South Bay Lexus

Tim, Tommy, and Sachi hooked us up with a great customer experience. They helped us find the car we were looking for, gave a us a great deal and treated us well through out the whole process. I highly reccomend chatting with one of them if you are looking for a Lexus

I would say that in terms of service that this dealership is mediocre. Chang Chung is a salesperson who promises things that can not be delivered such as telling you that he will save a car without a down payment and then, offering to sell you another car if the car that was saved for you is gone or telling you that he will not run your credit check until the sale is complete. He definitely speaks eloquently and he has elevated the game of a car salesman from Willy Loman. However, at the end of the day, what matters is delivery and the results.
If you are looking for mediocre service and lots of nice euphonious words that make you feel better, please come here. If it is not clear, I was able to get a much better deal with a much more honest individual at another dealership.

I started emailing with the Internet Sales Dept and Mr. Chang Chung. I was looking for a slightly used RX450h, and found one at South bay lexus. Mr Chung told me like it was, and we reached a fair deal on the used rx. He was great to work with, and even rode with my wife and 3 kids in the car during the test drive.
I would use him again, and tell others to use him also.
Easiest car buying experience I have had yet.

I had a wonderful experience purchasing a pre-​owned Lexus vehicle. The staff there is knowledgable and helpful. I have noticed now that they keep me up to date with notifications, like a Lexus community. Thank you for your services!

Franz Burke is the best! We had a lovely experience at South Bay Lexus because of him. If you are going to buy a new car make your appointment with him. We are now the proud owners of a new LexusRX350!
Thank you Franz for your kindness and expertise.

I just turned in my Mercedes C class 2013 and went with similar model at Lexus. Paying $ 10 less a month and the car is 3 years newer!!! Excellent service. No hassle. You don’t have to deal with the young inexperienced sales personnel here. Friendly and knowledgable. Ask for Tim the manager or Franz.

Bought my car last week from chang Chung Internet sales mr Chung did a amazing job straight to the point and hassle free, best car buying experience ever will be going back for more cars and getting them from him, thank you again

Thank You to Internet Manager Mr. Chang Chung.
He’s very kind and awesome sale person that I ‘ve met.
I and my family to appreciate you to help us on buying my new 2016 RX 350. We have a great deal and great starting relationship with South Bay Lexus. I will inform my friend and relative to see you for buying or leasing a Lexus car. See you next time.
Brian N.

I believe in love again, thank you!
I had exceptional service when I went car shopping last week. I was in and out in 2 hours. Chang Chung did an excellent job helping me find the right car! We did all of the application papers online which had a lot to do with the quick service but nevertheless he stayed in contact with me and answered every single question that came to my mind no matter what time it was. Buying or leasing a car is a big purchase and thanks to Lexus I’m 100% satisfied!

Just leased a new RX350 FSport with Chang’s assistance and found it to be rather easy and low-​key. I configured everything online and then coordinated via email with Chang to eliminate the usual back and forth. I felt taken care of and appreciated test driving multiple vehicles until I found the one I really wanted. I recommend Chang and South Bay Lexus.

Just purchased my first car and the experience was very simple and easy. I was greeted by Sam Ko who was very welcoming and easy going. We spoke about cars and helped me in deciding which car would be best for me and my needs and most importantly within my budget.
Our first encounter was very informative and I decided not to purchase the car but there was good rapport and no bad taste left in my mouth after leaving without buying. I did keep in contact with him and he graciously answered all my questions in a timely manner. Eventually I did return to the dealership and purchased a beautiful car.
The entire process was quick and painless and we were able to laugh and joke the entire time. At no time did I feel extreme pressure to make a decision. He also went out of his way to help me with detailing and cleaning the car after it was all said and done.
I highly recommend seeing Sam Ko if you choose to purchase a Lexus if you are anywhere near the South Bay.

Got a good deal for my first lease. Needed to wait few days until they got exact model of rx350 my wife wanted, but everything went smoothly.
They don’t have hidden charges and you get what you pay for. Ashik really did a great job

South Bay Lexus is a dealership of sleazy car salesmen at their finest … and here is why …
My fiancé and I leased a Lexus CT from South Bay Lexus over 2 years ago. It wasn’t a very good deal but it was not a bad deal and we agreed to it. Then on the back end, the salesman told us about a $ 7,500 lease protection package that would cover any incidental damage to the vehicle, excessive wear and tear, mileage overage, and any return fees that accumulated to $ 7,500 or less. We decided to purchase the package because it sounded like a good deal and we payed significantly more monthly for this protection package. We left quite happy thinking we were covered.
Two years goes by and its time to return the vehicle. When we returned the vehicle, we just signed a piece of paper and that was it. A month later, we receive a bill from Lexus for excessive wear and tear in the amount of $ 150 dollars, and a $ 350 return fee, in addition to taxes added on to both items. WHAT??? Are you kidding me???
We couldn’t believe it. So we get in touch with the general manager of South Bay Lexus by the name of Johnny Hong and explain to him the situation and that we were not supposed to be charged these fees because of the protection package we bought. He basically told us that it doesn’t cover the stuff we were charged for and we still needed to pay even though his salesman had told us that these things were all included in the package. Mr. Hong’s defense was that we should have read the fine print in the contract because it doesn’t say those things are covered in the $ 7,500 protection package we purchased. Even though the only reason we purchased the package was because of the understanding that these things were covered, and these terms essentially became just as much a part of the contract as the written words themselves, Mr. Hong refused to hold his end of the bargain and only removed the $ 150 fee for wear and tear but left the $ 350 return fee. He basically told us that filing a lawsuit was our only recourse for that $ 350+ we had to pay. He said that knowing full well that we wouldn’t waste our time for $ 350. It doesn’t get much shadier than that.
Moral of the story:
This dealership will lie to you, misrepresent things to you, falsify information to you, manufacture false incentives, and perform any and all other dishonest acts necessary to make a sale. They are a shady dealership run by shady car salesmen and shady management. As soon as you sign on the dotted line, their customer service goes out the door and they forget that a major part of their revenue is return business. Well they will never get a penny of my business again nor anyone else’s business from our extended family of Lexus drivers. Good job South Bay, you lost a family of customers for life because of your shady business practices.
*** I RECOMMEND THAT YOU STAY AWAY FROM THIS DEALERSHIP AND THEIR SHADY BUSINESS PRACTICES, THEY WILL TELL YOU ANYTHING, TRUE OR FALSE, TO MAKE A SALE, THEN GO BACK ON THEIR WORD WHEN THE TIME COMES *** STAY AWAY

