Mac’s Auto Center

Overall, absolutely stellar service — I’ve been going to Mac’s for years, and I actually drive well out of my way in order to take all of my vehicles there. They are an honest group of guys, are timely, and go the extra mile to ensure that their customers are always satisfied.
Over the past couple of years, I have had thousands of dollars worth of repairs done there. They have always backed up their work, and will repair any missteps for free. Once, my wife had to bring her truck in multiple times to find an elusive leak in our spare tire. They patiently dealt with it each time, and ended up fixing the issue at no additional cost.
The most important thing is that you can trust them to tell you the truth, which is rare in a repair shop nowadays. I’d put my word out and recommend them to anyone. Highly recommended! Please contact me if you have any questions.

Responding to Macs response, My review was for Macs long after you purchased it from Crossroads Auto. All the issues we had were from service performed by Macs. Please do not try to reduce my review by blaming the prior company who had nothing to do with our complaints.

Friendly customer service and reasonable prices. They even go the extra mile and vacuum our vehicles and clean their windows when they finish their work! Won’t be taking our vehicles anywhere else now that we’ve found this gem!
EDIT: Had to add my latest experience with Mac’s! Shortly before Thanksgiving (2013), our SUV made a «clunk» sound, and immediately stopped working. Yikes! It’s our main family car, and I love «Big Red» (Our kids named him. Yes, him!). We were going to visit family on Thanksgiving, and without our car, we were going to have to do some major reworking.
We had Big Red towed to Mac’s in Troy, and crossed our fingers that it wouldn’t be too bad. No such luck, the engine was shot. The clunk we heard had been a retaining ring that was holding one of the pistons breaking, and when it went, the piston became lodged in the cylinder and that’s was all she wrote. Not something we could have foreseen or done anything to prevent, but that’s small comfort when you’re left without a car!
Now, we had to think about what was best, given the circumstances. A new car was out due to budgetary concerns, not to mention the fact it was right before Christmas. Patrick (service manager and a great guy to work with) let my husband know that a brand new engine was also going to be too expensive, given that we were talking about a 2006 Cadillac SRX that had 100K+ miles on it. Oh no! Was it the end of Big Red?
Absolutely not! Patrick was able to get a used motor that had 67K miles on it (35K less miles than the dead one, woohoo!), if we were interested. Heck, yeah, we were interested! Not only did Mac’s get Big Red back in shape (thanks, Mark!), but did it in time for our Thanksgiving trip, and all for a cost that was more than HALF what a comparable used car would have been. Not only that, Big Red was washed and shiny when they brought him out to us.
All that, and Mac himself even took a video of poor Big Red up on the lift that our kids thought was super cool. Fantastic! (search their site, Vehicle Status, Repair Order 13 995 if you care to see it for yourself!)
I was happy with Mac’s before, but after this experience, we are Mac’s customers for life!