Hertz Rent A Car

Do not use. Twice used twice messed up. Both times I was told I would be given a call when car was ready. Both times no call. First time cost me day of vacation. Second time cost hertz a customer. Never again!!! Go to enterprise

I reserved a car online and received a confirmation email. I took an Über to pick up my rental and was told there were no cars available. I explained that I had a confirmation number and was told that they allow people to «reserve» cars online in the event someone cancels their request.
Prior to reserving a car from Hertz, I attempted to rent a car from Enterprise online however no cars were available on the lot. Why would Hertz falsely advertise that they have cars available and then send a «confirmation» email?
Had to take Über back home. Glad Über driver was understanding.

This happened last summer but am just getting to writing this now so I’m not sure if any changes were made to the establishment since.
I once made a reservation for a car. Submitted payment info and everything online. Because I got caught up making last minute preparations for my trip, I lost track of time and wasn’t able to get there until a couple hours after my scheduled time. I figured it’d be ok because I already made the reservation thinking that the car will be held for me. I got there and the car was indeed there, but the two women at the desk told me that I should have called in because I was late and they could have given the car to someone else because of that. I also asked to upgrade the car after we rented it because the one that we originally got was tiny. We went back and they offered to give us one that literally had just got dropped off. If we didn’t see the people pull up the same time as we did, my brother wouldn’t have pointed it out. It did look like they were going to give it to us without cleaning it first.
Their service is usually slow and there was one particular employee at the front desk seemed like she didn’t like helping people. But, like I said, I don’t know if this has been changed because I refused to stop going there after my last experience last summer. Also, the only reason I was going there when I needed to after a couple bad experiences was because it was affiliated with my airline helping me gain air miles.

This place is really slow. Waited over 30 minutes after signing the contract to get a car. All they kept saying is that the car is getting cleaned. Ughhhh!

Honestly, I’m a bit surprised at this rating. I’ve been renting from this location consistently for about 10 months and I haven’t had any issues. There is a wait occationally, but nothing I wouldn’t expect. Jessica and Jasmine at the front desk are always pleasant and super helpful. I came in recently and forgot my wallet at home. Most companies would basically say it was my problem, but they had their driver Juan take me home to get my wallet. They are amazing!

One person at the counter! This place is the slowest ever!!! Took 30 minutes just to DROP OFF a car! Go to Enterprise down the street if your in a hurry!

Waiting for a car that they said will be ready at 4:30 pm. I was told they will call me at 4:30, no such thing happened. Dropped off my car at the body shop and called Hertz and asked for a pickup so I can wait at their office because the shop closes at 5:30 pm. Close to 5:30 and no phone call again. Called Hertz again and was told by Jessica they are busy. I was supposed to get a midsize car but I think I am going to be stuck with a compact. Should have just stuck with Enterprise rental. Hertz Suck!!! I will not be patronizing this company again!!! Just FYI, I went with this company because it was affiliated with my insurance company.

Bunch of liars, they can’t give you specific whether you’re getting a car or not. It’s funny that they’ve used a reason just like what one of the reviews here about of their car getting OIL CHANGE. Too bad I have to deal with them, because other rental car companies told me they have no cars over the weekend…

Horrible. We were told we’d receive a Ford focus for our road trip to LA come to find out we got a roller skate Toyota yaris which we had to shove a 6ft tall man into with 2 other passangers. So it was just not what we were told we’d recieved so it was dissapointing. The radio controls were a pain in the ass as well. Only positive thing is it got us from point A to B & back to A.

Stop now!!! Go to enterprise. We had booked our car rental a month prior to our trip. We had booked for 8 am pickup only to find out that they had no cars available (let me remind you we had reserved) and could not guarantee we would even get one. We asked why we weren’t notified and the man said they don’t have to call. It’s only a courtesy call. They promised us a car by ten. We had a horrible feeling and ended up getting a car at enterprise right away. The lady even ended up giving us a discount after telling her the horrible service we had at hertz.
As I’m writing this its 1:30 p.m. And still no call from hertz. Thank goodness we went with our gut feeling and called enterprise or else our vacation would have been canceled.
Hertz might want to retrain or hire new employees with better customer service skills. The Asian guy in the front desk seemed to have just laughed at our desperate situation.
P.s it’s not even at the right location they list

There were no cars available so she said she would call me back never did I stressed I needed a car for work to no avail. I called at 540 and it went straight to voicemail

Wow!!! This place is UNBELIEVABLE! We just returned the vehicle, we had dropped it off before they opened and now we are being told they want to charge us $ 200 extra to have the car detailed because they said it smelled like Marijuana and they found traces of Marijuana on the floor! Lmao! I personally do not smoke that stuff nor do I like the smell however, I do know the difference between that smell which does not linger and the stench of nasty cigarettes in an ass-​tray, which is exactly what the car reeked like when received! On top of this we just got back from our trip and haven’t had a chance to respond back to Laura on our first complaint about the rotten experience we encountered in the beginning! So now, not only were we charged $ 135 more than our initial booking rate for an upgrade we were charged for after they gave our reserved vehicle away knowing we were on our way, they want to keep the extra $ 200 they had already charged to the credit card at the time of rental for detailing!!! In all my years of renting vehicles, NEVER have I been charged for detailing as I believe that is something they supposedly do to every car after it has been rented out anyway… I’m surprised there isn’t some type of class action lawsuit filed on this company yet!!!

