Wells Fargo Bank

Good clean bank. Parking is very hard during the weekdays just because everyone’s off work. But they’re pretty nice here

wow… came in here frazzled after work wanting to deposit and cash a check. Due to the nature of my account, I was told I wouldn’t be able to receive cash until tomorrow. I was leaving a bit disappointed but wasn’t gonna let it kill my vibe. Alexandria Barnes, however, went above and beyond to help me out. Her customer service is outstanding and refreshing! Thank you Aly :)

Most amazing staff ever! I had a little bit of a wait, but that’s to be expected! It was so nice to have people to interact with and not a computer like other banks have moved over to. I’ve called customer service for some help, and they also were very helpful! The managers are always out on the floor helping and doesn’t just leave all the duties to the staff, so it’s really great to see they care as well… Honestly, I don’t like a lot of the other branches, but this is a rare place.

Adam helped me with my account about a month ago. I’ve received great customer service every time I go in. Thanks Wells Fargo and Adam!

It is always busy in the parking lot because they are next to In N out. But they have out side ATMs.

tellers are not that friendly here. Artesia And crenshaw branch are the friendliest!

The worst! Period. Wells Fargo is only interested in 1 thing: exorbitant fees! I closed out my account recently that I opened in 1991. After waiting in the long line, I was told that I needed to see a personal banker; the banker filled out the forms to close out, and then I had to get back in line to see a teller. Rude! There are better banking options out there for cost conscious consumers. Explore those first before heading over to Wells.

I went to this location ONLY because it was closest to me at the time… I went in to withdraw some money and while I was there the banker told me that I was being charged a monthly fee and that my «student» status had expired and that she was going to change it back so I wouldn’t get that fee anymore… Alright that’s fine, I appreciate that. She was very nice and everything… I didn’t try to use my card again for probably another week. When I did it was coming up declined, and that the account was invalid. I needed gas and had to have my SO come down and help me out. I called their 24hrs line as soon as I got to work, and the lady «helping» me was so incredibly rude I wanted to reach through the phone and smack her. She kept telling me that the card number I was giving her didn’t exist and then accused me of lying about having this card. I hung up on her. On my way home I went to my normal bank location and talked to the manager there. I showed him proof of my card and that it has been the card I have used for over a year now… he had no idea what happened to it. From all the online records the card was non-​existent. He kept asking me if this was FOR SURE the card I have been using like I was some old senile lady who probably lost her marbles and mixed up her cards. He read off the number on the account and it wasn’t any card I had had before… to sum it all up basically what they «think» happened is the banker at this location canceled my card and sent a new one to god knows where because I NEVER received the card. After all this they ended up sending me a new card that never came to my address after THREE different attempts and it took about a month to get to me. I will NEVER go to this location again, and I am currently working on completely canceling my account with Wells Fargo since I can not trust them with my money.

Worst experience ever I came in and opened an account with them two months later I get a letter from them saying they lost my deposited check and that they are charging me for the amount the check was for, needless to say I could never get a hold of the manager the manger was always on vacation or located at another branch no replies what so ever and they turned my account to collections now my credit has been ruined by the unhelpful employees here I’m never banking with them for as long as I live

I had a horrible experience @ this Wells Fargo, I was shifted around like 3 times 4 a wire transfer, I will never come here again & then they told me they sent the wire & didn’t.I wasted a hour & 15 min on 1 wire transaction & the customer service sucked, mayb 9am was 2 early 4 them peeps, I don’t know…

Pretty blonde mamager asked if I knew how to use the atm. Made me feel dumb after I deposited my check. I used the atm outside to make sure I didnt forget. Thanks pretty blonde manager. I just came in to talk to the teller. FUCK.

This review is just for customer service regarding safety deposit boxes at the 24 439 Crenshaw location, and not Wells Fargo Bank in general. I’ve been a customer of Wells Fargo for 10 years, my family has been banking with Wells Fargo for 20 years. We bank at locations in Orange County and South Bay… so we know how customer service is at different branches… and how it should be. When we’re in Torrance we prefer the Wells Fargo inside Vons because it’s open on Sundays, unlike this one which only goes until 4pm on Sat., and the Vons location is nicer since the remodel.
The two times we’ve gone to the 24 439 Crenshaw location to retrieve items from our safety deposit box in the last few months have been really frustrating. The first time we waited 20 minutes in line, then teller directed us to the side where another gentleman would take our key and provide paper work to access our safety deposit box, only to move us aside to the next window to wait another 20 minutes so he could help another customer. Okay… so maybe the wait times have gotten longer, but when we went in yesterday to access our safety deposit box again it actually got worse. We waited in line again…20 minutes before we reached the window. Not sure if it’s because they’ve recently changed management here or if it’s just because they’ve hired a bunch of highschool grads who are still in training, but the staff there seem completely dumbfounded as to what to do and bounced us from window to window because they weren’t sure who was handling safety deposit boxes.
A young girl named Bianca finally came by to bring my mom to the vault, took the key and was confused at which box to go to. Asked my my mom twice which box it was even though it was written on the key. Then they asked my mom if she had the correct key because they had trouble opening the box (hmm.we only have and gave you one key, genius). After another 20 minutes had passed and what felt like an eternity to obtain the contents of our box, my mom mentioned to Bianca that this was not a very good experience for her at the branch, and to which Bianca gave her attitude and replied «take it up with the CEO». I don’t care which industry you’re in or what company you work out, unless you are the CEO (and even then you’d know better), you don’t ever talk to customers like that.
This incident won’t deter me or my parents from banking at Wells Fargo Bank, because the other branches are far better than this one and I know it’s an isolated event. I will also be filing a complaint about this Crenshaw branch to their corporate office. Apparently this Crenshaw location is only good for the usual withdrawals and deposits as it seems people have had nice experiences in that area; otherwise if you need any other banking business done, go to another branch or be prepared to receive blank stares, incompetence, and attitude from the staff.

