Avis Rent-A-Car

I had a terrible experience with this location and this company. First the rate quoted was not the one that was given to me online, because the system defaulted to a return of the vehicle to the same location. When I said I would turn the vehicle in at the Detroit airport, the price went up $ 150+. Then, the vehicle itself was not a «van» like a Sienna, but a commercial type of vehicle. Finally, when I got to the Detroit location, I was informed that a piece of molding was missing from one side of the van and ultimately charged another $ 262, despite the fact that there was no incident during the drive that could have removed a piece of molding.

This is the worst place to rent a car that I have seen. To begin, I bumped my head several times on their too-​low-​to-​the-​ground parking lot signs trying to see and then document every paint nick and dent on their well used car. When I put my luggage in the car, the interior was dirty and I saw what looked like dried phlegm on the inside of the car. I went inside and complained to the clerk but nothing was done except for her to give me a shrug. When I left, I found that the drivers door would not seal and it instead leaked air as the car moved, allowing a loud wind rush sound to be heard throughout the cabin. Please understand that the area often has snow this time of year and yet there was no snow brush provided. The owners manual was also not provided, so Iwas unsure of all the controls or if it is an all wheel drive vehicle as I requested I had to try and discern that in the dark. I am thorougly disgusted and disappointed. I can hardly wait to get out that vehicle. DO NOT RENT A VEHICLE FROM THESE PEOPLE!!!

This Avis branch had friendly and efficient customer service. The rental was excellent… the only improvement would be that the car could have been cleaner.