Sephora

Torrance, Estados Unidos

2.2

Abierto ahora

20 opiniones

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Contacto

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Teléfono:
+1 310-371-6577
Dirección:
JCPenney - Del Amo Ctr 21840 S Hawthorne Blvd, Torrance, CA, 90503
Torrance
Paradas y estaciones de transporte público cercanas:
2.4 km344
2.4 km8
4.1 km232
Categorías:
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Información del negocio

Tarjetas de crédito
Sí
Parking
Área privada
Aparcamiento para bicicletas
No
Sólo con cita
No

Hoy

Hoy 10:00 – 21:00
Abierto ahora
Horario local (Torrance) 15:58 jueves, 28 de noviembre de 2024

Horario de apertura

lunes 10:00 – 21:00
martes 10:00 – 21:00
miércoles 10:00 – 21:00
jueves 10:00 – 21:00
viernes 10:00 – 22:00
sábado 10:00 – 21:00
domingo 11:00 – 19:00

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Inmediaciones

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20 opiniones sobre Sephora

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Tu valoración: 1
El Segundo, CA
This location is dirty unorganized and never stocked. The staff has no customer service skills. Every time I come in or my birthday «gift» they never seem to have it. For all the money That everyone spends here they should be able to make it up to their customers! I’m done with Sephora! Kiss my ass!
Tu valoración: 1
Los Angeles, CA
I came in here to buy a moisturizer and I did not get greeted, they’re were two girls on the floor. They did not take the time to acknowledge. Bad service
Tu valoración: 1
Wilmington, CA
OMG TERRIBLE customer service! This is literally the worst Sephora I have ever been to! I would give it no stars if I could. I came here to buy the Tarte palette which they had and was in tact but no one was around to help me & when I went to pay someone came down from loss prevention & looked like she was about to harass me. The woman from lost prevention stared me down & looked like she was going to tackle me. I was carrying a ton of bags and not sure if she assumed I was going to steal something but what a horrible makeup experience! Where are the managers of this place? Who runs this place? They need whole new staffing big time cause business is definitely failing for this Sephora. And what’s up with the people they hire with no makeup skills what so ever. Never coming here again! I did buy my Tarte makeup and left! Horrible!
Tu valoración: 1
Hawthorne, CA
Customer service is horrible here. Employees dont know what they are doing. I was looking for a certain item that the girl working there said they dont have. But when i was checking out i found the item near the checkout line that this girl had no idea about. I also asked her for instructions on how to use another product and she told me to read on the box. i did end up finding the tiny instructions on the box but she was rude! One more thing they overcharged me for power peel; the price written was $ 16 but they charged $ 18 i was already home when i checked my receipt.
Tu valoración: 1
Monterey, CA
I don’t think anyone here knows what CUSTOMER SERVICE is.
I came in to buy the Naked Basics palette, and wasn’t greeted by a single person. I actually didn’t think there was anyone working besides the cashier, bc the other girls working there were playing with makeup and talking, and looked like customers.
After looking around and realizing that these «customers» were actually employees, I asked if they had the Naked Basics palette in stock. One girl just glared at me, and the other one said «nope» and continued her conversation.
No «I can check in the back» or «we’re waiting for the new shipment» or even a «sorry, we’re out», just a dirty look and a «nope» from probably two of the most useless employees I’ve ever had the displeasure of meeting.
Tu valoración: 2
Wilmington, CA
The worst Sephora in my area. I came in looking to be color matched to a Nars foundation and concealer. No one greeted me, approached me, or offered to help me. I wandered around for 10 – 15 min and nothing. I finally asked an employee for help. The gal was actually really nice and helpful but it’s really bad CS to not greet/​acknowledge customers or offer help.
Tu valoración: 1
Torrance, Los Angeles, CA
Don’t come here. Service — what service? I asked for a specific brand and was pointed to where it was. Then the product I needed was not on display so I had to get help AGAIN to get it. Not to mention there were about six people on the floor not helping others. When I went to the register, I had to ask for my birthday gift and was told the VIB Rouge gift was discontinued. This is VERY typical experience of this JCP Sephora. My third visit and my last. Would have left zero stars if it would have let me.
Tu valoración: 1
Long Beach, CA
Worst customer service ever. If you’re coming to this location looking for help or to get color matched for a foundation I suggest going else where. I asked an employee to help me find a foundation in my shade and 1. She didn’t seem happy to help me 2. She matched me in the incorrect color, I ended up looking like an orange grease ball.
Also, as I was getting ready to pay for my items I literately stood at the register for about 5 – 10 mins and not one girl came to check me out. I had to go search for someone. All in all it was a horrible experience.
Tu valoración: 2
Gardena, CA
I never liked this Sephora. The employees never do anything. They just stand around talking to each other. One employee was putting something on another employee’s face. They never ask if customers need help or anything. I don’t know why I bother to come here. The Manhattan and Cerritos store have way better customer service than this place.
Tu valoración: 5
San Pedro, CA
I came in there today looking for a moisturizer and a young girl named angela helped me she was so nice and helpful. She gave me some free samples and explain to me how to use the moisturizer i was buying best customer service. Thank you angela
