Truckee Tahoe Medical Group

TTMG is awesome. They got me in on the same day and diagnosed my sinus infection quickly, got me the drugs I needed and I was feeling better within a couple of days. The staff was nice, the wait was great for urgent care (25 mins vs 3 hrs last time I went to one in Reno) and the office was nice. Billing and payment were easy too despite what other reviews say. I think some people just want everything free.

The doctors here know their stuff… The receptionist on the other hand are rude! Multiple times I have called and they always seem bothered to answer questions. A few times I could hear an audible sigh! I could just imagine that they were rolling their eyes as well. don’t waste your time here at the Truckee office, go to squaw or TC… at least there the receptionists are polite

Dr. Rellas saw me at the Squaw clinic where I broke my leg on Saturday. Service and attention at the clinic were great, but the follow-​up call I received on Tuesday just to see how I was doing gives him and his team 5 stars. Thank you!!!

BEWARE! PRICE GOUGING! If you have a high deductible plan (read: you are paying cash) be sure to ask the cost of the service before you go. My comprehensive visit ALONE cost me nearly $ 350 (JUST the visit – and that’s the «negotiated» rate). The MD spent about 10 minutes with me, and while it was good care, this is completely overpriced. My family doctor (in Incline) charges $ 150 for a comprehensive visit when patients pay cash (unfortunately she was booked), and a Reknown urgent care in Reno I went to a few years ago charges $ 175. I smell price gouging because of the resort location. Makes it hard for locals. I am sorry I didn’t drive to Reno. Used to love TTMG but not so much anymore. What is becoming of our nice community?

My issue is not with the doctors or wait times. Their billing department is so incompetent that I had to leave work and go into their office in person twice… why? The person who handles their billing is so stupid that she needs to be fired.
First, I HAVE insurance. Second, they have billed me incorrectly THREE TIMES NOW, ON 2 SEPARATE OCCAISIONS, causing the insurance company to reject the billing, and they didn’t call me or write me or email me… I FOUND OUT THROUGH A CALL FROM A COLLECTION AGENCY.
The first time, after they billed my insurance incorrectly, I found out by going onto my account online and saw «sent to collections.» I had my broker call the idiot in their billing group directly and was told it was taken care of, I went back for a separate issue and was DENIED SERVICE because they told me my account was sent to collections. I lost it.
The wife called the office manager (who couldn’t stop apologizing) and they ALLOWED me to see one of their doctors (turns out I had a massive infection).
I then received a voicemail from their billing department on Friday, July 31 (hint: her name starts with an «H») saying I had a large bill that was very overdue. I went into the office and paid the bill on August 3^rd; the Office Manager said she would take care of it. She did, they turned my account over to collections two days later… AND, turns out they sent the bill from THAT visit to collections, as well. I couldn’t make this up. Leaving right now and taking time out of my day to deal with their stupidity. You may be reading about this in USA Today… I’m so mad I can’t speak… YET.

I was in Truckee on vacation when I got sick. I was an «urgent care walk in» and was seen within’ a half hour (even though I was told the wait would be 2 hours). This is a regular dr office and I believe they supplement their practice with urgent care walk-​ins from 10a-​5p. I saw Dr. Jensen. She was fantastic! I actually wish she lived in the Bay Area so I could see her regularly. The office had me register with their online platform. I have access to my visit chart as well as view my test results simply by logging in any time. I can also send messages to the doctor. If you’re in Truckee and need medical attention, I would highly recommend this office.

Less than 1 star?
I’ve been here a couple times. I stopped going because care quality was so low. I don’t have a regular doctor and just need antibiotics for occasional sinus infections.
Every time I make an appointment I get there on time and I have to wait half an hour. Every time.
One time the doctor that prescribed my medication explained sinus infections to me (the ones I get every year!) while typing up her report. She didn’t make eye contact for about 5 minutes… and that’s about how much total time any physician spends with you.
Urgent care (70s A-​frame bldg) is down the street. Never a wait and I got a shot of antibiotics in the office!

