Torrance Dental Arts

Hygienist was very good. She was patient and very through. She was so gentle I almost fell asleep twice while she was lasering my gums. A+ recommendation

Came in for a «Free Exam». Someone took pictures of my teeth with a digital camera. That’s about it.
All the staff were rude and even condescending during my visit…
One guy asked me if I take care of my teeth. I said «Yes, I try.» Then he said to me, «You’re lying. We can tell that you’re lying.» I couldn’t believe he would say that to me. I brush two to three times a day, and floss everyday. I use mouth wash. Is that not TRYING to take care of my teeth? He really hurt me by saying that.
I never went back to that place, also due to the fact that their prices are incredibly ridiculous. With the insurance plan that I have, I shouldn’t have to pay a dime for the simple procedures I needed. But here it would have cost me hundreds.
HERE’S THE KICKER!
This all happened TWO YEARS ago. I get a call TODAY saying I owe them money! I guess my «Free Exam» isn’t so free anymore when I get contacted TWO YEARS LATER saying I owe money. I asked, what do I owe money for?! They told me it was a free exam? The girl says «Well they did stuff and took pictures.» Really? Is my receipt going to say WE DID STUFF on it? I thought I’d never have to give this awful place a second thought but now here they are demanding money for my Free Insult appointment I had two years ago.

I’ve been coming to Torrance dental arts for over 14 years. The main reason I stay with this dental group is due to Vision, the dental hygienist who cleans my teeth. I absolutely love her. Her work is outstanding, a true perfectionist when it comes to dental hygiene. And she expects nothing less from her patients. Always very professional, thorough and polite. She gives recommendations for you at home. Vision, your the best, thank you!

Dr. Sutherland did a great job. I had a lot of work done (2 root canals and 3 crowns) all done the same day! Pain free the next day. I would recommend TDA.

It is not without regret that I write this review. I have been a patient of Dr. Sutherland’s for several years. Despite difficulties making appointments, rude behavior of some his front office staff and expensive services, I have always found Dr. Sutherland to be personally pleasant and professional.
My last visit was on Aug 28, 2015, which unfortunately required me to leave three message (online and voicemail) before finally connecting with Wanda at his answering service, who was very helpful and successfully scheduled a cleaning for me on Aug 27, 2015.
When I arrived on Aug 27^th, there was a woman using the computer at the check-​in desk. I waited for her to greet and check me in, and was really surprised when she did not even look up or acknowledge me. I stood in front of her at the desk — watching her, waiting for a solid minute or two and then left the office, walked to the parking lot and came back in. She was gone, but another man came in and cheerfully greeted me and checked me in. Weird, but ok. This is not the first time I had a bad experience at check-​in, but could not have predicted the shocking lack of professionalism that was to follow.
A dental technician brought me back to start the cleaning, and informed me that my costs would far exceed the amounts quoted to me over the phone by my insurance company. The tech was very irritated and was upset that these issues had not been ironed out before I was sitting «in her chair». I spoke with the administrator about billing and we agreed to costs in order to continue. Following the cleaning, the office said I needed x-​rays and they were free and covered under my insurance. Dr. Sutherland came in and explained that I was going to need additional work, and we discussed the costs and scheduling with the administrator.
I returned the following day to complete the required dental work, and the billing administrator confirmed that she would put it on my CareCredit card (previously set up by them to help me pay for major expenses). She set it up for a no-​interest free charge, provided it was paid off within five years.
I received my first statement from CareCredit on 9÷22÷15 and saw there are more than $ 20 in interest fees for these services. Right away, I called the credit card company who told me that Dr. Sutherland’s office gave them the wrong billing code. They cannot change the code, it has to be resubmitted from the dentist’s office, so I immediately called and left a message for «Angela» at Dr. Sutherland’s office who is evidently the person who needs to make that change.
To date, I have now left SEVEN detailed messages for Angela, attempting to correct this problem. I have left a message for Angela on 9÷22÷15; 9÷23÷15; 9÷24÷15; 9÷28÷15; 9÷29÷15; 10÷1÷15 and 10÷2÷15. Regrettably I have yet to receive a single call back from Dr. Sutherland’s office to resolve the issue, thus have had to refer the matter to the Better Business Bureau for assistance.
I have owned my own business for more than 15 years, and I take customer service and feedback very seriously. It defies any explanation at this point, why I cannot get someone from Dr. Sutherland’s office to assist me in correcting an error that was made in his office. I have wasted hours of time calling, waiting on hold, leaving messages, waiting for promised calls back. I have notified my insurance company of the poor experience I’ve had at this office, and have requested a new service provider. Hopefully the BBB will help me resolve the billing issue and I can move on with a new dentist.

