Truckee Automotive

Service was alright. They did the job, but be warned, this is Truckee. So that apparently means that you have to charge people 3 times what the parts actually cost. $ 267 for an alternator that cost $ 100 online.

I called here because my check engine and VSC lights were on. I spoke with Monica who was able to fit me in the same day, run the diagnostic and fix the issue all in 15 minutes! I will be coming back for regular maintenance and if any issues arise! Thanks Monica you rock!!!

Everyone is very nice and helpful, ready to answer questions. I’ve been there twice to have cars smogged and it was amazing how fast the work was done. Plus they have the best price in the Truckee area.

posted this before — but it has disappeared: If you have something go wrong with your car, go somewhere else. Bottom line, it would’ve been much cheaper and quicker to get it towed to Reno. My car broke down driving over the Sierra’s and this shop was the closest one and said I could get it towed in. It was Friday and they said they could look at it on Monday. By Wednesday they figured out they needed to remove the transmission to figure out exactly what happened.
After 2 weeks they finally determine the cause (broken flex plate). Jerry, the owner, promises to call back with great regularity. It never happens. He promises progress that day or the next. It never happens. He’s quick to apologize, and promises results when I say I need to get this car fixed because rentals aren’t cheap and I need a car to get to work. But nothing changes, and I have to call every few days just to hear more promises.
It eventually takes one day short of 4 weeks to get a new flex plate in and back together. Jerry calls, tells me it is all done and gives me the total. I go in the next day to pick it up and he tries to add over $ 50 to the total. We compromise on the price and when we go to the car he shows me that the latch to the tailgate is now broken and they had to use a rope to tie it shut. Never had a problem with it before, but suddenly it’s broken. Odd he didn’t mention that before I paid. He said they lubed the latch and tried working it, but couldn’t get it to work.
I get the car on the road and as soon as I get it on the highway it is shaking like it’s about to fall apart. I limp it back to the shop via side streets after getting off the highway. Several hours later and they figure out they didn’t quite put it back together right. Thankfully I took another day off work and got there early, because you can be sure if it was after 5 o’clock I’d be stuck without a car for the weekend, despite promises it was done.
I spent 3 hours replacing the latch on the tailgate and have offered to split the cost of the part with them since it was old and not pay for my time, since I’m sure it would only take a mechanic an hour or so. Every time I talk to him he says he has to «think about it» and says he will call back by noon the next day. Each time he’s had at least a week to respond, but he doesn’t. Now he seems to be ducking my calls and I think I’ll have to go through the Bureau of Automotive Repair to try to get some money back.
Maybe if you’re local he’ll try to do well and make sure you’re all fixed up in a timely manner. If not, just pay the extra tow charge. There are some pretty good shops in Reno

I really like these guys. Jerry is the kind of mechanic you want to work with. He is clear and upfront with you about the work and then does great work. I highly recommend them and have brought my car and several friend’s cars to him for work.

Reasonably priced. Great customer service. I’m a long time customer and will never go anywhere else. Jerry is the owner and he will always go out of his way to help me out and get it done quickly. Matt is their head mechanic, he definitely knows what he is doing and I would recommend having him fix your car if its something major. I have tried a bunch of the other auto shops in Truckee and they are by far the most trust worthy and efficient.