Torrance SB Appliance Repair

First, I use Unilocal because I find the ‘customer satisfaction’ reviews to be invaluable. When I do decide to hire a local small business I find here, I always post a review afterwards, good or bad, because I want others to know what I got from the experience, which may be helpful to that potential customer in making a decision on which company to hire for their needs. I believe people who use Unilocal do it to help themselves and everyone else. My reviews are as real as it gets! Which is precisely why I am posting today to change my 1 star review to a 5 star review for the following reasons:
1) When the owners of this small business read my feedback (the day after I posted it) I was contacted by phone by a company official, April. (The call went to voicemail as I wasn’t available to take the call immediately.) She left a me long message of apology, stating that the woman who took my call was new, but that still wasn’t an excuse for the way she handled my call, and that they would send a technician out without the $ 95 fee, and even left a private phone number so I could call back and discuss the actual conversation so they could learn from it and improve.
2) Later that day, and the next, I tried calling the private number but there was no answer either time. The next day, my doorbell rang, and I was presented with an elaborate and beautiful bouquet of flowers with an apology note attached to it from this company. WOW! I have to admit… never…never…has any company reacted to my bad experience in this lovely way. I called the office and spoke to April at length about the reason for my review and she understood completely and said the company is taking steps to rectify the problem so it never happens to anyone in the future. I believe her.
3) They get 5 stars now, not because they sent me flowers (beautiful as they are), but because they addressed my complaint in a very timely manner and didn’t give up on contacting me. They seriously wanted me to help them become a better business, thereby making them a better business for all who need any of the services they offer.
April, thank you for the lovely flowers and the long conversation we had. You are a perfect example of any business’ ‘Good Will Ambassador’.

Sasha came on time and fixed my dishwasher issue within 5 minutes. He was very friendly as well. If I ever have another appliance issue, these are the guys I will call.

My dishwasher were leaving stains on my glasses, called Torrence sb appliance. Tech arrived on time and checked the unit and gave me recommendations on how to take care of the unit! Thank u for advice and knowledge! Will use again

Sasha came you our house on time and even earlier than we originally agreed! He was efficient and fixed the clog in our washer quickly, which was amazing since I have a small baby! The cost was reasonable. We would use this company again!

I found this company through Unilocal and called this afternoon. They were able to come out less than two hours after my call. The technician repaired my washing machine’s pump. He was professional and took care of the problem. I will keep their number and call again when we need them.

Dolly
Torrance CA
Tony came to fix my dryer he was very punctual skill and knowledgeable
I am very satisfied with his work
I use Torrance Appliance Repair for the first time there customer service is excellent I will definitely use them again and highly recommend them for service

Sasha is the worst. Tried to rip us off saying it was the motherboard. If Sasha is the Russian guy he doesn’t know anything. Parts replacer. Better off using dealer for your appliance. After I proved Sasha wrong the manager offered my $ back for visit. Thieves!!.

I had the best experience with Smith Bros Appliance. My frig completely shut down & Tom was able to fix it within ½ HR. I would recommend them to anyone! Superb service!!!

I called them SEVEN times over a 3 day period. Each time I received a voice mail that, interestingly enough, did not even identify that I had reached SB Appliance Repair. It was just a voice mail response from a girl that said she was away from her desk, and to please leave a message.
This did raise a flag, but I went ahead and left 2 voice mails on 2 different days, asking for a return call because I had a Maytag refrigerator and a Frigidaire built in oven that both need to be serviced. No return call received.
So what do I think of this place?
You draw your own conclusions.

Sasha was prompt, friendly, and honest — all qualities you want when inviting someone into your home to repair your appliances.

Sasha came by to repair my Samsung dishwasher and he was prompt, knowledgeable and very friendly. He knew exactly what to do with the dishwasher and gave me the advice I needed to get it working again. I will definitely use them again in the future!!!

Great Service from Sasha!!!
Had a problem with my Washing Machine technician came and diagnosed the problem. The unit is no longer working but Sasha offered me options and decided to purchase a new one. Great customer service and arrived on time
Thank you

Sasha arrived at my home on time. He was friendly & helpful. I will definitely call him the next time that I need help with an appliance.

