Macy’s

Zero stars from me !!! Preordered from Lancôme and went to pick up the gift and guess what it wasn’t all there! Of course, I wasn’t the only one with a problem. There where three more in front of me complaining. I will return my items tomorrow and order online or in Pleasanton next time. Actually I will just order from Nordstrom of Bloomingdale’s!!Please shut this ghetto dive store down!! No wonder Macy’s is having problems.

Richard and Kevin at the shoe department are the reason why I will come back when I am in Tracy. They were professional, helpful, and Kevin «heard» me when I saw the shoe selection that he brought out for me to try which resulted in a sale.
The shoe department is quite small compared to the other Macy’s that I frequent (in and out of state). But I found what I was looking for and the help was better than most of the Macy’s that I have been to.

Brigette did it again!!! Awesome service. Another customer rep didnt do the extra effort!

Poor customer service. Lady puts
Me on hold and helps others and i got here first. Like really?

My complaint isn’t specifically with Macy’s but the Clinique counter at Macy’s. I stood at the counter for probably 10 minutes before anyone even acknowledge my presence. I asked for the lipstick color I wanted and she told me she didn’t work at that counter but that she will look around. She looked for 10 seconds and said «it looks like we don’t have it» (barely opened a drawer) I was tired of shopping so i decided to just leave and come back in a few days when there might be someone working the counter. when i came back there was a young woman helping an older woman at the Clinique counter and she bought something and went on her way. As i started asking the young woman about the lipstick she rudely interrupted me and said «I actually don’t work at this counter so i can’t help you» after i literally watched her help a woman and check her out at that counter! I was very irritated but kept my nice tone and said «ok is there someone who can help me then» she pointed me in the direction of the mac counter so i asked one of the women there for help and she pretty much told me the same thing (although i learned later that mac girls aren’t hired by Macy’s so i don’t blame her). She politely pointed me in the direction of someone else who was very rude and snippy to both me and the Mac girl and said «its not my problem» So i left because i was honestly really mad at this point. I found my mom and she went to the counter and immediately had someone help her and find the lipstick i was looking for, but i refused to buy it due to their poor customer service and ended up buying it in Stoneridge where they were very polite and helped me instead of just trying to put me off on someone else. I am very disappointed in there poor customer service and not to mention just plain rudeness.

Very poor customer service! Would not honor a sale price of an item sitting with other products that were the same. Ruth the manager here in Macy’s was rude, did not provide me with the best customer service a manager should provide to a customer. Ruth is telling me that customers must have moved the sign to a different location. There was a 50% off sign on a table with all of the same product except for one (same brand).

This Macy’s store is not worth the time at all, selections are very few and not as good as other Macy’s stores for some reason they took out most designer selections and they only offer cheap merchandising maybe based on demographics Tracy people probably have lower income per capita… Anyway one Christmas week, me and my hubby were shopping because we received a lot of gift cards from family and friends and we decided to treat ourselves with new clothes for the new year. Me not really finding anything I like I just helped my hubby get his khaki pants, several polo shirts, belts and jackets and so on so after a couple of hours we checked out with almost $ 300 worth of stuffs even with the coupons I have. So we have three huge bags of clothes and we exited through the exit that goes through the mall, and lo and behold when we passed the security scanner the thing went off. Two sales person a guy and a girl came towards us and just grabbed the bags that we were carrying and brought it to a counter where there was a long line of customers waiting to be checked out, pushed out the cashier and took all of our purchases out of the bags. This is far by one of the most embarrassing situation I’ve been put up to, they opened all the bags had me take out the receipt convinced that we stole something and checked everything in the receipt while the other customers also convinced that we have stoles something looked on. One customer who looks to be drunk started pointing at a $ 50 jacket, (which I’m sure he couldn’t possibly afford in his lifetime or the next) and said ‘that’s the one they took”, because it still had the security tag on it, which off course the cashier who checked us out earlier (probably had too much mint julep the night before) forgot to remove. Situation was embarrassing considering that me and my hubby are respectable people well dressed, very educated when we speak we were treated like tweakers from Stockton, no words of apologies and no we’re sorry but this is procedure that we have to do and we were just dismissed. I had them call the manager who just shrugged her $ 10 per hour shoulders and said we can go. NO APOLOGIES, NOTHING! while everyone in the counter looked on. I will be sending a detailed letter and will start a class action lawsuit.

I came in to buy my first MK products. I got myself a crossbody and a wallet to go with it. Lynn, really nice person, helped me out the whole time I was there. You made my experience very comfortable and wasn’t feeling like I shouldn’t be there. Thank you for giving me a good price on the 2 products!

I would have to say not a huge fan of this Macys… every department seems so cramped up to each other… especially the make up and fragrance counters. It does not have the same inventory as other macys for sure.

If you go during the week it is nearly impossible to find an employee for help or to initiate a purchase. I usually walk to every department with my item like a lost child trying to find a Macy’s employee.

Dropped by the jewelry department to pick up a birthday gift for my mother. I was quickly approached by one of the saleswomen, Leonora, who greeted me with a smile and asked if I needed any assistance. I was thrown off by her kindness and how attentive she was. She spent half an hour of her time helping me pick out a lovely diamond pendant for my mother.
I am very pleased with my experience here, and my mother is very pleased with her new gift.

Some employees here know what their doing and some dont. It depends on who’s working.
They always have great sales.

Horrible… Only one girl working in the men’s department. Line of 7 people at the cash-​wrap, and another person needing help with the dressing room… So sad that retail sacrifices customer service just to save on payroll. Macy’s made those poor employees work on Thanksgiving, I guess that is were the little payroll left they give the stores these days went… Shame on you Macy’s… You just lost another male customer.

Very busy Black Friday. Still with all the craziness there was a sales lady that went beyond the call of duty and went to the back trying to find me the correct clothing size jacket. I was totally impressed. I have to say it’s been years since I have had that type of service.

I used to love Macy’s, but in the past few elders they haven’t been ordering or carrying anything that spectacular in the junior’s department. Also, a lot of times. They’re out of my size in anything that’s actually cute. They do have some good sales sometimes if you check the Sunday ads in the paper, or online.

Vanessa did my makeup and made me feel pretty and confident. I so recommend this place!

I was shocked to see how small this Macy’s is.
I didn’t need anything, but as I looked at the selection, I’m not sure they would have what I wanted, unless I wanted what they had, of course, and that rarely happens.
Is having a presence enough? Target seemed to be the better store in this mall.

Horrible horrible customer service! Especially cosmetic dept. apparently talking to fellow employees is more important than helping customers!

A scaled down Macy’s. But hey, it’s Tracy. Limited selections. Service is good, it’s fairly clean and organized. Don’t expect to find much from their ads, you’re better off going to Macy’s Stoneridge for those. Overall, there are still good quality merchandise as any other Macy’s but just keep in mind it can be slim pickin’s at this location.

Great service from a clerk that has the outmost patient to bring back and forth boots for us to try. No attitude. Very friendly. All smiles. We still end up not buying anything:(and although no purchase made. .This is because my daughter is so picky!:))) He still had the greatest smile and attitude:) now that’s customer service!!!
Management: please acknowledge this clerk. His name is Brian.