WORST EXPERIENCE. WILL NEVER GO BACK. I had the worst experience with these guys. First of all, they do not supervise their clerks so as they are making countless mistakes– no one is there to supervise or help them– so as a customer, you wait around forever. When you finally are able to get a car, they give you crappy cars that have lots of problems.
I was overcharged on my credit card and could never get a hold of a manager, since apparently regular clerks can overcharge, but cannot correct their mistakes. The supervisor, Sean, told me I would get refunded and 2 months later, no refund. Every time I try to call (they either don’t answer or say he’s busy– as if we as customers don’t have to work and are just sitting around waiting to talk to these «amazing» people). Sean is always polite on the phone, but barely able to be reached and apparently just gives out lies to the customers so that they will stop calling. They told me I could either get the money back that I was owed or a voucher for a future rental– YEAH RIGHT– I would never rent from these guys ever again.

After reading so many negative reviews for this Hertz I was pretty positive I had no interest renting through them. I had an incident with my own vehicle rendering it unsafe to drive until I took it to the mechanic and it was unfortunaltly the Friday after Christmas meaning I wouldn’t have it looked at till Monday. I needed to commute to work till then so I checked all different rentals but only found availability through Hertz. Again it was Christmas weekend so I didn’t expect anyone to have availability.
As soon as I walked in I was warmly greeted even though the staff were both busy. I had just been beat to the punch for the last car available without reservation so they gave me the option to wait for a return car if they had any come in. I ended up waiting I think a little under an hour and a car was available.
I work in the service industry myself so after being in the building and watching customers walking in and out it became clear that Hertz deals with a lot of very unnecessarily entitled people. I knew walking in there I was taking a gamble not having a reservation and with patience it was a quick easy proses and I still got to work on time. I wish people with such an aggressive attitude would take a step before posting a negative review and make sure they are not writing it from high up on your pedestal.
I had a great experience with this Hertz and the next time I’m in need of a rental I will be returning to them. Thanks guys!

This place is terrible, they had no cars available because they all needed oil changes, they gave me a car that clearly needed to be fixed because as soon as I left the car broke down on me and wouldn’t start. The oil light, fix engine light, and the battery light all came on. Was sitting in the hot sun for about an hour until someone showed up with a replacement rental. Such an inconvenience. I’m very disappointed with my experience at Hertz.

Horrible!!! What is the point of a reservation? Hmm hertz employee… Let me guess to rent a car for a certain day and time. My fiancé and I made a reservation about a week in advance and on the day of pick up the lady at the desk said… We were expecting returns but no one came back, so no rentals sorry. Hmm you had our number for the reservation maybe a phone call would be nice!!! I will never attempt to rent from them again. Take your «sorry’s» somewhere else… Your unreliable! It’s called customer service… learn it hertz!

HERTZ — READ YOUR REVIEWS!
All cars were in the shop getting oils changes… zero available cars, even with a reservation.
Almost 2 hour wait… some customers called Enterprise from the lobby and picked up in 5 minutes. (not sure why I stayed)
Only car available was older and high mileage clunker. Delivered to me with only ¹⁄₈ tank. had to fill up tank myself. It broke-​down one hour later leaving me at roadside.
Was 3 hours late to my appointment in LA… not cool. I thought my experience was the exception… maybe just a bad day at Hertz. Read these reviews! Wow.
The front desk seems practiced in the art of apologies and giving credit for your next rental. Really? You think I’m renting from Hertz again? If Hertz management contacts me I may reconsider. Shame on any business who ignores their negative reviews.
FYI — The local Enterprise reviews are pretty good:

Since no one from Hertz reads these review, enjoy another laugh at their expense:

We will never use this Hertz location again. There were 3 people ahead of us when we arrived. Between the 4 of us, ONE vehicle was actually ready to be rented. Two needed to be cleaned. Ours needed an oil change and then a cleaning.
It took TWO HOURS to get the car. Seriously, two hours. There were no larger vehicles on the lot to upgrade to (they only had eight total when we arrived). Everything was compact or sub-​compact. We were promised a vehicle comparable in size to our own, which they said they had, no problem! Except that wasn’t true.
If we’d known what a crappy experience this was going to be, we’d have gone with another location. We had to use Hertz since this is a rental through our insurance while our vehicle is being repaired.
Edit to add: there were also a ton of roaches dead along the windows and doors. I know they can’t keep them out, but maybe run a vacuum along the bases and suck up the dead bugs once in a while. And the coffee machine hasn’t been cleaned in ages judging by the amount of coffee that sloshed out of the drip tray.

Do yourself a favor & don’t rent here! Go somewhere else! They overcharged my card & wanted to argue with me. They don’t know how to clean a car, and they don’t know when to pull a car & no longer rent it out! Guess what?! If a rental has 50k miles on it & the brakes make a high pitch noise every time you use them, Don’t rent the car out!!!

The customer service here is AWESOME, but the policies are strange. I find it weird that this place gives you a vehicle with the gas tank ¾ full, yet they expect you to return it 100% full. Damian (I think that’s his name) just started working there recently & he’s sooooo laid back, funny & helpful. Hopefully the place improves now that he’s there!