Safeway

I lalalalalooooove this Safeway. Why? Because they close at midnight, and I get off at 11:30pm. So if I get there at 11:40pm, they aren’t quick to kick me out. Only thing is the people that are stocking the shelves is there so sometimes you have to avoid getting hit.

I had groceries delivered ahead of a forecast snowstorm. My items were delivered within the scheduled 2 hour window. The driver was polite and brought all bags right into my apartment. The order was accurate. 2 items were out of stock. I was pleased with the service and will use it again during the winter.

***** Employees cussing out customers, accusing them of lying about moldy fruit and ignoring those in medical distress.
Originally posted May 5, 2015 on the stores Facebook page: This is my store. I’ve been coming here for years and love my regular staff. Tonight however, they locked the door BEFORE midnight. A young man was nice enough to let me in as he walked out. The short, young closer called out to me and when I responded she asked me, in utter disbelief, if I’d just come in the out door. I said I had and she said they were closed — at 5 of midnight. I replied by pointing out the time and even KINDLY asking her if she’d mind if I grabbed the one thing I came in for — as if she made the store hours. All I got in response was teeth sucking and eye rolling. It took me less than 30 seconds to get my item out of the third frozen food door in the aisle directly in front of the door I had come in and into her empty line. She glared, said nothing, snatched the money from my hand and glared some more. I would have been fine with leaving it at sarcastically telling her to have a great night but then she just had to stomp away cussing me out. I called out to her asking if she had something she wanted to say to me. She ignored me. Shame, really. This store is minutes from my home, I typically love it in spite of slipping and falling last year. But this little girl with the attitude — NOT OKAY. It’s not okay to lock the doors early. If I’d been trying to come in and fill up a cart I’d understand being reminded it’s ALMOST closing. But don’t cop an attitude with me when it’s 5 of and I need one thing 15 yards from where I’m standing. This is not okay. Locking the doors early, her attitude, demanding to know why I came in, sucking her teeth and rolling her eyes, glaring and snatching money, not speaking and then when I was almost gone cussing me out. I’m going to call and I’m going to complain until she is gone from this store. She’s fortunate I didn’t have my daughter with me or we would have had a confrontation. HORRIBLE experience. Safeway needs to realize their employees CANNOT treat people this way!
– As mentioned, this happened in May. I do need to add that four times over the summer the stores Strawberries were incredibly moldy. Whenever I see this, I pull the container and set it aside so that no customer accidentally buys it. The last time I did this, a store employee demanded to know why is moved the strawberries. When I told him they were moldy he scoffed and said «yeah okay.» I replied by telling him to go look. He very clearly didn’t believe me. At least when he did go and look he said, «oh. Thanks.» Safeway needs to seriously improve its hiring standards.
– Just a month ago while my mother was shopping here an older gentlemen began having some sort of health crisis. Very fortunately for him my mother is in the medical field because Safeway did nothing for him UNTIL they realized an ambulance was being called and they couldn’t ignore the issue. Very sad and very wrong.

The deliveries I have received have all been from this store. The food is so bad that for the last delivery, I didn’t take anything other than staple items. One pack of chicken was spoiled (blood leaking out of the package and in the plastic bag) and the other package expired that day — delivered at 8:30 p.m. The beef expired that day and was brown. The cucumbers could be bent without breaking. The cabbage was brown. The hamburger buns we’re completely smushed and unusable. The packaged spinach expired that day. The red onions were bruised and not usable.
Nothing «fresh» was of value. EVERY delivery from this store has been the same and the drivers are different. It’s the store.
Now, I’ll order from other delivery services or farmers markets. Amazon now has delivery within two hours for many items in Baltimore.
I’ve spoken to numerous supervisors and customer service after every delivery. For this last delivery, I was told I would be refunded $ 55 and change. I got 12 bucks back.
Once, the delivery never came and notice was not provided.

Groceries delivered during Winter is such a joy. Customer service is always good. Drivers very respectful.

I have been to this Safeway a bunch of times and it really is a last resort when I am in desperate need of something simple…
The PRO’s
–close to where I live
–lots of parking
–never crowded
–plenty of self-​check out lanes
–fair amount of organic produce
–flexible hours of operation
The CON’s
–the employees aren’t friendly
–if you forget your loyalty card they give you push back and will not offer to look up your information
–any natural/​organic foods are all mixed in with the general population of foods so it may be challenging to find stuff if they even carry it
–bakery goods are at times stale, tasteless and gross
–noticed flies in the donut/​muffin case
–lots of the organic produce is rotting and overpriced
–food tends to be more expensive than at other grocery stores in the area
Overall, I am really not a fan of this Safeway. The management needs to get on board with employee engagement and get them more focused on being friendly with the customer as that is the only reason you can come in and punch that time card anyway!

Shelves are empty, and the variety of items is limited. No one is ever at the service counter or at the Starbucks. The employees are unfamiliar with their products. Usually only one or two of the self checkout registers are working, and no one is around to assist. And lastly the employees seem to not get along, yelling at each other across the store! Don’t think this place will be around much longer…

I officially give up on Safeway. Not only do you have to have a club card as typical for most grocery stores now, you also have to go online and «load» savings to your card to get the advertised best price. I am willing if that allows me to save on my grocery bills. Bu then when you get to the checkout, the «special» prices frequently do not register. And in the past, when I take the issue to customer service, I have had to «prove» that I actually loaded the special price. So now I not only load the deals, but email copy to myself so I have the required proof at customer service.
I find it frustrating to have to take the additional time to visit customer service because of their errors, and then the employees at customer service are rude and not at all helpful. Instead of being apologetic for the mistake, and helping to correct the problem, they argue with you about the price. Yes, I loaded the deal («here, see the list on my phone»), yes, I purchased the correct size, flavor etc.
Shopping and trying to get the advertised prices on groceries should not be this hard.

Haven’t Been To A SafeWay In Years This One Is Off The Beltway On York Rd In Towson Near The Towson Town Mall .Went Here With A Special Someone To Pick A Few Things Up After Visiting. In My Opinon Prices Are Modorate, Store Was Overall Very!!! Clean. Was Surprise They Had A Certain Jucie On Sale, Service Was Great As Well As The Customer Ser Desk. Make Sure You Sign Up For There Store Card. I’ll Be Back Here Or Another SafeWay In The Maryland Area

Shelves pretty empty. Only stopped here because I was already in the area. I imagine this is a pretty nice store. I just happend to go right before the bad weather was due to come. It was a little disorganized. But, you could tell that this was not the norm. I am willing to give this place another try considering the weather conditions that were to be expected.

I used to find it really expensive until they introduced the couponing system… It helps me save a lot on all the regular things that i buy. And in any event if the system doesn’t deduct the coupons, u can get the money reimbursement through the customer service dept.

Great grocery store and café. Always has what I’m looking for.

I like Safeway. It’s a CA based company and they seem to have a broad appeal to different kinds of foods where other stores are a bit limited in variety. This is one of the new Safeway designs/​layouts with the dimmed lighting and wood floors. It is clean, too. The produce is fresh, plus the fish and meats are plentiful and fresh, too. I can pretty much find everything here and it’s conveniently located right at the beltway in Towson. As a plus, there is a Starbucks located inside, so you can get your caffeine fix, too.