Hertz Rent A Car

I’ve been trying to call Hertz Customer Service to find out if they have a drop off box (the answer will impact my work day) and nothing. I’ve been calling since 8am; my boyfriend has been calling since 8am; my brother has been calling since 8am. It’s now 12:58pm. No one has picked up. There is no voicemail. It rings and rings and rings… am I to assume we can keep the car? Terrible customer service. TERRIBLE! I thought they would be different since they recently (very recently… the address is no longer 1614 East Joppa) moved location to a bigger lot, but it’s all the same. They never answer the phone; they never have the car you sign up for and they keep you forever when you’re there because they have to clean the car for you. I honestly think only one person works there. This was the last time. I’m going with Enterprise next time. No longer going to bother, but you better believe I’m not paying any additional charges, if they put them on my bill. I dare someone to contact me or respond here. Get your reps to answer the phone; you’re not that busy. This is a joke! I’ve been calling for over 5 hours (currently on the line… ring ring ring ring).

We are currently having our worst customer service experience right now. We rented a minivan for our family trip a few days ago only to show up to no vehicle. The woman at the desk just said, «oh we didn’t have one, did someone get a hold of you?» someone tried to contact us about a lack of car that morning two hours before we were supposed to pick up. So we check our messages to hear someone say «Just calling to confirm your reservation». WTF. So she says they have one that was returned but we have to drive all the way to the city to get it. About a 20 minute drive from where we were which was already a drive from our house. So we drive all the way into the city of Baltimore only to get here and be told the car wasn’t ready, the guy just went back to get it ready and it would be another 20 minutes. It took us 20 minutes to get here! They showed no sense of urgency, no apologies for our time wasted, no concern for customer service. It is completely unacceptable and I urge anyone to find another company to rent from. Hertz is the worst. Believe me.

This hertz on Joppa rd and the herts on York rd are absolutely horrible. Both are under the same manager and he is the nastiest person I have ever met so down to the point I made a reservation and all was well but I switched to my hertz points and then they just kept on coming up with excuses on why I can’t rent I must have been there for at least an hour until I left with no car don’t waist your time with these places I have rented plenty of times and that’s why I had points but never had such a nasty experience.