Macy’s

I was shopping for a couple pairs of dress pants for several events I have upcoming. The sales were OK… I got a bit more off because I charged it on my Macy’s card. The store looked a bit messy (tables that had sale items were just PILED with items with no rhyme or reason), and it was difficult to find some one to ask a question. I will NEVER go shopping for clothes on New Years Eve! lol. I do not know WHAT I was thinking!!! The store and mall was PACKED! However, all in all it was an ok experience.

This complaint is really about the
website, order fillers and 800 customer service reps and not a specific store location. I ordered a pair of booties in a size 10. The only thing I received in a size 10 was a box that read, «size 10.» The contents were a size 9, which isn’t my size. Further, the system wouldn’t allow me to input a coupon code that I knew I was allowed to use. After countless efforts to get help on the 800 customer service #, I decided to place another order to avoid having my size sell out. Even after placing a 2^nd order for the item I had already ordered, I tried to voice my concern, which resulted in the reps placing me on hold for long stretches of time. One rep promised to upgrade the shipping from the 2^nd order to expedited shipping, but indicated, they don’t deliver on Sunday, so I’d get them on Monday. She also said that’s about all she can do. My thought is I wouldn’t need this if the correct order had shipped in the first place. Nonetheless, she didn’t offer anything for my inconvenience or the fact that I had to adjust my entire outfit after the wrong shoes arrived. She promised to have a supervisor call me back within 30 mins, but 3 hours later, it was crystal clear that she had over promised and under delivered. After calling back again and again and finally getting 1 gentleman who wasn’t snippy on the line and who genuinely seemed to be trying to help, I finally got to talk to a supervisor. The supervisor was apologetic for the coupon code and wrong sizes being shipped to me, she (1). gave me the online discount that was offered on the 1^st order, but wasn’t offered on the second one, (2.) she refunded the 20% discount code off of the entire order of multiple items that the website wouldn’t allow me to input at the time I placed the order, (3.) she gave me $ 50.00 off (which I did not ask for) of the shoes that just arrived today in the correct size & (4.) she said she’d look into why how the size 9s got put in a size 10 box to try & prevent issues such as this from happening to me & other valued customers going forward & (5.) she had a professional demeanor and was concerned about the issues being resolved to my satisfaction. So at the start of writing this complaint, I was quite disappointed, but the last interaction with the male customer service rep and the female supervisor he ultimately transferred me to made all the difference. So while multiple things went wrong with a simple online order, the issues were resolved after much persistence on my part to get someone who could and would help and on the part of two employees out of many who chose be a good representation of the Macy’s brand.

Men’s Suit department is a mess! Trying to find the matching suit separates. The racks are disorganized, outside of the barIII and Ryan Secrest suits. The suit area felt dirty, kind of like the forgotten back corner of a basement.
The staff were outgoing and for the most part helpful. One was not so much, did not know their information. Instead of asking someone if they knew gave incorrect information.
We went to Nordstroms to compare some things. The guy in the suit department knew his stuff!

the usual BS with items being on racks with one price, and rang up for another…
a week later i attempted to return one of the pants, and the cashier couldn’t find it on the receipt and told me «sorry, come back tomorrow» as it was almost closing time. no. manager told me that the pants were not on the receipt too and asked if i purchased it a different day. no. and i even used my macy’s card to purchase it.
they do a virtual return of one of the items on the receipt, a shirt for $ 25, not the pants i actually returned that i paid $ 55 for… of course. but at this point i just figured i would call cust service and straighten it out later.
cust service the 800 number disconnects me several times. when i do connect, the other people can’t help me and advise me to call the store. when i call the store, they can’t help me either…
i will not be back, and i don’t want a store credit. im disgusted by every aspect of the experience. abysmal customer service.
even the macy’s credit card cust service number is worthless… i figured maybe i could dispute the charge. no, can’t even get a person on the line…

One of the best & largest macys in the area. Also the store was super clean and the employees were ultra friendly.
Lastly I had a return to do with the receipt. It was super quick and easy. Not a million questions.
The only downfall is parking can be kind of hard because the macys is attached to towson mall.

