Riverview Funeral Home

I know it’s morbid and/​or slightly strange to review a funeral home on Unilocal — where we strive to review community-​building events — but I had to share my recent experience with Riverview Funeral Home and its staff. After a long illness, my grandmother passed and my family and I looked all over the Capital Region for a funeral home that could honor the woman my grandmother was in life.
Riverview Funeral Home went above and beyond. The service was beautiful, the grounds were well-​kept, and the entire staff made the entire process better than I could have expected.
A big thank you to everyone that helped remember my grandmother and what an effect she had on all those she touched.

We don’t live in Troy. We don’t live anywhere near Troy. However, my husband’s family used to live in this area about 50 years ago. We recently had a relative pass away who was going to be buried near Troy in the family plot. When we pulled out our records, we noticed his family used Riverview 20 years ago when his grandmother needed their services. So, we called them to use their services again.
In full honesty, we had no idea what to expect. We knew nothing about them except they were in the area we needed. When we needed their services, we called them up first to figure out the next steps that involved transport and the general services involved with burying a person. We were a bit nervous because we had no family left in the area (well, above ground) and did not know who we needed to contact about the plot, religious services, flowers, and all the rest.
Riverview was a life saver. They handled everything. And when I say everything, I mean everything. They handled the pickup, plane transportation, cemetery, obituaries, flowers, priest coordination, service, and everything else I’m missing. They were kind, professional, organized, and completely on the ball. Absolutely everything worked perfectly and exactly as it was expected.
I also found the cost of the services to be very reasonable. If you have little experience, funerals are not cheap… if it is your first experience, you will have sticker shock… and after the sticker shock, you are often a bit stunned by the cost. Riverview was not cheap, but everything ‘all in’ costs roughly the exact same amount of money it cost to bury my own grandparents about 10 years ago. So, with that amount in mind (granted, I know its a different area of the country, but I assume many of these things are fixed costs), I was fine with the cost of their services.
I will probably never need their services again because this was the last relative to set up permanent residence in that area. However, if I do ever need to use a funeral home in the Albany/​Troy area again, I’d call them in a heartbeat.