Lids

Came in here with the man looking for hats & they have soooo many!!! I don’t even wear hats, but they had something for everyone!!! Great selection & cool customer service too!

ok so this review is for the embroidery only. I think the hats they have are great, and you couldn’t ask for a better selection. The embroidery on the other hand is another issue. So i brought my A’s hat in to have the world series winning years on the back of the hat. ’72 ’73 on the left side of the back mlb sign and ’74 ’89 on the right side. They said it would take about 20 min, so i said ok i’ll go walk arounf the mall and be back in a few.
So i get back and he tells me he screwed up my hat and had to get another one off the shelf. He started the numbers too far over and it wouldn’t fit. I thought ok no big deal, he grabbed another hat off the shelf. So i take a look as he’s finishing up this new hat for me and the numbers are not in the order i wanted them. After telling me «i thought this is how you wanted it» we looked at the paper work that shows exactly what i wanted. He say’s «my bad» and grabs another brand new A’s hat off the shelf and has some other employess attempt this one for me. So the hat finally gets done, years are correct. So i told him i want my old hat back as well and he says he cant give it back to me. That it has to be kept there. I ask him why and he say’s it has to balance out their inventory, and i tell him that your not going to sell my sweaty hat so give me my hat back. You screwed up and had to get a new hat off the shelf twice, that’s not my problem. After it was all said and done, i let them keep my sweaty hat and walked out dissapointed.
Suggestion; if you want to get some embroidery done on a hat or anything else, go somewhere else. I know Lids is only about $ 10 but i would much rather spend $ 20 somewhere else where it would be done right the first time.

Lids is hands down my favorite store at the West Valley Mall. As an avid hat wearer/​collector I always find some of the freshest hats here. The people here are always real friendly and helpful. If they don’t have your size you can ask them to check other stores to see if they have it and they can have someone put it on hold for you at the other store. They have a wide selection of hats from sports teams to comic book characters to different brands, men, women and kids. Although I have noticed that they have more variety of Oakland A’s hats than they do SF Giants which is why this review is really a 4.5 (gotta represent my team).
Today when I came in the guy working there greeted me and told me about their custom embroidery which is new to the store. I forget the pricing but you can put your name or have an image embroidered onto any hat in the store (they also have blank ones). Also making a comeback is the snapback which they are carrying more of
Quick Tip: For all you cap heads, get the Lids card for $ 5. It lasts for one year from the date you purchase it and you get 20% off hats and embroidery, 10% off apparel and accessories.
–Your Friendly Neighborhood Unilocal’er