Sephora

Kind and Friendly staff. I went here on Black Friday for a $ 50 makeover. Of course the place was chaotic because of the day. I was purchasing items online at work earlier in the day and left my debit card on my desk by mistake. When i arrived for my appointment the ladies were very patient with me and understanding of my situation, (one of the managers/​supervisors had red hair, although i cant recall her name). Even though I was running over my appt time I never once felt rushed. The manager/​supervisor asked me what exactly I was going for and once i told her she recommended to me the «mini makeover» i believe it was called. Which is a free application of foundation which i didnt even know they offered (im not a big makeup girl). One of the artist did the «prep», and was very detailed on the products she used for me. And Kitty (or katie?) did the foundation application. She made fantastic choices! I went to Mac a year or so prior and the tones they picked out for me were so off and had me looking like 2001 Michael Jackson in the face while the rest of me was 1980 Mike so i never went back. Sephora did a much better job.

I am a big fan of Sephora. For years I would just walk by and think that place is just to darn expensive. The truth is yes it is pricey but most of the stuff I have found is worth it. They also will give you samples to try out and make sure it works for you before you purchase the full price item. AIso if you purchase something and realize its just not for you, you can take it back with receipt for a refund. They have trained makeup artist on hand to give you tips on the products, most will actually show you how to apply it if you’re lost like I was. I’m really a fan of the Tarte liquid foundation and the Urban decay naked palate. If you are a beauty insider every mouth or so they send out coupons for free trails on different products.
If you are into makeup or just starting out. I would say try it they can help you!

We all know Sephora rocks, from coast to coast. But some sales people are really snooty and lacking info, forgetful, and rude. Others are legends in their own time. I’ve had better experiences on the West Coast, but I’m glad there’s one here.

this place is mecca for makeup lovers like myself. i prefer going during non-​peak times in order to go through the store and test/​swatch different products. it can get a little hectic on the weekends in the tiny aisles between brands but i love being able to try things out myself without feeling pressured at a department store makeup counter. i’ve encountered mostly friendly employees but i have noticed a few who felt more like they were watching over me than trying to help. it’s understandable though because it’s a store full of small, costly items so i understand the need to deter shoplifting.

I had a wonderful experience and Alexx was the best Mua! I will definitely be back. I found everything I needed and learned a thing or two.

Everybody who knows me knows that I slap on my makeup in 5 minutes or less. Sitting for an hour painting a portrait on my face… «ain’t nobody got time for that»! I love coming into this Sephora location when Alex is working. I usually have an idea of what I want, but Alex always takes time to show me different products so I make a more informed decision. He also shows me great tricks and gives good tips on how I can do my makeup in very little time, or switch looks from basic to glam, day to night. I’ve been to several other Sephoras and have only been disappointed with the limited selections in department store locations. So if you have to go to one of those def call in advance to make sure they carry the brand you are looking for.
Sephora prices are high, so I only go there a couple of times a year for very few specific items. I’m willing to spend money on some staples like foundation. I have tried 2 brands of foundation which I love and have stuck with — both have lasted me close to a year each, and wear all day long. It’s money well spent. For brushes, lip gloss etc, i stick to drug store brands.

It’s heaven for me!!!

since my move here 6 months ago, I have been shopping at the Towson Sephora at least every couple of weeks. I have 325 points in less than 6 months.
The staff has almost always greeted me upon arrival, but Ive had a few concerns/​complaints.
I was recently at the store to get a point perk product, and since they didnt have the product i was looking for, i was exiting the store. Then i saw samples of 0.1oz moisturisers kept in a pile (100s of them). I grabbed a few and was exiting, when one of the representatives stopped me. He then took each and every sample from my hand and told me that those were only for the customers– I was insulted in front of everyone present at the store. He behaved as though i had walked in to just grab the samples and then leave. Even if that was the case, (which is NOT), I am entitled to a few samples, according to the store policy.
Many a time, ive also noticed the representatives being more friendly and helpful to the more dressier looking people. I think it is a discrimination. If all of us knew to dress like models, then we wouldnt be going to the store!
And also, most of the time, the reps more look like vigilant guards who are about to shoot you than friendly approachable representatives who would help you…
I felt soooooo insulted that i doubt ill ever go the store again. I WOULD NOT recommend the store to any of my friends or family either. It would take more than an apology from them to bring me back to the store!!!

