Nordstrom Rack

Overpriced goods combined with rude staff. There were 3 cashiers lounging around doing paperwork while people were waiting in line. I approached one of them and for a sassy response, «we’ll call you when we’re ready». I’ll take my business elsewhere (tj maxx, Marshall).

This Nordstrom Rack is always busy. The store is disorganized compared to the Ann Arbor or Lake Orion/​Auburn Hills location. Forget about getting trying to get through the shoe aisles here. They are a mess. The clothes here aren’t as organized either. I do like the accessories and mens area here. Prices are good and if you have time can find great deals! That is the reason for 3 stars.

I love this place. The deals are a plenty. The people who work here are helpful. They have a large shoe selection to choose from. Be prepared to take time looking through all the racks so that you can find the best deal.

Over priced crap. Go to marshells or tjmaxx if looking for true discount on brand name items.

With any store like this, it just depends on the day. I’ve had days where the selection was amazing and I’ve found a bunch of bargains. And I’ve had days where I walk around, don’t find a thing, get annoyed and leave empty handed. But I’d say I’ve had more days that fall somewhere in the middle. Shoes are the thing I come here for the most and I’ve found and bought all sorts of shoes here over the years for myself, my husband and my toddler. Occasional finds in the women’s and men’s clothing sections. Good selection of ties.
You have to be willing to dedicate some time to search for the bargains. And you better save some extra time to stand in line … my biggest complaint is the long check out line. But it doesn’t stop me from frequenting this place!

First time coming here this weekend and I was pleasantly surprised. I’m a size 12 in shoes and Nordstrom’s has been the ONLY department store that actively carries shoe sizes for women up to 14. And not just the craptacular orthopedic granny shoes that seem to permeate the extended sizes, but actually CUTE and name brand shoes. Didn’t even know UGG made 12’s or Sperry!
There were lots to look at and I like the variety, but I wasn’t a fan of how cramped the shoe area is. There’s plenty of room to expand the shoe area where you don’t need all that room on the floor, but oh well. Checkout was an issue for me. Apparently most people tend to pay in cash so you have to wait for a register, but if you’re paying with a card the sales associates have these satellite stations and can just swipe you then and there on the floor and you’re off. Would have been nice to know before I waited in line. Other than that, I enjoyed the many shoe options and would definitely come back.

So pleased with this store. Returns no problem. Employees very helpful (especially cashier Julie). Friendly environment. Lots of great deals! Prices on some items high but a lot less than the regular Nordstrom prices. If you have time to look around the store (like a few hours), you will be able to find some great deals. Get on their email list to be notified of extra deals/​sales. My new favorite store!

Nice clean store, tons of merchandise, and excellent customer service. They had a ton of winter clearance… I just wished I had more time to find the bargains! The gentleman that checked us out was professional and carried on a nice conversation. I am a huge fan of the Rack!

Quality clothing, shoes, and accessories for good prices. Also has small home goods section, as well as beauty.
Service is quick, friendly.

No complaints, quality clothes, it’s always clean even when there are tons of people shopping. Staff is super helpful and friendly. And discount name brand clothes, shoes and accessories!!! What more could a girl ask for? Love it

I had to leave a review for an associate named Mike that helped me over the phone to get an awesome Jacket! Great customer service, pleasant, patient and seems to take pride in his work. Thanks.

This place had potential years ago, now I literally want to shoot myself when I come in. The lines here are always long and move so slow! The clothing is a hodgepodge of disorganized cheap things not even worth the prices, and forget shoes. I stopped in this time just to see if they had 1 item. I left 5 minutes after going in. I will gladly pay full price at Macys or Nordstrom to avoid the chaos of this store.
If you love spending 3 hours in a thrift store, then come here to pay more for the same garbage clothing.
I give it 2 stars because if by chance you have hours to shop or if nobody is there, you may find a deal. Dont expect crazy discounts or really a steal.

This isn’t a new find for me but it will be a new regular stop for clothing. I was searching high and low for some good quality lined leather gloves and on a whim I thought I’d check here.
I found a decent pair gloves that were well priced and pretty well made and then while browsing I also found a great tie and some warm boot socks. It’s akin to TJ MAXX but far better quality and all around nicer merchandise. The savings are fairly deep and they carry a little of everything but you’ll need to wade through it all to find the gems.

