Precision Pool Service

Scott, the gentleman I conducted phone service with was very friendly and professional. I set up a pool opening with him.
The crew that came to my house did a very fast job, and everyone was very friendly except for Brendt, the crew leader. He is very blasé’ and off-​putting. He comes barging into my back yard without a knock to the front door stating his arrival. I was taking a nap in the back room w/​my dog and saw everyone in my back yard starting on my pool through my door wall, and everyone could see me!
My pool wasn’t full yet, so they couldn’t turn on the pump/​filter, but Brendt said they did test it and nothing is leaking and it’s running fine. I specifically asked him if the pump was primed, and he said yes. Well, after the pool was full, I turned it on, and the pump was not primed, and the filter was leaking from anywhere it could leak from!
I called that night and left a message and Scott called me back promptly the next morning. He walked me thru priming my pump, apologized for Brendt’s behavior and said that Brendt would be calling me on Monday. Brendt never called, and I never thought he would. This was strike 2 for Precision.
Strike 1 happened 2 years ago when I paid them a substantial amount of $ for a pool liner and installation. Of course it was Brendt and his crew who installed it. After my pool was full and warm enough to get in, I noticed there were bumps in my lining. I called Brendt about it, and he said «Dump out your water and I’ll come fix the liner — for free».
1. Of course you’ll fix it for free, you didn’t do it right in the first place!
2. I spent $ 90 on chemicals getting my pool balanced, are you going to replace those?
Brendt — «No».
We there it is, Brendt has no concern for customer satisfaction or referral. Pass this place up for pool service, but if you need phone help, give Scott a call.

My pool filter was set up incorrectly. When I got the problem diagnosed by another company I called Precision for help, the retail receptionist screamed at me and told me that I was a f#%*ing idiot and a f#%*ing see I next Tuesday (I’ll let u figure that out). I made three attempts to reach the owner of the company and have not heard back from him yet. It’s a shame that the angry man that answers the phone at the retail store is so terrible because the guys that came out to the house were nice and polite. Unfortunately, since the company is being filtered by the office guy I won’t be using this company again. I do recommend Blue Diamond Pools and Pool Town in Fraser, both of these companies looked at pictures of my filtration system and told me my system was set up improperly. And I only gave one star because u have to on this site. Please choose any company but this company. i