Here’s the story.
Based on Unilocal reviews, I called SB Appliance for the repair of my Frigidaire Washer that would not start. I was greeted by a friendly operator who scheduled an appointment for the following day between 2 – 5 PM. Promptly at 2 PM the following day the tech showed up. He immediately diagnosed the problem as a faulty door lock assembly and said that he would try to get the part from the supplier and install it two days later and would call if he could come back the following day instead. He told me it would cost $ 300.
I went on the Internet and found the part on Amazon for under $ 30. The following day the tech called and within an hour he showed up — within 10 minutes he replaced the faulty part. I asked him how much the new part cost; he told me $ 165. I showed him the results of my Internet search. He replied that those parts were not warrantied against defects for a year like those he used. I paid him the $ 300.
However, I subsequently went to the Frigidaire website and found the exact part for $ 74.05. So why was I told that the part under warranty was $ 165 when I could by the same part directly from the company for $ 74.5?
So how should I rate this company? The service was great. The technician was professional, courteous, and knew what he was doing. I was delighted with the responsiveness and was able to do my laundry. But think I was significantly overcharged.
I wrote this review, posted it with a 3-​star review, and the next day I received a call from their office manager saying that they reviewed my invoice and noticed there was an error insofar as I had been overcharged for the part. They took $ 100 of the bill.
Now, was is a coincidence that I had just posted a review and they called? Were they going to call anyway? I’ll never know. The woman — very polite and friendly — didn’t seem to know about the review. In any event, I now have given them 5-​stars. She seemed very accommodating and wanted to retain my future business. You can be your own judge — you have my story.

Sasha was wonderful. Total time to fix our dishwasher was tops 15 minutes, he was in and out like a pro.
Not only did he fix the washer super fast but he gave me great tips on keeping it running better for longer. ¹⁰⁄₁₀ would recommend

Had problems with refrigerator staying cold. Found company on Unilocal.Sasha came out as scheduled and gave me advice on refrigerator problem and was very honest. Will work with again.

My washing machine came up with an error message and was making a terrible sound. Called first thing Monday morning and Sasha came out Monday at 4pm, a time I requested because I was out with the kids all day. He immediately diagnosed the problem and gave me a quote. I appreciated the time he spent educating me on the problem and giving me options. This is a 5 star Unilocal experience for sure! I found this business though Unilocal and as usual wasn’t disappointed, Thanks so much!!!

I was having a problem with my GE Monogram built in refrigerator — it was not keeping the temperature low in the refrigerator portion and the ice box was forming ice all over the place. I called these guys up because they were highly recommended on Unilocal and had a lot of wonderful reviews. The person I spoke to set up an appointment for the next available day, and the hours they had worked very well with my work schedule.
Brad showed up promptly at the time they told me he would arrive at. He was very knowledgeable about my particular refrigerator — I can tell he’s been doing this for a while — and explained to me clearly what was happening. It turns out, the fridge was fine, and it did not cost me much to get this issue resolve.
Fridge is working, beers are cold, and I am happy. I truly recommend these guys for your refrigeration woes.

When you have to call for an appliance repair, it’s never a good thing. It’s like when you have to go to the doctor because «something’s just not right,» you don’t know what the problem’s going to end up being or how much it’s going to cost, but you know it’s not good. Well, despite the negative nature of such a call, Brad and everyone associated with Torrance SB Appliance Repair, did their best to be as efficient, and make it as painless as possible.
Let’s start at the beginning: my fridge stopped making my food cold. I called first thing this morning and they were able to schedule me «same day,» albeit within a 4 hour window. One hour into the window, I checked and they then were able to give me a pretty definitive half hour arrival window to anticipate. About 15 minutes before that time I got a call from Brad saying he was about 15 minutes out. All good, although he didn’t totally account for traffic, so it was more like 30, but that’s expected in LA.
He was able to diagnose the problem within 5 minutes and gave me an initial estimate, which seemed reasonable — especially vs. buying a new fridge! Showed me the problem. Explained options in terms of part availability etc. Then went out to his truck and luckily had the part in stock.
He was moving efficiently along when he discovered that my «problem #1» had caused a «problem #2». He did his best to mitigate the additional cost to fix the additional problem. It did add an hour to the repair time, but he was very reasonable about that in terms of cost. And before he started to do the actual repairs he made sure I was ok with the total cost — he was willing, if I didn’t want to spend it all, to just put it all back together and charge me nothing, since he had not fully diagnosed the problem on initial review. I told him to go ahead. He then was super careful about telling me to get a towel to absorb the run off that defrosting the freezer would cause, to prevent another problem and a mess — I appreciated that.
He was super neat. It appears everything’s been fully repaired. And it’s all even cleaner than it was before he got here! I’ll include a photo!
Also, I was able to pay by credit card, which was awesome! They’ll tell you it’s $ 65 for a quote. But, if you end up having the repair done, that cost is absorbed into the cost of the repair. I think their pricing is reasonable. Brad was «on time» within the window. The repair was done as quickly and efficiently as possible. Overall, best of a sucky situation. Five stars!

So happy I called these guys. Their customer service is amazing! Brad was extremely knowledgable and efficient. My refrigerator wasn’t working and he solved the problem right away. He also let me know that their service charge is valid for up to one month. If the problem returns they will not charge me to have someone come out and take a look again. Honest and reliable. I highly recommend them.