Jensen Automotive

The entire team at Jensen are a class act. Eddie and the entire team are good guys. I feel they are honest. I observed hem calling their clients all by name.
That shows me they have a loyal customer base. Being a new customer to Jensen that is very comforting. They look to start with the cost friendly solution first which is also reassuring.
So far I have had brakes and tires done. Now hey are working on trouble shooting my A/​C issues. I highly recommend Jensen.

They fixed my flat tire-​worked to get a patch on it after a 2″ hook came out. They were great to deal with.

We’ve been customers of Jensen’s since 2006. First at the Rt. 34 location and recently at the 111 location. Eddie and team have been honest, fair and flexible! We hang on to our vehicles.(1996 Camry, 1998 4Runner and 2007 Mazda 3) The team has given us sage advice on what and when to repair and/​or wait to repair items over the years.
Yes at times they can be EXTREMELY busy and you might find their «to the point» manners a bit abrupt, but it’s not because they don’t care, its because they are trying to help everyone and spread a little too thin some times.
If you are looking for a place to have your vehicle serviced that is priced fairly, committed to stand behind the quality of their work and treat you like family, go to Jensens. (Either location)

I’m sure Eddie is a good mechanic but there is no way he should ever be put in front of a customer. He’s pretty abrasive to customers, which I’ve experienced and heard from a number of other people who have gone there before.
I was willing to put up with that because he did pretty good work at reasonable prices until he chipped one of my brand new wheels while putting on a set of tires. To his credit, he alerted it to me when I picked up the wheels, unfortunately that’s when the business sense stopped. He continuously shifted the blame from himself while we were discussing it and even more when I said that I wanted him to pay to have the chip fixed. After talking quite a bit in person and then on email, I finally got him to agree to pay for what ended up being a $ 70 – 80 repair. When you take into account the fact that I still had to pay the $ 40 to mount the tires (which probably should have been waived given the circumstances), it really only ended him costing $ 30 – 40. Even when he finally sent the check, instead of just cutting the check and leaving me with a positive view of the guy for doing what needed to be done to make it right, he added a couple of passive-​aggressive shots in the email.
My family used to bring 6 cars here to get tires and some service and he was willing to risk that so that he wouldn’t have to admit any fault.

I have been a customer of Eddie’s even before he started his own business in Monroe and then expanded to Trumbull. In all those years, I have always been completely satisfied with the work done on my cars. Eddie will let you know if he discovers something while working on your car and it is always your choice to either have him do the repair, take it to a dealership, or even another mechanic. The only times I opted for the dealership was when Eddie would inform me that the defect was probably under warranty and should be checked out with a dealership first. I have never had a problem with any of Eddie’s work; and he stands behind what he does. I should point out this is a AAA certified repair shop which means if the need would arise, however unlikely, AAA will mediate. I won’t take my cars anywhere else.