Tu valoración: 2
Gardena, CA
I went in knowing exactly what I wanted and I found the male manager with long dyed hair to be incredibly rude. He literally looked like a Siamese cat from lady & the tramp, the way he threw his chin up in the air and treated me like I wasn’t worth his time. The only reason I followed thru with my purchase is because the regular sephora store didn’t have the shade I needed of kat Von d’s liquid lipstick.
Tu valoración: 1
Torrance, CA
I love going to Sephora but this location can be such a hassle. Durning my last visit I was looking for something in particular. There was a sales associate next to me. And she didn’t bother to ask me if I needed help. I literally was squatting down pulling out product to see if I could find what I was looking for. After about 20 mins of being frustrated. I got up and looked for someone to help me. When I asked if they had that product in stock the girl just said «No» and walked away. I myself got on my phone and looked up another location. I know customer service can get hard. But I would have liked just a little bit of help. Guess now a days it’s best to shop online.
Tu valoración: 4
Torrance, Los Angeles, CA
When Monique works there I get fabulous service. She is so friendly & so easy to talk too! She makes me feel very comfortable, love her!!! I love Sephora, it is my go-​to. However I went in today to return an item the staff there was not good at all. I had my two year old with me & not one person greeted me, smiled, or asked if I needed help. When I went to get a powder I asked the lady at the counter if it would match my skin & she coldly responded, «I am not sure, you’ll have to put it on.» She didn’t look at the box or offer to help or have someone help me. plus I was there around 11am on a Monday. not busy yet I was not helped. Call for Monique, she’s the girl you want
Tu valoración: 2
Harbor City, CA
I LOVE Sephora, and it sucks that we do not yet have a full sized one in Del Amo mall because the next closest one is in Manhattan Beach– which isn’t far, but when you wanna do a quick trip, it can be a pain. Whenever I shop here, I always feel like I’m bothering the staff or like they’re talking down to me. Also, if you’re a Beauty Insider, ViB or VIB Rouge shopping here– beware! Twice now have I shopped there and did not receive the points for my purchases, nor did my account reflect that I bought anything at all. When this Sephora first opened up I adored coming here, but now I think I’ll have to do the trek to Manhattan, or my other two favorite Sephoras in Cerritos and Downtown Disney.
Tu valoración: 5
San Pedro, CA
The staff is wonderful, even though sometimes they are under staff and cannot help everyone at once which is understandable they are great. They are so helpful. If you need help finding the right shade of foundation or the right brush, best color of blush or best brand to how to fill in your brows or finishing powder they are there giving amazing tips.
They are just lovely.
Tu valoración: 1
Long Beach, CA
I came to this sephora earlier this week. Workers were rude. Didn’t even help me. How do you go from me asking which brush I should use, to just pointing and grabbing which one and then just leaving?! So I left. There’s a possibility I’ll buy here again, but we’ll see. Maybe its just this location or the workers working at that time. But whatever it is I hope it doesn’t happen again when I decide to give this location a second Chance. One star for now wish I could give 0 stars though.
Tu valoración: 5
Los Angeles, CA
Alright. I will be the first to admit that I don’t know a lot about makeup. After awkwardly stumbling through the foundations at Target for a few years, I decided to invest in some quality foundation with the help of a professional. This location was the most convenient for me.
I didn’t even have to ask for help! A girl named Brittney immediately offered her services and she was wonderful! She answered my questions, helped me try on different colors, gave advice, etc.
The line to check out was long because of the busy Sunday, but the girls at the counter were cheerful. It was my birthday recently, so they gave me a cute «birthday sampler» provided by Make-​Up Forever.
Things bought:
Foundation by Make-​Up Forever
Lash Curler by Sheisido
Lipstick and mascara by Make-​Up Forever
Also, Brittany added a sample of a lighter foundation color for my «winter skin.»
Tu valoración: 1
Whittier, CA
It was my first time shopping at this Sephora location and my experience was terrible!
They acknowledge you in such a way that it makes you feel as if you are a burden to them. On top of that the staff is so unorganized when it comes to interviews! Overall, terrible customer service! So disappointed.
Tu valoración: 5
Los Angeles, CA
I had a good experience at this location. The manager was knowledgeable about all of her lines and I was able to order items that were not in stock through the store.
Some of the clerks don’t know/don’t care about what you might want but having one person there that cares changes alot.
Tu valoración: 1
Torrance, CA
I can honestly say that I’ve NEVER had a good experience here. All of the workers here are horribly trained and lazy. Every time I come here, all of the employees are standing around talking amongst themselves, not giving a care in the world about actual paying customers in the store.
I have never had a bad experience at any other Sephora location. It sucks that this locatioh is the nearest one to me… But I’d rather drive farther to a different location where employees are attentive to their customers than to deal with these «so called workers» who don’t even know the simple basics to customer service.
I don’t know why I keep giving this store a chance, but after my last visit a couple of days ago, I know I won’t be returning here again.
It’s such a shame that such an iconic name like Sephora is employing these types of people who I know don’t live up to the usual Sephora standards.