WF is not really about banking anymore but about «feeling good» about banking. Got a letter from them saying they are going to cancel a WF card I don’t use if I don’t use it. I call them and tell them fine, cancel it, they argue, they don’t want to cancel it. Walk up to the atm, it’s in Chinese (minuscule «English» on right bottom corner of screen, they «want to make all our neighbors comfortable», the bank on Western Blvd had all its signage offers in Spanish, no English, when I ask for a translation I get a dirty look instead).
They changed the atms so I have to wait while it scans each check (can read only half of them), impossible for a business deposit. When I complain twenty-​something tells me, snotty tone, «you could, like, come into-​the-​bank…» Yeah dear, I’ll take time from work to do something I used to be able to do after hours (life is always so easy when you still live with your parents). Sunday morning, ten people in line at the nearby Von’s, one guy using the atm… always a long wait. Teller gives me receipt, it shows the checks but not the cash amount, when I ask her about it she acts like she doesn’t know what I am talking about, good thing the cash was still on the desk, supervisor behind her finally steps in and I get a receipt that shows the cash deposited. Yikes.
One challenge after another, I gave up.
Last visit to close out, I miscalculated and had one penny left in the account (interest not shown when I checked the balance). Walk in the door at the bank, the usual long line at the tellers (three) two «greeters», no way to tell who would help me, no take a number for service, no seating… I ask until someone directs me to a young guy… he tells me he will be with me in a couple minutes and thumps me on the shoulder as if I were a horse, thump thump… is that the way they tell them to behave with women old enough to be their mom (or grand mom?)… or any woman for that matter, we are not «buds»… they seem confused about that.
Leaves me standing to walk over and have a social chat with a co worker. We finally get down to business, he wants to be personal and chatty «so what are you doing today?» (taking my money out of your lame bank), I tell him I want to close everything, accounts, cards (he doesn’t, the card they threatened to close is still active)… then I have to get into the long line at the tellers to get my penny back. I tell them to keep it, they can’t.
It’s the usual big long line… three tellers, two greeters… a latte machine… three tellers… don’t fawning all over me when I enter the bank, I’m not here for a feel-​good fix, I’m here to do my banking and get on the my day, right? I don’t come in here for tea, lollipop, really bad latte… banking… Seventeen minutes, in the mean time my young guy runs over to whisper to a woman behind the tellers, looking pointedly at me, she talks to another, looking pointedly at me… seven people in line in front of me, one teller goes on her break. When I finally get to a teller she has been primed by the woman, looks nervous (am I looking like what I am thinking?) asks, «So… what are you doing today?» (taking my money out of your lame bank)… I tell her «I am leaving on a four month trek following Peter Hillary’s walk from Sikkim to the Karakoram, I’m going to need all my money».
She looks like a deer in the headlights, at least she is behind the window and can’t give me a hug.

I love wells fargo!!! CUz you guys got my money gotta be nice to you!!! Joking aside the staff here is every pleasant. they’re fast pleasent, like they wanna be there to help each and every time i come in. always quick and easy. The staff really know how to take care of there customers. Shoot i get all excited they are out going and actually try to hold a conversation even though my crankyass sometimes is to lazy to talk. MAke feel like they trully care what i have to say. lol… i love it, taht how customer service should be. Answer my questions and get my needs met in every visit. I like the fact that they have a greet each time i walk in to help answer any questions and direct you to the right teller. I dont think i have ever seen that in other branch’s I love it. ouuu did i mention they have Coffe as soon as you walk in. I like there coffe. coming in at the earliest of mornings i just grab a cup while I wait thats if theres a line. mmmm COFFE!!! WEllLs Fargo and staff keep up the good work.

I love going to this Wells Fargo because the staff is extremely friendly and helpful. They always have lollipops and tea or coffee here. This is a great location.

This is the only Wells Fargo around that has free notary for Wells paperwork. The tellers are helpful in giving advice on your monetary matters. And they also have a coffee/​latte machine.

Here’s my biggest complaint… there are 10 people in line and 3 – 4 tellers open with 2 – 3 managers behind each of the tellers and one person at the door greeting customers. Here’s my suggestion, instead of having 2 – 3 managers standing behind the tellers and a person at the door greeting people — just open another freakin teller station!
The tellers are REALLY friendly — I just wish they would have more windows open when it gets really busy.