This Macy’s is definitely a step up from the one nearest me (Harford Mall) It’s large and has a pretty good selection of items. It’s organized, and has helpful/​friendly employees. My only complaint is when you’re buying something and they ask you if you’d like to open a store card. I understand that they have to ask, but when you say «no thank you,» that should be the end of it. The «are you SURE?» and «but why not?» is not necessary. Other than that it’s a great store.

Different departments, different stories. Watch out for make-​up artists who give you the wrong shade for your complexion, lips, cheeks, whatever… Bedding department was very helpful. Nice selection of clothing. Store seems so small compared to Nordstroms.

I love this store — just as good as the original Hecht’s — good sales/​bargains in all departments. Coupons are often sent via phone, e-​mail or US Mail.

I took advantage of the pre-​sale on black Friday. On top of the sale you received the 25% family and friends discount. I went to pick up my watches thinking it would be in an out deal. Instead I got the privilege of an unnecessarily long wait while the cashier vigorously looked for my watches. She finally had to call her manager over who then had to call somebody else just to find my watches. My time was totally wasted and I barely got an apology. Macy’s jewelry department really sucks when it comes to being able to meet the demands of customers and keeping track of the stuff! Not the first time I’ve had issues with Macys jewelry but I thought it would be different at a different store.

Went to the suit department today to find a few new suits for my husband since he has recently changed jobs. We met Nelson in that department and he was awesome! He was extremely knowledgeable and very personable. He definitely helped to turn what I thought would be a long process into something very simple and enjoyable. I definitely would come back to see him for his spectacular service.

Store clerk at the men’s store was extremely rude — she was cursing/​complaining under her breath that I’m returning stuff bought online and I caught it. Will never go back to that store.

Clean and quiet because it was close to closing. My son needed to spend his gift cards for his birthday. He found everything he needed. The female cashier in the mens shoe department was very helpful and friendly.

called into the number 410−337−3600. it rang like…40 times, NOBODY picked up.
called the Whiter marsh store, put on hold for over 3 minutes. sales person just said «hold on».

Was passing through Macy’s and saw a couple of shirts on sale. When I took them to the counter the lady told me that I was incorrect, they weren’t on sale. I then had to take her to show her where the sign was that said they were on sale. She then called her manager over to authorize the sale price and he wanted me to show him where it said they were on sale. I then had to show him the sign before he would authorize it. Why am I leading them all over the store, they know where the racks are for the clothes and if not they should learn.

This is my go-​to Macy’s when I need something specific, or when I just want to take advantage of the numerous sales that are often going on every weekend (which, of course, is detrimental to my wallet…).
I actually remember when this building used to be Hecht’s — now THAT’S old school!!!
The sales staff at Towson are, without fail, excellent, and I’ve been approached time and again with offers to help or to find something that I’m looking for. This Macy’s location probably has the best customer service of all of the branches in the area, as a matter of fact.
The selection is very good here, with options for nearly every budget — a lot of people seem to think of Macy’s as «upscale», and no doubt, some things CAN be — but there are plenty of lower-​cost options in the home department, as well as a great selection of clothes (especially women’s attire). I recently bought a BEAUTIFUL crystal candleholder to serve as a centerpiece for my living room table — it was a whopping… fifty bucks. It looks like it’s worth several hundred. And it’s quality. And… it was 20 percent off that day, thanks to a weekend sale and my Macy’s card. (This is one place where having a «store» card may be worth it — Macy’s cardholders get some AMAZING deals and if you shop here a lot like I do, it pays for itself over time.)
I love this Macy’s location — compared to the others in the area, this one is superior. You won’t regret coming here.

I was less than impressed with this Macy’s, specifically, the shoe selection. The customer service on the other hand, was really good. All the associates were very personable. I wouldn’t go out of my way to make another trip here.