Klemm Property management- Bernadette or Nikki

The ladies at klemm are very friendly and respond quickly to repair request. Bernadette and Nikki are both very professional and knowledgeable. I highly recommend them to anyone looking for a property or managment company. Bernadette is also a realtor.

nikki and Bernadette are awesome property managers/​landlord they take care of any problems that arise promptly. The service people they use are very good companies on time and fix whatever the problem is. I’ve been renting for a little while now with them and everything is good.

At first I when I talked to Bernadette, she seemed to be understanding, and helpful. She gave me a few properties to look at as well, she sent me the rental application over right away. That was about as good as it got for me. After that everything went down hill. Bernadette HERSELF told me over the phone (Call took place at 11:17am Wednesday Aug 12, 2015) that I could rent a property sight unseen. She emails me the application over and I filled it out and faxed it back same day. 2 weeks go by (no call) until I called her and asked about the application. At the point she told me that they do NOT rent properties sight unseen. That would not have been an issues, but after she got off the phone with me she ran my credit, and started to process my application. I LIVE 500 MILES AWAY AND COULD NOT GO TO AN OPEN HOUSE THE NEXT DAY! long story shot… she took my application and ran my credit KNOWING I would NOT be able to rent a house. When I called and (took 4 days and 6 calls to reach someone) talked to Nikki about my application she told me (3 days in a row) she would check and call me back… 38 days latter I’m still waiting for a call back. I feel that both Nikki and Bernadette are bias, judgmental, and only rents to the more seasoned folk. I would NEVER recommend anyone to ever go to them to rent or buy or sale their home.

I haven’t done business personally with them however I did stop in with a friend who was looking to rent from them. They were very friendly and even showed a property that wasn’t up on their site yet. Pretty cool. They also just changed the address of the place they originally applied for to the new place they wanted didn’t require a an application fee or another application.

Nikki and Bernadette took care of everything for my family. Every little issue we have had with our house is handled promptly. I appreciate what they do for us. Would definitely rent from them again.

Klemm Property Management is definitely one of the Best of Tracy. Nikki and Bernadette are friendly, straight forward and professional. They return calls promptly and treat their clients with respect and concern. We plan to use Klemm PM in the future and highly recommend them.

was told that the reason they don’t have any method of automatic or online rental payment system is because the property management company’s account is a swiss bank account overseas.
was also told when the apartment needed repairs that they wouldn’t act to fix anything non-​essential until effort was made by the tenant to contact them at least 5 times, as the law requires.
are they serious?
glad i’m moving out. ugh.

Bernadette and Nikki are awesome. They are by far the best property management company that we have ever delt with. They respond with in 24 hours and repairs are completed in a timely manner every time. They are friendly and easy to deal with. They use professional maintenance people. We highly recommend this company.

Bernadette and Nikki are great property managers. We had to rent our house in Tracy for about 2 years. They provided seemless and no hassle service for us. We did not have to worry about our house during that time. we never had rent issues. They know how to go through the process with great ease. I would use them again in a heartbeat an would recommend to anyone … They had renters in our house within 2 weeks of moving and the renters they provided were top notch people …

So my husband & I were looking for a new rental home and found this place online. A friend of mine actually had used this company before & said she really liked them so I figured they would be great. Boy was I wrong! The first home I called & emailed on they never called me back! I had called multiple times too! Then a couple weeks later I saw another home online & emailed & called on. I think by my 4^th call on that home I finally got through & was told they were having an open house the next day. I ask about allowing pets because the listing said they would. We’ll Bernadette was very rude about it saying the probably wouldn’t allow pets. Um hello why say they do in your posting! Then a few weeks after that I found another home. Once again it took a few calls& emails to get in touch with them. Finally I was able to speak with Nikki who handles the property mgmt end of things. I had explained to her I have been leaving Vms & they never call back. She tried to tell me she left me a vm asking to set up an appt. funny I NEVER got one from her or any missed calls. She said she was showing the home that afternoon to someone else & I could meet her their to check it out. I got there before the other person & she just let us walk around & didn’t seem to want to talk with us. The other person showed up & she immediately greeted them & started to tell them all about the house & walk them through. How RUDE is that??? By this point I was pretty fed up with this place & didn’t want to look at anymore homes through them. But being the person I am I understand people have bad days or get really busy. I had found one more home I wanted to check out. Once again I had to call & email multiple times. Finally set up an appt to check out the home & there were at least 15 people at this home. We’ll everyone is standing outside waiting for Nikki to get there & turns out her keys don’t work. So she leaves to go the office & pick up a different set. 20mins later she brings another set that DOESNT work!!! How do you as a property Management place not have keys. So she tells us sorry I’m going to have to call a locksmith to come out & I will call everyone later to come back to the house. We’ll we NEVER got a call back!!!
For me that was the absolute last straw with them. To me this is just TERRIBLE customer service! I don’t understand how they can’t get it together & actually call people back. I would never recommend this place to any of my friends or family. If I could give them 0 stars I would have.