Dentist is good but not great. Customer service awful. I thought I was being taken care of by caring people and turns out they were just all about the money with the constant excuse of «your plan doesn’t cover that» when it did! Got reimbursed after a long battle between my plan and office manager. Did not even hear from the good Dentist.

I went with a friend who was supposed to have dental work done «Same Day»… When she arrived, she was Then told the first visit is just to «show you Around»… Really?!
The receptionist then went on to tell my friend (who stated more than once that she was in excruciating pain), that nearest appointment to even EVALUATE her needs was 14 days later! But ALL of their Tv infomercials Boast «Same Day Service»! What the Hell?!
The Nice lady then gave her a ballpark figure that sounded like she was buying a House, not having dental work done! And I ask. WITHOUT AN EVALUATION HOW CAN U GIVE A BALLPARK FIGURE!!!
She politely told them that she was too attached to her paycheck to GIVE IT TO what appeared to be a bad scam! And I agree! Keep your money, and go where the dentist actually cares if you are in pain!

Best experience ever! Every one was very friendly and knowledgeable.

Denisse J. i just took my 4 year old daughter, to have her regular teeth cleaning Manny took great care of her, he was very patient, and gentil with her! it was a very good experience for her!!! thank you Manny!

TDA, just removed my wisdom tooth with no issues
i had a fantastic experience there.
THANKS TO ALL THE TDA crew, especially manny!

Excellent office. Excellent attitude. Excellent knowledge. Excellent staff.
This was my first time there, but I definitely would recommend this office, and I intend to go ahead with their services.
David Coats

I have been to many different dentists in my life due to moving to different cities and the like, and I have to say that this is definitely the most sketchy. They did refund my money back to me after I kind of threatened to take the law into my hands, but I seriously was in shock when I got a second opinion for a different dentist for my teeth and had a treatment plan that was ¼ the price of what they charge here! The people are nice enough and they do have semi-​decent equipment (not the super advance technology they’d like to promote but pretty decent). I truly believe that Dr. Sutherland would provide good services, but the cost is almost criminal. If you have no problems with money and have an influx and don’t mind spending, then this dentist office is really not so bad. However, if you do care about your finances and are part of the working class, then you might want to find a more fiscally reasonable dentist.

First time here. Great staff, fast and friendly. They have new equipment not like other places. They really know their stuff. First place that actual takes digital pics and go over w/​your teeth =D. Legit!

Can’t even give a star. This place is like all the bad reviews ay. They are just in practice to make as much money as possible.
I was also taken into the accounting office for my review and came to find out even with my insurance for 1 cavity 1 crown and cleaning it would cost me 3000.00 now remember this is after my insurance is charged.
People that worked there were nice like the x-​ray tech but they definitely were schooled on what to say and how to let you know you would have to pay for things. The DR. was very condescending and made me feel like I had not been to a dentist in years when actually I’m very proactive with my teeth care.
DO NOT GO TO THEM!!!

What a horrible place, I wish I could give negative stars for all the time they made me waste! I read the reviews and still gave them a chance, don’t make the same mistake! I first made an appointment to go on October 7^th, the staff has no clue and they don’t even try to help. They made another appointment because it was set up wrong and I was not able to see the doctor. Next appointment scheduled for November 20^th. I took the day off because they did not have any available convenient times, all I want is a simple clean up! I get there and I am informed I cant have a clean up until the dentist sees me, which they did not take into consideration when THEY scheduled my appointment. I received three emails and phone calls to remind me about the appointment yet nobody noticed I had not been seen by the dentist. Frustrated I asked to speak to the office manager. He turned out yo be a complete jack ass that pretty much said I had options to go somewhere else if I was not satisfied with the service, believe me I know! I went home and immediately changed my provider. If your time is important, and you are busy like me, AVOID THIS PLACE!

I hate torrance dental arts! No one ever answers the phone at this office. My daughter had her braces put on in 2013 and 1 yr later they have not yet filed the papers correctly into the insurance company. They have one person processing papers and seems she can’t do it correctly! I have been back and forth with my insurance and the office trying to get the claims filed out properly. After February I will no longer use torrance dental arts. I don’t know who the owner of this place is but seems he’s clueless or just don’t care about the pts.

