Lowe’s of Hamilton

Beware if you are a vendor at Lowe’s in west Windsor nj. Had assistant Mgr Carter put hand in my face Frank Mgr summed it up that he was having a bad day

We went into this Lowe’s store last week to shop for a refrigerator-​freezer. You can walk around all you like and not one salesperson will approach you. They’re too busy chatting away with each other. We also found that although they have a fairly large selection of fridges to look at, the whole display area is crappy looking. Fridges and freezers with no door handles and with interior shelves and parts missing. It looks like something you’d see at one of those super-​cheap (which they’re not) discount outlets. I just couldn’t get over the lack of attention to customers who are obviously shopping and want attention. Lots of inter-​employee socializing, though. Isn’t that nice. (By the way, we found what we wanted and friendly, attentive sales service at Home Depot.)

Was looking for item in electrical, when they called overhead he failed to show up. Had to talk to customer service then they found him and I had to find him at his desk and his attitude was very «LEAVE ME THE FUCK ALONE» shitty shitty

Bad customer service experience. We first encountered MARIA when we opened a Lowe’s card. We made a purchase for almost $ 5,000. She was in a hurry and seemed annoyed as we read through the long receipt of our purchase. To think there was no one behind us. As our luck would have it, 5 days after we had to pick up an item and we were told to go to Customer Service. There’s Maria again. When she told us that our item is not available in the store, we asked her to double check. She looked incredulous and told us «you think I’m not telling you the truth?». Hello? we are paying customers! we drove 25 mins to your store, the least she can do is call the Dept to check. She was so dismissive and disrespectful. It’s a shame because our other encounter with the Lowe’s floor staff were good. She should not be in Customer Service!

There is a young man who works in the appliance department. His name is Bobby. That young man is the very definition of the words «customer service.» Although I believe the floor sales people do NOT work on commission, this young man took the time to explain several dishwashers to us, explained in depth the Lowe’s finance options, made sure I received by military 10%, etc. I would never shop anywhere else because of his attitude, their generous financing options, and the fact that they honor my military service.
But getting back to Bobby. Please — ask for him by name. Although he received no commission for his hard work (what’s up with that, Lowe’s??) if enough people ask for him and say his name maybe his bosses will understand how valuable he is to their operation.

I like their product layout and appliance area much better than Home Depot’s. Its definitely more friendly for my wife as well so she can look, pick out an item number, and easily buy it.
With that being said their service is generally not as good as their competitors. I’m very disappointed with their buy online and pick up in store as its just not timely in my opinion and the people at this store seem to get annoyed when they have to get you something that you already paid for and are expecting to be waiting there when you get there.

Cookie cutter so they have a ton of products but spotty help. I tried to get some help with paint and I waited with another couple for about 20 minutes until a manager came by — then waited another 10 minutes for a staff member to come.