Love Sephora. Hate this location.
When I walk into a store I expect to be greeted. That is the reason they have people standing in the front of the store. When I am able to walk through a store filled with associates and not receive a ‘did you need any help’, there is a problem. Especially in a store of this nature. The fact that there are makeup challenged women out there walking around with the wrong shade of foundation is a scary thought. Sephora associates are supposed to be people that intervene and stop those who know nothing about makeup from making a fool out of themselves. I cannot say that I would not trust the associates at Towson with making those decisions, because I have absolutely no experience with them. Why? Because no one assisted me. After the fantastic experience I had at the Columbia location, this just made me realize how much easier it is to buy from Sephora online.
Other than being utterly ignored, the saving grace was the associate who checked me out. She was very friendly and personable which bumped this up from 2 to 3 stars.

The staff is great, and there is always someone waiting at the door to help you. The woman working with me to find an eye-​shadow primer was very helpful, and immediately led me in the right direction (I had never used one before, so didn’t know a brand to choose or anything). She was even honest saying which was her favorite, but also that she had never really been disappointed with any eye primer, so it was my choice (I chose the Too-​Faced that she recommended). She also very quickly and clearly explained how to use it.
The ONLY reason I avoid this place is the crowd that shops here is just so annoying. I’ve only been here a few times, and it’s always a mob of girls/​women clamoring for mirrors or products and literally butting ahead of you to smear a different shade on their faces to «try out». Totally out of the control of Sephora, but still obnoxious.

I worked with Mia at the Towson Sephora to help me pick a foundation that works better for me. I have been researching makeups for awhile, nervous to spend the money required to shop in Sephora. I was very impressed with the knowledge of the staff as well as their ability to help me work within my reasonable budget. I DO believe, unlike another reviewer, that make up is for sure an area where you get what you pay for. Of course some formula don’t work the way we would expect for the cost… so return it! How great is that policy?! I was very happy with my trip and everyone I came in contact with, even my boyfriend said it was a really great store!

Love it ! Usually well stocked and helpful, friendly staff.

Ok ladies you are going to like this one! Now we all love Sephora in terms of the amazing products, and it being a girls dream. However, some products are a hit and some you pay for the cute little packaging. So as a make-​up artist, I have to test out products and go to my favorite store all of the time! You know it is my job. hahaha that is what I tell my husband when I come home with all of those goodies! SO I want to share with you a Sephora buy that is A++++++ all the way. As women or even men. under they eyes can be a bit of a problem, if you are tired, have allergies, fine lines, puffiness, or Italian like me. and I have that little darkness in the corner. BENEFIT ERASE PASTE! it is amazing, so rich you just need a touch of it, COVERS like no ones business, the texture is silky and creamy, and I LOVE IT. My clients love it. because it works. quickly! Now when you first see the little jar. you will think just that. IT IS LITTLE. I promise you will have this for quite some time, because it is so rich. It is $ 27 and comes in fair, medium and deep. This product is amazing and so blendable. I hope you like it. as much as I do!
I say treat yourself to some amazing products from time to time after you test them in the store. and then there are a ton of great finds that are so inexpensive.
Nicole Palermo Make-​up artist.

Over rated. Can’t beat the selection, but generally high prices. I’m not a beleiver in high end makeup but its nice to try everything in a low pressure environment before you buy. This is much better than dept store make up counters.

What I love about Sephora: The smell that hits you when you walk in, the women who work there, and all the beautiful things you can use to paint your face. What I don’t love about Sephora: How much money I can blow there in a single trip. Yesterday I went in to get my make up done to try a new look… since my make up never matches my skin color. A woman did my make up who works for Cover Fx who was SO sweet. I loved her… and my make up looked so natural. My mother made a comment that it was the best my make up and face had ever looked. This make up was actually reasonably priced… I was surprised and my wallet was very grateful for that. I just hope today when I try out my new products I can recreate the same look. I had another woman in there do the rest of my make up, eyes, lips.etc. She’s done my make up before and I liked it a lot then too. Everyone in there is so nice and friendly. Some of the products are pricey, but some of them are well worth it, especially for skin or haircare. I always read the reviews on the Sephora website before I go in and make purchases which are extremely helpful. The women in there are always willing to answer questions should you have them. Loving the beauty insider thing where you can get free samples — I’ve gotten samples of really great things I was going to buy, but was able to get them free instead. Big plus about Sephora in my book is being able to return things if you get home and you don’t like the way something looks,