I went to the one in White Marsh mall to have my iPhone screen replaced and it was horrible. It was expensive and my screen cracked again less than a week later. I took it back and said that it had been less than a week and my screen cracked and they said it was fine when it left the store so I’d have to pay to have it fixed again. They were incredibly rude and condescending and I would NEVER go back there. In fact I actively tell anyone I know with a cracked screen not to go there.
Shane G.
Tu valoración: 1 Baltimore, MD
I took my iPhone 5 in for a screen replacement after dropping it. I figured that it could be substantially less expensive than taking it to the Apple store or buying a new phone. It was $ 120 with a 14 day warranty to have the screen replaced and the Apple store only charges $ 160 with guarantee for year. It is worth the extra $ 40– trust me. I had the replacement done about a month ago and my phone isn’t working properly. Of course it isn’t covered by them as it has been more than 14 days. Also, I agree with the previous reviewer– their attitudes weren’t very conducive to building a positive customer relationship. They were, indeed, very condescending and treated me like I was an idiot. I wouldn’t go there again. Ever.
Jerrold T.
Tu valoración: 1 Hagerstown, MD
The services provided were fine, if not a bit over-priced. The attitude of the employee running the register left MUCH to be desired, as he was EXTREMELY condescending, and demeaning. Advice for future reference: Americans aren’t as dumb as you like to treat them… and we talk about our experiences. This business savvy shopper will take his business elsewhere next time, as there is NEVER an excuse for talking to a customer the way you spoke to me.