don’t have any cars. Wow no cars repeatedly aren’t they suppose to be in the business of renting cars. And the cars air conditioning was broke.

Went to Tualatin Auto Body to have the car fixed. Geico set us up with Enterprise Rent-​A Car and it was totally painless. They had the car there within minutes of my arrival. Car was clean, newer model Dodge station wagon of some sorts.
When picking up our car when it was ready, we just dropped it off there at the auto body shop and they took care of the returning the rental.
A day later Enterprise called and asked about how the car was and if there were any areas they needed to improve in. I didn’t have any complaints this time with the car or their service and will definitely rent from them again if needed.