Enterprise Rent-A-Car

Enterprise has never been my first choice and never will be at this rate. I came here after my car was towed and needed to get back to San Jose. I waited 30minutes for the representative who asked if I had a reservation. I said no because my car was just towed. He said he likely didn’t have any cars and wouldn’t even look. He just said sorry he couldn’t help and to go somewhere else. How do you seriously turn down service without even trying to be helpful? He could have tried to see if they had any cars but rather just wanted to move onto other customers since they had 8 people waiting. This place is understaffed and super unhelpful. Go to Hertz — they’re much more friendly and helpful.

Was on hold for a representative and when somebody assisted, my signal was low, but representative heard my question, but hanged up on me right away and told me «callback when you get better reception», click! Very rude! Taking my business somewhere else. Time is 08÷16÷15 9am.

We called the Truckee Enterprise location for a car, and got nothing but the best service. Reed Mills was VERY helpful, and helped to get the process started. he only had a driver a at 9 am so we had decided to take the bus to the pick up location. Reed gave us a an upgrade and also helped us by allowing us to leave the car at the resort @ Squaw. It was an A+ experience!

Enterprise provided a good car and good service. Thank you to Anna for courteous detailed attention checking us out. Appreciated the lift home after turning the car in. It’s great to have a good rental service in this small community. One small suggestion: they could use a better car wash so the cars are as sparkling as the service.

BIG thanks to Reed Mills at this Truckee, CA location! It was Labor Day, we had car trouble and Reed was able to provide us with A+++++ customer service! He went above and beyond his duty and got us a great rate. He made our horrible day with our car breaking down to a much more bearable day.
If you find yourself in Truckee, CA and in need of a car rental, don’t hesitant to go to this office and ask for Reed Mills… he will not disappoint you!

I booked my reservation in advance– I received email confirmation. My train tickets are booked, I’m at the station now. I was depending on the vehicle from Enterprise to get to and from my work and lodging while I’m out of town this weekend. I get a call just now at the very last minute saying «Sorry, we don’t have a car for you». At this point there’s no turning around. I told them it was their mistake not mine and asked them to fix it. I get transferred, then hung up on. I call back– speak to the manager. I let him know what happened. He tells me again there’s nothing he can do.
I say «Really? You’re throwing up your hands telling me there’s nothing at all you can do– not even offer a suggestion on a solution to the problem you guys made for me?! You can’t even point me in the right direction or recommend another company who might be better able to help me??»
THEN he says, «Well, there is a Hertz in town». So I go, «So there IS something you can do to help me with a solution.» And then he tells me that he «Doesn’t appreciate my attitude»
I told him to fuck off. NEXT TIME YOU GUYS FUCK UP– BE READY WITH a HELPFUL SUGGESTION TO EASE THE BLOW of FUCKING UP SOMEONES BUSINESS TRAVEL PLANS and DONT CRITICIZE your WOULD-​BE CUSTOMER.
WORST CUSTOMER SERVICE. Would leave ZERO stars if possible. Go to HERTZ.

Jason was great getting us a vehicle at the last minute. Very fast and efficient. Didn’t have a reservation, so only a large SUV was available.

Jason saved the day! I was staying The village at Squaw (middle of nowhere) I couldn’t find a affordable way of getting to the airport from there. I had been on the phone with other rental company’s. No one wanted to spend the time helping. I called Enterprise at Truckee Jason answered and was very interested in helping. He came out and picked us up at no extra charge. He was better than hiring a limo driver. Extremely professional he knew the business like he owned it, very kind, the car was in wonderful shape, he even did a follow up call. I have never had a rental car company do a follow up call. Amazing service…

The best customer service you will ever get. Joe is willing to follow up on everything as a customer I feel that he is over doing his job. Best customer service of the year

Great service. They were very helpful when my car broke down and sympathetic to my situation not having a phone either. I was happy with the SUV they offered-​great gas millage to SF.

I tried to rent a 4WD SUV here, and failed. I was unaware that reservations expire 2 hours after the pickup time. This happens ever if they call you on the phone the day before to confirm. There are no warnings about this policy. So, as I was enjoying my time skiing, my car was given away to the next customer. And during Christmas week, there were no other 4WD vehicles available.
Luckily, we did not really need it, so I saved $ 700 without much trouble.