Sutter Gould Medical Foundation

Dr Jones is my daughters pediatrician and she’s really nice and listens. I don’t feel like she’s rushed or judge mental like her previous dr.
I like their hours of operation. They really try to cater to their patient needs. What other dr office stays open till 8pm?
I really wish they’d spent more money on making the place look more inviting… Hence the 4 star instead of 5… Every time I go there I get the feeling I’m in a trailer. Or as if they’re still ‘remodeling.’ I wish they’d spruce up their pediatric rooms. Even as an adult I don’t feel like being in there.
But I really like the care and attention they give their patients thus far.

Got billed $ 1200 for a simple blood test. Sutter (and tbh every other hospital) needs to be more transparent about prices.

I was getting these absolutely horrible rashes all over my body with headaches and sleepiness to follow. I went in and all the doctor asked was the basics «are you eating anything unfamiliar or new, are you using any new products?» I answered no because i made sure that wasn’t the case and even waited the appropriate week to consult a doctor. She told me there is nothing she can do and to come back in a week. I was irritated by this when i received a bill for $ 124 just to be told to come back in a week. I waited about a month and i was still consistently getting the rashes so i called back and made an appointment. I was told they had no idea what it was so they would do a couple of blood test (didn’t tell me what blood test). Got a call back a few days later and they said there is nothing wrong which is fine but i let the doctor know that i was still getting rashes and she told me there was nothing further she could do. Aren’t you supposed to care about people when you are their doctor? I still get the rashes to this day. Now the thing that truly makes me angry and hate this place is the $ 2000 bill i received for them to not even help me! It makes me sad because i used to really like my doctor’s here but now i honestly can say i will never go back.

The problem with Sutter Gould Medical is that NO ONE EVER LISTENS TO WHAT YOU ARE SAYING-​There IS NO COMMUNICATION! They get you in– talk over you in a one size fits all– tell you what you need and push you out the door– my Dr made a mistake costing me $ 350 extra dollars at the Pharmacy– REFUSED to acknowledge it and fix it — Did not care that I was allergic to the Rx and could have easily fixed it by prescribing the RX I had been on for YEARS and he had always prescribed prior– instead told me to find another Dr. Even my primary Dr did not want to get involved and started to undo every progress I had made– not listening to how difficult it would be to start over totally instead of just prescribing the RX we know I can tolerate! WHAT IS THE PROBLEM HERE? There was no reason to change it– except he did not want to step on the toes of the Dr who made the mistake!- I am never going back– I should have known when I brought in my medical records from Kaiser (who I LOVED and lost due to this whole healthcare debacle) and they told me they could not access the thumb drive, then I brought them in on CD and they told me they couldn’t access that either– they wanted me to PRINT 14 years of medical records (warning bells were going off and I should have just RUN at that point– but did not) Going to go to UC DAVIS– I need professionals, who practice medicine in this millennium and not backwards prima donnas!

Horrible service from all ends of the spectrum. My doctor’s informs of all the services that supposed to help me out. I call back and find out nothing is done in regards to my health and my issues. It seems like there is a HUGE break down in communication at this location. Maybe it just might be everywhere in regards to Sutter Gould.
I might be better off having the VA help me with my issues.

We’ve been with Sutter Gould for 2+ years — physicians, labs all on site & wonderful. We’ve never had to wait for longer than 15 minutes for an appointment (a first in the Tracy medical community and we’ve lived here for 15 years). However –
Phone/​appointment call in line AWFUL. Turn over at the call center is high. Every other time we call in to the call center (patients can’t call Dr’s offices direct.) it seems there is a new crew on the phones. Patients calling to make an appointment know when a representative is new or in training. They lack confidence — ask the same questions multiple times… routinely forget to ask the important questions (name, reason for the call…), and a simple call to make a routine appointment with a Dr takes entirely too long (15 minutes in some cases with new phone staff). Secondly — this same staff has an inability to communicate a message to the Dr’s staff. If I ask to make an appointment for the first available time and be placed on the cancellations list so that when there is a cancellation we are called, I am very surprised when I ask the CSR to read the message back to me she states «please see the patient immediately & work her into the schedule today»… What??? That wasn’t the message?!
I feel sorry for these CSR’s that are tasked to work on the phones when they aren’t properly trained to do so. Sadly, I suspect this protocol contributes to their turnover #‘s.

