Hamilton Physicians Group

Terrible customer service! Billing issues because they do not submit the claim to the insurance company and then send your bill to a collection agency without an attempt to get in touch with you besides paper mail. Insurance company confirmed that no claim was received. Additionally, it is difficult to get appointments, especially for yearly physical/​well exam without planning months in advance. Disappointed, especially since it is a large group of physicians. As soon as my billing/​insurance claim error is fixed, I am switching doctors! Oh, and when asked how I will receive follow-​up about my insurance claim error (on their part), I was told that I could call back in a month or so to follow-​up.

the staff (check in, medical assistant and nurse practitioner) were all very pleasant and accommodating. the wait time (early afternoon on a week day) was quite short for a walk-​in service. before I went, I even called to see if they’d tell me the wait time and the person I spoke to was kind enough to let me know how many patients were there. the facilities were clean and comfortable. I liked that they had a «well» patient waiting area separate from one for sicker patients, so I had less of a chance of being exposed to different contagious illnesses.

The first time I went to HPG, I waited roughly two and a half hours to be seen. The second time I waited less time, however I was treated twice as the WRONG PATIENT. What does this mean? Well I came to HPG to address a small rash I had been dealing with. When I sat down in the office a nurse came in a began to give me a flu test, confused, I told her I was here for a rash and she ignored me and continued to go through with the test. When she left the room to ask another nurse a question i overhear, «No the flu test is for patient 2 and the strep test is for patient 3, the girl in room 6 is here for a rash!» Well the nurse must have still not registered this as she came in to give me a strep test. She actually FORCED THE STREP TEST ON ME, which caused me to gag out of sheer terror, and because she didn’t listen to me either time, my natural reaction was to grab her arm and yell at her! I literally pulled her hand out of my throat with the swab. THIS WAS ABSOLUTELY THE MOST HORRIFIC EXPERIENCE I HAVE EVER HAD. NEVER go to HPG. They are rude and idiotic. If the medical staff wasn’t incompetent enough, the front desk is cross and lacks customer service. I learned more about the front desk persons home life via a private cell phone call she loudly took at the desk, than I even know about some of my closest friends. DISGUSTING.

Well, I just got off the phone with Dr. Sharma at Hamilton Physicians Group. She was rude and accusatory to me, after her staff has bungled my referrals for 2-​mos. No kidding. She said sometimes mistakes happen and taht I should understand. I said I did not understand when those mistakes happen for two months.
This is not the first time that my health has suffered because of their bungling staff. They make appointments incorrectly, send registered letters form the doctor to the wrong address (3x), and cannot fax paperwork to another office.
Since these mundane adminsitrative tasks are so challenging for them, they should not attenpt anythign as complex as practicing medicine.
That’s it. I have a new doctor at a new practice. HPG is filled with rude and pompous mediocre doctors and stupid staff.

The doctors are good, when you finally see them. But their staff is rude and unresponsive. You’ll also be looking at a long wait time — at least 90 minutes.