Fufilling my promise to write a bad Unilocal review after they would not return some boots I purchased because I wore them once but they hurt my feet so terribly that they were unwearable. There was absolutely nothing wrong with the condition of them but because there was slight dust on the bottom because I wore them once they wouldn’t return, even though I was trying to exchange them for a more expensive shoe. Bottom line, I was trying to save money and now Im out $ 130 dollars for some boots I can’t wear.
Honestly everything there has some sort of problem with it whether it be they are uncomfortable, have some alteration or imperfection, or are poorly made. You are better off just shopping at Somerset and paying full price but then you actually get Quality Merchandise and CUSTOMER SERVICE. Peace

I’ve shopped at Nordstrom Rack on and off over the years, and it’s not a half bad place. I think it’s a bit overrated, and usually don’t score a lot of items when I’m here. I came here last night to look for some winter shoes, and the selection was okay.
The store itself is fine. Large selection of clothes, shoes, perfumes, and a variety of other items. Prices are okay, but store can be messy and disorganized at times. I surfed through the clothes but really didn’t like anything I saw. I ended up buying a pair of boots, but was hoping to walk out with a pair of pants as well, but didn’t have any luck.
Not on my short list of places I shop, but worth a stop in if you have the time to graze through the racks. Nice selection of items, prices vary (some reasonable, some not), and hours are great. For me, it’s touch and go on what I find here, and what it is I’m looking for. I’m always on the hunt for work clothes, household items and other random items. Sometimes I find things, usually I don’t. I’m a bit fussy about clothes and how they fit. I can find stuff to wear here, but sometimes the selection is not my cup of tea.
The shoe shopping here can be frustrating to say the least, but if you do find something you like and that fits, it was worth the trip. Overall, its touch and go, but they do carry a nice selection of stuff. Name brands, etc.

Oh Nordstrom Rack. How I love thee.
Reminiscent of a TJ Maxx, but with WAY nicer things. Do you have to dig through overstuffed racks? Yes. But most of their clothes are in style, in season, and great deals. Rack is a must stop for me during my frequent visits to Troy for work.
My bank account and budget is thankful that it is not closer to home.
I also love that they send you an e-​reciept!

It’s fairly messy & disorganized but who can’t love great brands at waaaay discounted prices. From work out gear, to shoes, purses, sunglasses, luggage, accessories. it is a great place to go and feel like a kick-​butt shopper because you’ll be getting such great deals. Don’t miss their generous clearance racks. You can also check out with any employee in the store without waiting in line at the cash register — like the Apple Store’s style. I have gotten a sweater, watch, workout gear, and leggings from here and they are all some of the nicest things I own and I got them for such great prices — same prices as if I went to Target!!! Just be sure you go in there with the mindset to search for buried treasure ;)

I don’t come here super often, but when I am searching for some shoe deals, and I have the patience to battle the crowds, I will come here. Ironically, most of the time when Husband and I come here, he walks out with stuff more often than me. Lol Perhaps because there’s fewer options for men, and therefore, much easier to thumb through and digest? Anyway, I digress.
Finding shoes here used to be an annoying process because you had to find the so-​called shoe mate. I’m so glad to see that they have eliminated that whole process, so you can try them on without the wait! Yay! Also, I am happy to see that they are trying to alleviate the checkout line length by offering checkout at separate counters. You have to find the employees that have fanny packs on, and that way you won’t have to queue up in that long line. What I don’t get is, why aren’t people utilizing this great feature? They even wear bright green t-​shirts saying this! Strange folks.
Anyhow, if you are looking for a tranquil shopping environment, this place is definitely not it. However, if you have the patience and a lot of time, and want a good deal, Nordstrom Rack will make you happy. Just don’t forget to pick up a pair of Smartwool socks, as they are 50% off from regular price at REI! :)