My review is for DR. VAKSHOURI, in my opinion, the best doctor I have ever had. I am a 55 yr. old women, who has has over 12 surgeries, in my lifetime, the point being I know a bit about what makes a good doctor.
I came to Dr. V with a host of symptoms, that other doctor’s had not diagnosed even after really seeing a whole slew of Doc.‘s…Dr. V did not hesitate to do a full blood work-​up, ultra-​sounds, and referrals to other specialists.
Dr. Vakshouri really takes the time to listen, really Listen, and never makes you feel rushed. He is very responsive to his patients needs. I HAVE NEVER SAID THIS BEFORE BUT I LOVE THIS DOCTOR.

The girls at the front desk are nice. They greet you as you walk in. My doctor was Dr. Khan and she is a sweetheart! Very pleasant to speak with and very knowledgable. You can tell she actually cares about her patients and she loves what she does. The actual office isn’t that pleasant. The chairs are right by the front entrance. Every time the doors opens you feel the cold breeze coming in. If you are already sick, that’s not exactly what you want.

Excellent E.R. facilities, doctors and staff.

This site is a disappointment to the Sutter Brand. They are never on time and the customer service is non existent. My son was a patient of Dr. Williams who is a pretty great doctor however his assistant yea … she takes her time. Expect response time of 5 days from her. I drive to Dublin at this point the patient care is amazing and they take care of things quickly. Wish is was better … Id love to have something in town but … just not happy with the overall quality of care.

This establishment charges 3x as much as Tracy Urgent Care for a normal office visit.
Too bad that I only found this out after learning that my copay did not apply for the visit. Rip off, they would not even offer a discount…

I knew something was going on with my son at about 6mos his previous physician kept telling me nothing was wrong I finally went to Sutter Gould to get a second opionion for what I thought was a possible hearing problem within 2 min Dr. Hurst told me he could hear me just fine but was on the Autism spectrum. I was so relieved to have answers and so grateful I made the choice to go to Sutter. I would have lost years of valuable therapy. My son is now six and a happy autistic boy and after much therapy excelling at being somewhat typical. Within a month of that visit my daughter was having asthma issues and we where still seeing our old physician for her. She was not getting better so I took her to see Dr. Williams at Sutter who took one look at her and said she needs to be in the hospital. She had severe breathing problems due to an RSV infection and my previous physician did not see the urgency. She was hospitalized for 5 days. Both my children now see Dr. Williams because Dr. Hurst has left. Dr. Williams is top notch and his expertise in medical knowledge vast. He is extremly professional and over 8 yrs has proven to us that he is not making guesses he really knows what he is doing. He also specializes in ADD and ADHD and ordered a heart test before medicating my daughter with ADD meds because it does speed up heart rate. Not all physicians do this according to my friends with children that also have ADD. I have overheard him in his office fighting for clients when insurers don’t want to provide treatment he is someone you definatly can trust to get the best care available for your child I wouldn’t want to be the insurance guy trying to get in his way for sure. This review is long overdue and after hearing so many times the same pedetrician telling other moms that their child was just fine when they clearly where on the spectrum I felt maybe this would inspire another mom to keep looking for the answers they need and to listen to their instinct. If you want someone you can trust make an appt. at Sutter Gould in Tracy. I recommend Dr. Williams but the entire team has earned our

Sutter Gould is an exception to the rule nowadays with giant HMOs like Kaiser killing people on a regular basis. I have had several different health insurances, and Sutter Gould has always provided excellent medical care as well as customer service. I had my baby at the Sutter Tracy hospital and it was a perfect delivery. I hope they keep it up because I’m going to give them all our health related business!

My family and I have been seeing Doctor’s here at Gould for about 15 years. To date, none of us has ever had any issue with the staff and since they’re always willing to see us on a last minute whim, I’ve saved $$$ on ER visits. FYI, they even have a Physician available on Saturday’s.
*** Historical Fact***
My first Doctor here (Dr. McClellan), who’s past on STILL made house calls when I first began going to Sutter Gould. Now, how’s that for small town, down home hospitality?