Nice service and sales Doug Sanchez.

Sam Ko was amazing he really made this buying process so easy. We discussed with Sam what our needs and he suggested this car that we are in love. I had many questions to ask since this was my first Lexus and he gladly answered them all. And also he gave great deal that fits in our budget!!! I have to say the customer service was good and also I enjoyed the coffee that they provide Thank you!

Terrible customer service. Came in for our 5000 mile maintenance. Didn’t realize there is a separate service location, 10 sales people all sitting around without a single one caring enough to help or explain the difference.

An absolute pleasure to service my vehicle here. Mark Brownell assisted me and was superb.
He followed up with me thru the entire process. He even texted me to help the communication as I can not always take calls at work. This was my favorite part. He was so attentive and accommodating. Great communication. Car repair was performed as promised, on time and super clean when I received it. Thank you team South Bay Lexus. See Mark if you need service, I value his ethical guidance and trust his input and care.

Worst decision I’ve ever made in my life. The paint on my brand-​new car that I paid for in full over $ 45,000 is already scratching off to the bare metal with my fingernails.
I’ve complained many times. Spoke to the manager at the dealership. They said they would take care of it. But they never have.
Now I’m going to go through my insurance to replace the trunk lid that’s starting to rust because of the defective paint job.
The car is less then 5 months old.
And here’s a tip for you don’t use their service center. you get some weirdo within seconds of you pulling up trying to sell you some anti-​scratch windshield repellent for like $ 80. something you don’t need.
It just feels so sleazy there.
This rating used to be a 5 star. Only because they offered me a free tank of gas. And before I discovered the paint on my 2016 Lexus ES Hybrid is defective.
And another thing, just to be clear you only get one complimentary oil change at this Lexus dealership. They say 2 when u buy the car. Lol.
Don’t believe all the good reviews either they’re probably all paid for with free gas.

I came into the Lexus dealership shopping around for a new car when I was assisted by Bobby Taylor. I was interested in trading in my old Lexus for something newer and just needed a little time to myself to look around and find something that sparked my interest. Bobby asked me if I needed help and I told him that I was just looking around he didn’t pressure me but told me to ask him if I needed anything or had any questions about a certain model and that he could assist me. He politely told me to take my time and that he’d check back with me. Which I really appreciate it!
Sometimes the sales guys can be a little bit too aggressive and pushy, not only is it intimidating but makes me want to leave the lot and ruins my shopping experience. This was not the case in this situation! Mr. Taylor had to be very in tune with my actions because as I started to look around to find him… he was right there! Near by and ready to answer my all my questions.
He was very patient and didn’t make me feel silly for not knowing certain things about cars. He had also already looked up the information from our prior conversation about the car that I was trading in, he had a trade-​in value amount ready for me, which I found was fantastic. Yes, you can look up this information before you come in but this was my first time and I didn’t know any better and he was happy to assist me.
I really appreciate his thoroughness and how polite he was. I like the RX that I test drove and will be back to test drive the 2016 model that’s coming out soon. Bobby says that it’s fully equipped and a lot more sportier which I love. I am very much looking forward to seeing how it rides before my next trade in.
Keep up the good work Bobby Taylor ! I’m looking forward to receiving your email with the new information on the 2016 RX’s I’ll be seeing you soon…
Be well ;)

I leased a 2015 Lexus CT200 from the Jerry the Fleet Manager last weekend and it was the smoothest car leasing/​buying experience I’ve ever had in my life and this is the 7^th car I got in my lifetime. You just don’t expect such smoothness and ease when getting a new car but with Jerry, it was moving from one step to the next and was really fun. He’s a real cool guy, very relaxed, and upfront and honest with you to the end. Going through the process with each of his colleagues Franz in Sales who helped me with the test drive, John the Manager that I met through the process, and James the Manager /​in Finance who helped me with signing all the documents made it all easy and provided a great experience.
In addition the CT200, I was checking out some different cars like the Toyota Prius and Honda Accord Hybrid and the CT200 was the first car I test drove. It was a change in size because I went from driving a Mercedes E350 for 6 years to driving the CT200 but the CT200 felt solid and grounded not to mention fun to drive. The Prius felt like a spaceship, a large bubble, and didn’t feel grounded so it wasn’t comfortable to drive. The Accord did not have good lumbar support and the service and honesty was not there when working with the dealer so it got knocked off my list pretty quickly.
I love driving my new CT200 and have already received some smiles from other CT200 drivers ;). Whether it’s for the CT200 or other Lexus models, I would highly recommend that you go see Jerry at South Bay Lexus to buy or lease your next car. Thanks Jerry!