The Big Screen Store

I purchased a 46 inch Samsung UHD TV from the Towson Big Screen Store on Sunday. Mike Parks gave me great service and was able to have it delivered the next day. The men who delivered the TV came early and were very nice. My overall experience was very happy. Thanks to Mike and the Big Screen Store in Towson.

Over the years I have bought four televisions and 2 Bose systems from The Big Screen Store in Towson. I’m preparing to buy a fifth. May even go today. I honestly wouldn’t think of buying anywhere else. Their prices are identical to internet pricing (BTW, they are now exclusively Samsung, and those are price fixed). Why wouldn’t you take advantage of the top notch service they offer? Their team knows televisions. The kid at Best Buy probably doesn’t. They offer free delivery, set up, and they automatically give you double the warranty. I can also vouch that they stand behind their warranty, and then some.
I had two Mitsubishi sets that I did have trouble with. The store took care of everything in getting them fixed. I also purchased a Bose Lifestyle system from them years ago. It broke twice within warranty, which they took care of. It also broke once outside of warranty. I paid Bose to fix that, but here’s the cool thing. When I went back to them to buy another television, I just mentioned to the sales person that I wasn’t happy with the Bose system. It wasn’t a dig at the store. It was a dig at Bose. The salesman was shocked, and said he would make some calls. A couple days later I got a call from a Bose rep. They offered me a totally brand new Lifestyle system (This was four years after I purchased the original system), and they sent out a team to custom install it. I’m talking hiding wires behind walls and everything. All of this was at no charge. This speaks volumes on the customer service of Bose, but it is also a good reason to buy from a place that has solid relationships with the manufacturer’s representatives. The kid at Best Buy would not have called anyone if I was unhappy with a Bose product.
When you go to The Big Screen Store, you know you are getting a quality television. So many sets that you see out there are made specifically for big box stores so they can sell them for next to nothing in door buster sales. The stuff at The Big Screen Store is top shelf quality. You won’t get junk there. A large television is a major investment, but if you buy a good one, you won’t have to make that investment as often. They also have a great selection of furniture. I bought a marble topped television stand from them 8 years ago for a 72″ television. It’s the nicest piece of furniture I have ever owned.

On the 24^th of October 2014 I was on a mission. I had hunted all over to get me a Samsung UN55HU8700! I was even willing to drive as far north as New Jersey or as far south as Atlanta. Best Buy did not carry it in their stores and delivery was 3 — 5 days (not an option for me). Big Screen Store came up in a google search and I had a very pleasant experience with them when I lived in Atlanta, so I pursued it. I drove to the one in Rockville to learn that they didn’t have them in stock but I could take delivery tomorrow… I called to the location in Waldorf and the guy told me they had them in stock. I drove down there to learn that they didn’t have them in stock. I left Waldorf upset, so while driving back home I decided to call the corporate location in Towson, MD and got a hold of Shane, who listened to my saga and suggested that I order it from him and have it delivered in the morning. I thought about it and determined that all this running around this may be my best bet. I placed the order with him and told him that I wanted delivery as early as possible. He emailed me the receipt and indicated that someone would be calling me around 7am to give me a 3 hour window. I received my call at 7am and the two installers were at my door at 7:23am. The installers were quick, professional and thorough. What a joy to leave everything to a great company and have it all come to fruition even better than one could expect! For so long I have just done everything myself and didn’t realize there was actually joy in leaving delivery and installation up to someone else! Shane was extremely knowledgeable about all things Samsung and guided me through several decisions, before and after the sale! I am not the easiest person to please, so the Big Screen Store in Towson, gets big kudos from me!!!
I can’t stop without the icing on the cake, The Samsung UN55HU8700 is an awesome Ultra High Definition television in every sense of the word! The 3-​D is by far the best I have ever seen. The included external hard drive with UHD content is something to behold! I can’t believe the couple low ball reviews I have read… maybe they were at a different store!

I bought a Samsung 7100 from Mike and his team a few months ago. The TV was great except for the fact that it had a bad wifi board on it (kind of a bummer because that takes away much of the functionality of a SmartTV). This is really the only reason I give a 4 instead of 5 — but ultimately these things happen, and you judge a company by how they respond to a problem.
I called right away and Mike and his team helped me work through the problem with Samsung. Samsung agreed to replace the set. At the same time as this was happening, I was planning a wedding, honeymoon and a move and the replacement fell through the cracks a bit timing wise.
I called a couple of months later and Mike picked up the ball right away and got back with Samsung to have the TV replaced. The TV came this morning (72 hours after being on the phone with Mike!) and the delivery guys were great — very nice and they even hung the new TV for me.
There are a few reviews on here that show negative customer service, but my experience thus far has been very good and Mike has been great. The double warranty and low price guarantee was the reason I chose the Big Screen Store, but after having these issues addressed quickly and the replacement provided so hassle-​free; the best part of the experience ends up being the customer service.

The Big Screen Store sales staff was very knowledgeable about the various models and options. Answered all of our questions and directed us to a model that suited our needs, and did not try to up-​sell us to a more expensive model. It was low pressure and overall a good experience (much better and more informative than the big box stores.).
I went to the Towson store and worked with Mike.

I bought a Panasonic 55 inch 3D smart TV from there a little over a year ago and it is still going strong. I was skeptical about Plasma TV’s at first but most of it was myths that I read over the interned and word of mouth. The sales person was very knowledgeable about the products and I got a great deal on the TV and a free Blue Ray player. Financing was great too, It was 18 months same as cash so there was no interest.
Panasonic was very helpful also when I had to call them for assistance with the internet hook up.

These guys are great… until you have a problem.
Purchased two identical Mitsubishi DLP 70″ televisions. Within 3 months of use on the first unit, it begins to shut down for no reason. I call the store, and they forward me to Mitsubishi. Mitsubishi forwards me to a local repair facility that keeps my television for over 30 days to repair (which they originally told me it would only take 5). I call the store for assistance and they constantly tell me their hands are tied.
What do you know, but the 2^nd television starts to do the exact same as the first. I am not sure whether I can live with the television shutting down for no reason, or do I have to go through the entire process again and lose my television for 30+ days.
I place a note on their website to call me about the issue, and they don’t ever call me. They forward me directly to Mitsubishi customer service.
Thanks again to the Big Screen Store for selling me televisions and trying to close me with the «hey you better buy this tv before the next model year comes out and the price goes up.» Guess what! There is no new model year. Mitsubishi is no longer producing televisions…
I bought two lemons, and The Big Screen Store does not care. I was going to buy a Sonos system from them. That will NEVER happen and I will NEVER return. And since they are the same company as The Sofa Store, I will not be returning to purchase my media room furniture from them also.
Take my advice. Stay away…

A nice old fashioned TV electronics store. Family owned and operated. Staff know what they are selling and offer great advice. Such a refreshing experience compared to big box store. They make you feel like a valued customer. We got a great deal on TV and Bose system.