Fox Grand Traverse

I walked into this place just to see about getting a new car. The deal was pretty good — so I ended up walking out of there with a new car. I really liked my sales guy, Chris Payne. He wasn’t pushy, knew how to work all the electronics, and was pretty good at knowing which vehicles were best for leasing. Really one of my favorite sales people I have run across (and I’ve met a LOT of them — we are a car family, after all) in a long, long time. The only issue is that it really did take quite a long time to get all the paperwork done. I guess if I had been a little more prepared, and gave them a little more «warning», then it would have been quicker. Overall great experience, and when it comes time to get another new car, I’ll definitely be heading back to Fox — especially to Chris. Thanks to him and his team for making it happen.

My platinum maintenance package allows me to sit outside their Quick Lube for over an hour and still waiting. Tried to schedule an appointment for it and was denied. Horrible service.

In the distant past I had not been not pleased with the service provided here. This past year has turned me 180 degrees. This dealership and its service department is professional and courteous in all it does. They are paying attention to the small things that make a big difference. It is unusual thing to experience excellent customer service anywhere today. These folks are delivering it. Thank you!

Usually I always get my car serviced at Ford, i.e. tire change or oil change. I’m a loyal customer but was very disappointed with my last oil change. They say they have something like a «17 point car inspection» and they told me after my oil change that my air filter looked okay but maybe it would need changed at my next visit. When I got home, I was curious about my air filter since my car has had some recent issues, and it was obvious that they either hadn’t checked it, or couldn’t care less about it’s condition or the way they put it back. When I took my air filter out, its hard surface was very bent up and the filter portion was crumpled, not to mention dirty. Not only that, but it was evident that a squirrel had spent some time in my air filter compartment since it had about 6 half eaten acorns in it. Though it wasn’t a big deal for me to take care of, I felt like the service men saw a girl in the car and did the bare minimum. I thought the Ford car service was one of the few places I could rely on.

My truck is now 10 years old. It has always been serviced by Fox Motors (originally Grand Traverse Ford). It was time to get it ready for winter. In the door, gave them the list, and 30 minutes later I was on my way. All items completed for a reasonable price. People were great, service was great.

Very easy purchase of a used car. They were willing to negotiate, gave me everything I wanted, and delivered the car to my house 150 miles away. Couldn’t get any better.

I recently purchased a new used car from Fox Motors Grand Traverse and I can’t say enough good things about the service I received. From test driving my vehicle to getting a repair in the service department, I am beyond impressed with their customer service and knowledge. There was a problem with the battery when I test drove my the car. Not only did they give me a brand new battery, but fixed a cable that was corroded– that same day! If they weren’t going to be able to fix it, they had offered to lend me a rental car until they could have it taken care of.
I will be back– hopefully not too soon– to buy my next vehicle there for sure.