The only reason they get 1 star is because of their receptionist, he was lovely. Everything else was HORRIBLE!
I arrived on time and waited 30 minutes for my first set of x-​rays. Some guy came in with a digital camera, took pics and proceeded to tell me how bad my teeth are and pointed out what he said was plaque, but it was actually bread. Didn’t have time to floss before heading to my appointment. The actual licensed dentist NEVER examined my teeth before I was told I would have to pay at least $ 1k for a proper cleaning. After another 30 minutes a second set of x-​rays took place, but still no dentist. After 75 minutes I rescheduled and left.
I was planning on going back just for my basic cleaning since they had my x-​rays, but then got a call the day of my appointment that their hygienist wasn’t going to be in.
EPIC FAIL!!!
The worse part is, I heard the young guy pressure selling some older woman next door. Maybe she needed cleaning, I dunno, but I do know she told him she couldn’t afford it and he kept try to wheel and deal her.

good:
The dentist who came to examine my teeth seemed to be knowledgeable and steered away from overdiagnosing minor problems. I felt bad for him that he had to work for such a questionable practice from a business standpoint. I’m fairly sure he was an associate, not the owner.
bad:
The majority of my visit was spent with various staff asides from the dentist. The first thing i noticed when walking in was that they provide a small discount for a Unilocal review. Next, they had me fill out one of those patient info sheets with all of my confidential information including social security number, allergies, medications, etc. The assistant left my sheet out in the open in a room with a few other patients while she took me on a facility tour.
The assistant took digital photos of my oral cavity to forward to the dentist. turns out that the dentist examined me from those pictures and didn’t physically open my mouth to see what was going on in there.
I went there to get my hygiene cleaning (whatever my insurance covers) but they kept pushing a laser cleaning that wasn’t covered by insurance and costed hundreds more. I asked for the usual scaling to remove tartar (i worked at a dental office before) that is standard and customary under all insurance plans. They said that scaling costs extra, and their standard insurance covered hygiene services only involved polishing. For those who don’t know, polishing can be done by anyone and it does not remove any plaque from under the gumline, which is what professional hygiene appointments are for!!. They said scaling required additional payment. They continued to push their laser cleaning, which was a «step above» their already expensive scaling service.
After spending over 2 hours and not getting the service I wanted, I walked out and never turned back. This was the worst dental office I’ve ever been to.

Ask for Elizabeth if you want the most gentle and pain free cleaning of your life. She really took her time and was very considerate. I usually take Motrin in advance to prepare for all of the excessive gum poking but I will not have to do so anymore.
I’ve had a ton of work done over the years at this location with Dr Sutherland and a few others.
I’ve had mixed feelings with some of the pricing but overall the work done was good. I’ve found better and cheaper dentists in other cities but I always end up back here.
I had my top six teeth veneered and he did a great job. He is good about honoring his warranties on his work.

Wow, I’m really surprised to see many negative reviews about this place. I’m sure a lot of them could be fake reviews, since my experience here has been the COMPLETE OPPOSITE. My friends, family, and I come here and we have never had any problems with this facility. I’m a true believer of great customer service and honesty when it comes to my health. I’ve been coming here for years and have never had ANY problems. You can guarantee that!
First of all, the office staff is amazing and they always work around my schedule to get me in when I need to come in. They make sure all my appointments are scheduled in one day so I don’t have to go back and forth for multiple appointments. It’s really nice to know that they care and want to save me time.
It’s a very clean and spacious space with lots of magazines to read in the waiting area. They have a clean bathroom and tv’s in each room so you can watch while your teeth are being worked on. They print out your rx’s (prescription) so when you go to the pharmacy there is no questioning on what the rx says and everything is easy to read.
These three people are so great to work with and I’m really happy with their services:
Anne — Always goes over my treatment plans thoroughly and answers any questions I have with out rushing me out of the office like most other offices do. She is very professional and makes me feel special.
Hanna — Always makes sure I am prepped and ready to go for Dr. Sutherland. She makes getting x-​rays done so smoothly and their up to date technology on viewing your x-​rays makes it a lot easier to understand what is going on with your teeth.
Dr. Sutherland — His hands work like magic! I never feel any pain or discomfort when he is working on my teeth.
I never had a problem with my insurance and my check-​ups. People, if your teeth are already bad and you haven’t visited the dentist in over 5 – 6 years, I’m sure it’s you who have issues, and not them.
I highly recommend this place!