Nordy Rack is a staple for me, a girl who wants to look good and not pay ticket price for anything if she can get away with it. Miz Mooz at 50% off? Yes please. Michael Kors trench without your enormous mark-​up? Give me a hug.
To be honest, I usually visit the Rack for three things (two, more recently): shoes, clearance, and their now non-​existent Volcom/​Roxy/​semi California streetwear section. I used to hit them up for jeans, as they are a reliable source for Joe’s, Seven for All Mankind, True Religion without the usual price tags, but I have a few local boutiques which produce better prices with seasonal sales.
Let’s go back to the basics here: Nordstrom Rack is a disorganized temple of shoes, more selectively culled than DSW, but still prone to coming up with gems. As a size 10 — sometimes 9.5, sometimes that dreaded 11 — designers, MAKE up your minds and standardize, please! — I have to often despair that the same selection available in 7s and 8s will ever reach my picked over section. Troy’s selection was decent, though conspicuously lacking in higher end designers, running shoes, and boots at this time of year. Unfortunate, but I wait with baited breath all the same for my opportunity to peruse with great abandon in a few weeks. The shoes really do have something for everyone.
What whacks two stars off this Nordstrom:
.5: Disorganized and disorderly: Finding anything in the clothing section is a pain in the posterior, and I am constantly dismayed by the mismanaged sizes, styles, and brands. This is due in part to the laissez-​faire attitude of shoppers who just don’t care but NR could certainly afford to hire some more sales staff whose sole job it is to make sure that coats are with coats, and XS doesn’t keep sneaking into size large. Doubly, the racks are very difficult to maneuver between because they are overstuffed and spread just wide enough for Casper the Friendly Ghost to get between.
.5: Clothes are a dead loss: I don’t see very many interesting styles, brands, or things I actually want to wear here. Why is that? Oh Nordstrom, your *store* carries enough I lust after but I don’t need ugly Free People t-​shirts. Give us some more?
1: Those Line Ups: I consistently never see more than two registers open even at the peak of a busy period, like Saturday. What’s with that? You know your store is a huge attraction and there aren’t many of them in the MI area. Get more people out there. An hour long line up on a Tuesday afternoon is –ridiculous-.

Unfortunately for my bank account, I am a big fan. It’s a wonder I hadn’t made it here before now, as many friends had recommended it… but I just thought it would still be too expensive or they wouldn’t have stuff in my size (plus). So when I finally did go earlier this week, it was to look for toddler shoes and maybe some long-​sleeved shirts for me.
The place was extremely busy – which I didn’t particularly care for since the racks are quite close together and it’s harder to maneuver… but it was a Sunday afternoon, so maybe that was part of it. I briefly checked out the kids clothes, but the stuff (even discounted) was more than I wanted to spend. Sorry, but my kid doesn’t need to be a fashionista at 19 months.
On the way to toddler shoes, I came across women’s shoes, where I proceeded to find a great (comfy) pair of black Cole Haan slip ons for $ 80…a deal for sure, still more than I would like to spend… but they went in the cart anyway. I at least resisted the same pair in brown. That said, they have a piddly selection of larger women’s sizes – there was maybe one side of ¼ rack of size 11 (same for 10 and I think even 9). Very disappointing. What was even MORE disappointing was the absolute disarray of the kids’ shoes. It looked like a tornado went through there and nothing seemed to be in the right size section and it was just a jumbled mess – something I definitely couldn’t handle in the mood I was in. It was also the busiest section so I just left. I might try it on a [hopefully] less busy day.
Then I saw they actually had a few plus-​size racks (definitely not many, though, compared to the rest of the store), and I actually managed to find a few shirts… and a medium-​weight rain coat that I’ve been searching for for like four years. SCORE! I made the rounds of the rest of the store just to check things out, and was hoping to find a plus-​size formal dress (getting excited when I saw the signs!) but there selection was quite poor. Lower sizes had a bunch, though.
The checkout line moved quickly as all the registers were open, and my cashier was very personable. I will definitely go back on a regular basis just to check out what they have…
EDITED TO ADD: I went back and found more women’s shoes in larger sizes. I’m not sure why, but they have one small section (right next to the kid’s clothes) that are «designer shoes» that have both shoes in the box (as opposed to the normal shoe racks that only have one shoe on the shelf). I didn’t travel far enough on my first visit to see the entire section of women’s shoes.