Carl’s Carpet One

No doubt, Carl’s Carpet One has one hell of a selection of flooring options, and the feel-​good benefit of working with a local business. Arranging a quote is very straight forward, and their prices are certainly better than what you’ll find if you were to work with a larger commercial flooring company like Home Depot, Empire or Lowes.
However, with that potential discount comes a trade-​off in quality of service. We had a carpet install job last year that went well enough, but the guys on the job managed to spill a can of black paint on carpet in a room that was not part of the job. No one admitted to the mistake, and actually seemed to suggest that it was just «like that» while they were there. To their credit, the foreman on call contracted a carpet cleaner who spent the better part of the day trying to clean up the paint. Needless to say, we have a nice black shadow on our carpet now, though I appreciated their attempts at cleaning up the accident.
There was also a questionable carpet seam that was left, which also stands to this day. Generally, when you’re seaming two separate sections of carpet between rooms, you line up the seam in the doorway — and more specifically, directly underneath the door — so that the transition seam is not visible while the door is shut. Apparently, because we didn’t specifically point this out, they seamed the carpet about an inch outside of the doorway. Which looks great.
Another issue we had with the install, is the excessive amount of carpet tacking that pokes through the carpet along the edges, and on the stairs. These are small nails that can puncture the flesh on your feet, and we experience this quite often. I mentioned this to the manager, and he politely explained that you just have to pound the nails down with a hammer. To their credit, he did make a trip out to follow up on this complaint, but I would expect the job to be done right the first time. You shouldn’t have to walk on nails after a carpet install.
The crew was nice enough, and the overall service experience was acceptable. They’re very nice people, and despite my uninspired review, I would probably work with them again after highlighting my displeasure with past experiences.