Hertz Rent A Car

After enterprise refused to let us rent a car, came here. Service was great! I tried to get a car at Amtrak Hertz which doesn’t exist. I got a reservation over the phone. The lady at the welcome center called hertz and they sent over someone to pick us up. After we got picked up, hertz was very nice to accommodate us and help us while we had reservation issues. Overall, very nice drivers and customer service.

I made an online reservation to pick up a car at Truckee California airport at 9am Sep 9, 2015. The reservation was confirmed by email. When I arrived to pick up the car, I found the office was moving locations and was told there was no way to fulfill my reservation. When I asked for help in finding an alternative I was told by the local agent that she was busy unpacking and there was nothing that could be done.
I then called the 800# customer service. That agent told me there was an alternative at the Truckee California Amtrack train station and gave me a new reservation. When I went to that location there was no Hertz desk. I was told by train station agent that Hertz delivers cars there from the airport location. That arrangement was not made by Hertz 800# agent. Certainly the airport location would not be able to deliver a car, but a company with quality customer service would have arranged one from another location.
Basically Hertz did not fulfill their commitment made to me and provided me no workable alternatives. I needed the rental car to fulfill an obligation in the Bay Area (3 hour drive) and due to Hertz letting me down, I had no way of fulfilling my commitment. I am SO disappointed in Hertz service that I will never use thecompany again.

When I booked a car from Hertz, this rental place was advertised as being right next to the train station, well it’s not – it is about 10 miles away near the airport. Luckily, a woman in the train station informed us of this so we could call Hertz for a ride. Someone from Hertz did come and pick us up right away. A Hertz rep also made herself available to drive us back to the train station after we dropped off the car.

The lady at the counter was really confusing, argumentative, and not pleasant at all. I’m pretty sure I was overcharged for my car rental which I ordered via Priceline, which gave me the wrong pickup address for the car. The only reason I won’t go back to get a refund is because I would rather not see that Hertz lady ever again. Yikes.

I made an insurance rental there and was told that their computers were down. They said that they would take care of the paperwork but did not. It took me a month of calling to reach the elusive manager. They are very dis-​organized. After hours of pursuit, I finally got the matter resolved. Also… the car was dirty when I picked it up.

There are VERY few rental car facilities in the Truckee/​North Tahoe area.
Hertz happens to be one — located at the Truckee airport and staffed during daylight hours and/​or arrangements (through advance reservations) to have a vehicle ‘staged’ for you at/​within the Truckee airport terminal building.
I have rented often here… and returned vehicles (on one-​way trips) here. Fortunately, I have never been disappointed with car selections, cleanliness, service, friendliness.
Only drawback: there is no real (proximate) gas station to this rental facility so (keep in mind) you will need (if you wish) to do any re-​filling of the tank at/​near Truckee (downtown) before you complete your rental.
Thank you, Hertz, for providing a rental facility in the Truckee/​North Tahoe area!