Quick stop in for some bandages and road trip necessities. Needed to use the restroom and they are on lock down. Can’t give you the code so you wait for twenty minutes for someone to let you in. Zero customer service. Honestly a terrible experience. Thankfully there seem to be quite a few drug stores near by. Take your business elsewhere.
Michael F.
Tu valoración: 2 Mountain House, CA
The pharmacist wouldn’t walk to the counter and spoke to me through an intermediary, despite being four feet away from me. There was no eye contact and direct questions past her intermediary were ignored. This treatment made me feel unimportant. This rating is a direct result of that poor interaction. My physician left for holiday vacation and could not be contacted for a prescription renewal. I requested two pills(high blood pressure) to make it past Christmas Eve and Christmas Day. I would then go to urgent care. My request was denied, so here I sit on Christmas Eve at an urgent care clinic waiting to be seen. Providing two pills would have been kind, although to be fair, they already provided four while trying fruitlessly to contact my vacationing doctor. Getting a prescription is my responsibility, however courtesy in communication is theirs. Edit: The doctor said I should find another pharmacy.
A W.
Tu valoración: 2 Fresno, CA
Horrible service through the pharmacy. Attitude from the pharmacist. Always long waits, i cant even count how many times after being told 15 min, 1hr later still waiting. The store costomer service is good though. Whch is why this isnt an 1 star review. I am switching pharmacies due to this service. If you are about to get a script filled, try anywhere else. Cant be any worse.
Lisa P.
Tu valoración: 5 Tracy, CA
Although this store is smaller and doesn’t carry all of the items I’m used to finding in my local Walgreens, the customer service has always been wonderful. Sales associates have always been available to check to see if they carry an item or a substitute item and if not they can tell me if another location has it. I usually won’t go from store to store, but at least the information points me in the right direction. When it’s been busy, the cashier in the cosmetic or photo area will direct customers there so the line moves faster. I also appreciate the«be well» wishes after checking out because it’s really nice to hear.
Elle V.
Tu valoración: 5 San Jose, CA
I wouldn’t have thought to review a Walgreens except for the fact that I had PHENOMENAL service and as I was leaving today I realized that they’ve always given me excellent customer service. The store’s always been clean and all the staff have been helpful and friendly every time I’ve come to this location. Divinia, in the cosmetics section, blew me away today when she saw what I was purchasing and pulled me to her checkout because she had coupons for exactly what I had… I ended up saving $ 7 off what would have been a $ 20 charge! That’s going above and beyond to help a customer and it really made my morning!
Jay M.
Tu valoración: 4 Stockton, CA
I love using my rewards card and getting reward money to use on my next purchase. I love being able to use the already sale items and using my coupons to save even more. The location is very convenient and the staff is always friendly. I also use this location for my prescriptions and the line is always long. The only reason I’m giving a 4 star is because the pharmacy always seems to confused and my insurance info always gets deleted? If it weren’t for the saving I would give less stars.
C G.
Tu valoración: 5 Tracy, CA
Super Customer Service! Well done Walgreen’s! This store is always clean, every time I’m in the employees are engaged in whatever task/job they are doing AND constantly check the lines at the registers. Today we needed something ASAP for a kids school project and we where in the store as soon as it opened. We where greeted promptly but not obnoxiously(over the top peppy at 6:30am is never a good thing — a smile & a «Hi, good morning» is totally acceptable). We looked for what we needed didn’t find it & on our way to the door a different employee waved and said«can I ask what you’re looking for» — we explained and he quickly responded«Everyone is looking for those right now, unfortunately we sold out a few days ago, but we have …» and he quickly gave us 2 options/alternatives to consider. Not only does he know the store, he knows the customers and has a solution if they are open to it. Well done Walgreen’s!
Steve B.
Tu valoración: 4 Puyallup, WA
I’m always a fan of walgreens because you get a place that is laid out the same no matter where on earth it is located. This one is no exception. It’s not a 24 hour location so it can’t be perfect in the Walgreens world but it is clean, laid out well, and the service was good. The location is not the best as it is older and in a small strip mall but it is easy to get in and out onto or off of 11th street here. I certainly recommend coming here instead of CVS across the street. I cannot stand CVS stores. Less crowded than the Safeway across the street as well. Get the walgreens app on your phone and watch the ads. There’s always good deals somewhere in the store and it is just a convenient place. Plus the Walgreens brand cough medicine works wonders and way cheaper.
Kyra S.
Tu valoración: 5 Union City, CA
One of the things I like about Walgreens you walk into one Walgreens you seen them all, they’re all basically set up exactly the same way with a few differences and some of the products they are caring
Mishelle N.
Tu valoración: 3 Tracy, CA
they have alot of nice clearance items and you do have to watch for them and the service is great or is it just the time you go because i have had bad service where cashier can not COUNTBACKFROM $ 20.00. THATISSAD.
C T.
Tu valoración: 1 Walnut Creek, CA
I tried to exchange some walgreens’ diapers for a different size that I’d purchased less than a month ago and they were not willing to do the even exchange. The reason given was that the diapers were on sale when i first purchased them and i needed to pay the difference for the even exchange. the manager told me that my purchase was over a month ago and if he were to look at the date on the receipt, he would’ve noticed that the purchase was less than a month. I told the manager that i was able to exchange them in the past without any problem and he told me that the policy was enforced 3 months ago. This is total BS. Needless to say, I walked out and head over to the S. Tracy Walgreens and they have no problem with the even exchange. No more purchases for me at this walgreens,
James V.
Tu valoración: 4 Tracy, CA
Clean store and the people that helped me here are friendly. If the big stores don’t have what I’m looking for, I can always rely on walgreens to have it in stock(although I know I’ll be reaching deeper in my pockets)
Bunny H.
Tu valoración: 2 San Jose, CA
And so I was disappointed! SHITE!!! I got so excited, there was a sale on a particular brand of shampoo and conditioner I use. 2 for the price of 1. Can’t beat that right? NOT!!! Only when they have the conditioner available and the shampoo to be MIA!!! CCCCrrrrrrrappppp!!! I can’t have one without the other? What am I to do??? And so, I decided to wait until I go to the Walgreens near where I work… I will tell you what happened there. You will have to read my Unilocal on that Walgreens. Why have a sale on those items when you don’t have them??? Huhh??? Why??? Damn it… to be continued… the other Walgreens…
Sheila P.
Tu valoración: 3 Tracy, CA
This place is okay. What I like is that their shelves are always stocked and I always find what I am looking for. The pharmacists are pretty helpful too.