Don’t know why I went here again:
A learning clinic for those new to medicine/​health care…
I was here a year ago, I had two redwood splinters in my eyelid (which will go septic), very painful as well. The lady «helping» me couldn’t figure out how her magnifying glasses worked, so she took them off. Look at my eye with her bare eyes and said it might be an abrasion, gave me a bunch of eye drops and told me it would clear up itself! That cost me $ 170… This was Friday morning. I had to wait an excruciating three days to see an actual optometrist elsewhere, where in 1 minute! had pulled both splinters out, and I immediately felt better.
This time I’m in for a fractured rib (I can feel it grinding), I know which one it is because it is from an old accident. I wait… and wait… then some young girl gives me three Xrays, TWO OF WHICH ARE ON THE WRONG SIDE OF MY BODY!!! After repeatedly telling her it’s the RIGHT side of my rib cage. ($ 300 in Xrays right there). Then I wait two more hours for a young college student to come in and tell me what I already know, and that THEY MAY HAVE TO TAKE SOME XRAYS!!! Who is running this place?! Half hour later the «doctor» comes in with the student again and while «teaching him» of my situation (don’t have time for this, nor should I be paying for it) tells me what I already know… and that the Xrays didn’t show much!!! No —-! (I never even got to see the Xrays! [for good reason]). Now I’m stuck with a $ 700 bill, and all I got for it was a letter showing my boss that there was a possible fracture and that I should take it easy.
Thanks again for nothing.

Very bad experience!!! Made my appiontment in person. Had to fill out new patient paperwork including all of my insurance informaton. Specifically asked if my visit would be covered by my insurance. The girl at the desk very flippantlysaid if its not covered you will be billed. I said that I needed the visit to be covered by my insurance, she didn’t answer me and just walked off, very rude!!! That should have been my clue. When I turned in my paperwork made her change the appiontment from a consultation to a med refill so it would be covered. Went in today for my appiontment. Gave them my insurance cards, they did not take my secondary insurance!!! Gee she couldn’t tell me that when I made the appiontment??? Both office gals very rude and not helpful at all. I believe the front office staff is a direct reflection of the doctor. I turned around and immediatley left. I live 1 hour away. This was a complete waste of my time and gas money. What ever happened to customer service??? I guess it just doesn’t exist anymore, what a shame.

Our son slipped on a boulder while hiking on granite, and he ended up with a deep cut that I was not comfortable trusting to butterfly bandages or glue (my skill level). We brought him to the urgent care office in Truckee north (near 80), only to find a note on the door saying it was closed for two weeks. We then showed up at Truckee Tahoe Medical Group (across from Safeway, on the lake) and got exactly the care we needed. We waited for a couple of hours, but honestly were the least in need of attention. When we did get care, it was thoughtful and the doctor took her time — like having a friend take care of your kid. The medical assistant was very clear (oh yeah, this is going to need stitches!), and that helped our son accept that fact.
Our insurance wouldn’t pay (out of network), and they graciously waived almost two thirds of the cost for us. We are THRILLED to have chosen TTMG for our care, and grateful that they understand how much medical care and insurance costs us all.
Five stars — loved everyone we interacted with, and we are happy to pay the bill.
George Jaquette

After having numerous bad experiences with other doctor’s in an attempt to treat my lifetime condition, I found Doctor Barta. I have never had a doctor prior to her that took the time to understand my condition and understand the toll it has taken on my life. If /​when I have a medical emergency, she tends to it quickly and efficiently whether it requires an emergency visit or a trip to her office. The office staff is great as well. The communication between this office and the hospital ensures that I receive the proper care during an emergency visit to Tahoe Forest Hospital in Truckee.
Thank you Dr. Barta and staff. I appreciate all that you do.

Carol Lindsay is my provider and she is excellent. Thoughtful, knowledgeable and compassionate. I recommend her highly.

This is for the Tahoe City office.
Called in the morning with an earache that had been going on for some time. Got an appointment in the late morning. Had about a 5 minute wait at reception, then was seen by a nurse practicioner. She saw problems in the ear and prescribed an antibiotic/​antifungal eardrop. Cleared up the problem quickly. Charge was extremely reasonable — even before the insurance deduction.
Fast. Correct diagnosis and correct treatment. At a good price.

we took our family to this doctor because it was close by. what we found out that all they are concerned about is getting you in and out and prescribing more and more drugs for you. not all at once though. everytime we visited they would ask «do you have any other problems? when you replied with a new problem they would just write you out a new script. my wife was on 12 different meds and I was on 6 different ones until I caught on. the next time I went in I MADE UP some problems and they wrote out 3 new prescriptions and without doing any TESTS!
when my wife went to the hospital for 3 days we asked every nurse and medical assistant there where they go and every single one said RENO!!! not one of them go to truckee doctors. that must tell you something.
oh, ya. I almost forgot. don’t ask too many questions because they don’t like that. we quit these people and now have found an excellent family physician in reno.

