Tuffy Auto Service Centers

Loyal customer to this Tuffy location; had my car serviced here several times. Always appreciate the service and the rides home after I’ve dropped my car off. The workers will always take time to explain the repairs and why they are necessary (if you ask). Estimates tend to be pretty accurate.

First time customer. Needed AC service to get freon refilled. Walked in, asked if they provide service. They do. I asked them how long this will take (i had other appointments to keep), the owner JOHN, said 1 to 2 hrs and will cost anywhere between 90 to 120 bucks. Secretary Jessica asked if I needed a ride home and I said yes. so far so good. But that’s about it. 1 hr later, I got a call from JOHN that some parts of my AC wasn’t working and that will cost about $ 380 parts and labor and my AC service was gonna be around $ 120. 2 hrs later, no phone call, 3 hrs later no phone call, finally I called and he was just like «i’ll call you when it’s done», 4 hrs later, no call, 5 hrs later, I called again, and he just said the same thing. I got the car there 10am, and as of 4 FCKING PM 6 hrs later I still dont have my car. I understand time is needed to make certain repairs. But I dont freaking know how long, YOU DO, and it would have been nice to asked me «hey buddy, this sht is gonna take 6 hrs, do you want to pick your car up and do it another time?» I dont show up to get AC serviced preparing the whole effing day!
this is the type of crap that get car service centers a bad name. BAIT and SWITCH!
Professionalism: 0 star
Attitude: 0 star
Facility: 4 star
DO NOT go to this place. Now I wonder if I just got jacked having to pay $ 380 to service my AC.
STRONGLY DO NOT RECOMMEND.