I really like my family doc here, Reini Jensen. However this is a large practice for a small town like Truckee and things like prescription renewals and test results can get lost. But now they are «automated» and stuff goes electronically to the local hospital which helps. Also you need to be sure that they code your visit and lab tests properly so that your insurance company will cover them (e.g. annual physical vs. ordinary doctor visit). They are not cheap but nothing in this resort town is. The nurse practitioners are really good too.

Well, if you really need it; this place is just OK. Kind of antiquated; and not much good for more than a splint. Had them evaluate my daughters broken wrist.
If I had it to do over; I’d simply return to the Bay Area at once get truly professional care; because everything they did here (Xray, splint, medication) basically had to be re-​done a day or two later.
They also charge cash on the spot for a «copy of the Xray» (in addition to charging your insurance for the Xray in the first place) and cash on the spot for perscription medication… and they refuse to send that information on to your insurance company; forcing you to file a claim if you want it tracked against your out-​of-​pocket maximum.
Like I said before «OK if you really need temporary emergency care»…but not good for much else.

After 3 days of skiing amazing 2 – 3 foot powder at squaw, I got a bit too aggressive, took a jump and promptly blew my left ACL on landing.
The medical team took quick and cheerful care of me, including x-​rays, initial treatment and lachmans tests to confirm diagnosis. Although the news was bad, Dr, Krause walked me through options for treatment including PT and different surgery options. He could see I was a bit despondent, so he made a point of saying that his sister, an accomplished racer; skiied for 2 years with a blown ACL and a brace.
If you ski squaw, hopefully you will never end up here, but if you do, know that you are in good hands.

This place charged me over $$ 500 after letting me walk out of the building on a fractured in three places foot, saying «if pain continues come back in a week»
Now I’m not saying they’re incompetent but I’ve broken plenty of bones and I was in a lot of pain & KNEW something was very wrong…
YET they insisted I had a clean bill of health so if I still have the same pain, what makes them think I could pay for not one but two visits to possibly get the same response with no insurance?
So I went to another doctor a day or so later because the pain was that bad! AND BEHOLD, a fratured foot in not one, not TWO, but THREEE different places… how does one miss that? A doctor at that? OR A RADIOLOGIST? What was REALLY wrong here is that the X-​rays from this place cost a WHOOOPPPING $ 225 when the X-​Rays at the other EMERGENCY ROOM @ St. Rose in Hayward, was only $ 65.73!
HOT DAMN!
So I went to TAHOE TRUCKEE MEDICAL GROUP A NON-​EMERGENCY Medical Group who you’d think know what they are doing
–Got charged for an x-​ray as well as a visit amounting in over $ 800, and left with no brace, no crutches, no pain killers, no NOTHING & was told NOTHING was wrong and Im sorry for your pain if it continues return in a week.
WHEN I HAD A FRATURED FOOT went into an EMERGENCY ROOM at ST. ROSE (got an xray that cost less than a NON-​EMERGENCY clinic did) and was handed a pair of crutches, a boot put on my foot & a bill for $ 250…
So… YOU BE THE JUDGE on this rip-​off BULLSH1T so-​called «medical group»
–When an EMERGENCY RM visit cost 75% less than a walk-​in clinic & you leave NOT TAKEN CARE OF theres something very wrong!

My little one had really bad pink eye in the left eye that migrated to his right eye too. The Tahoe Truckee Medical Group, Tahoe City Office, quickly evaluated the wee one (P.A. Annika was really friendly and great with my son who was less than happy) and the doctor did not immediately prescribe antibiotics like many physicians would. She determined that the pink eye was viral-​based and therefore did not warrant antibiotics.
The clinic has a dedicated child’s exam room. For an infant this not essential but I can imagine it would be helpful for the older children.
Glad that I now longer have to drive to Truckee for the invariable child related boo-​boos.