Quest Diagnostics

Ok given that you probably don’t want to visit this establishment, but that you HAVE to for labwork, it’s not the worst medical establishment I’ve been to. Located off Skypark in Torrance, it’s in a nondescript medical building on the 3^rd floor. When you enter off the elevators, be prepared for people sitting around the lobby area as there is not enough room in their actual waiting area. At least this was the case on a Saturday. Not sure how weekdays are in terms of crowds.
You walk in and there is a computer portal to enter your name and information and you are given a number to be called up. The lady at the front desk, Marissa, was very nice and estimated a wait-​time of 30 – 45 mins. As we were there with our children, we decided to go run an errand and come back. We were number 72 and they were on 52 when we left. When we got back 30 mins later they were on number 59! So we decided to take the kids to a nearby park and I asked the front desk lady for her number so I could check in remotely and she was happy to oblige. I was so happy we left because it took about another hour for them to be ready and I could not imagine staying there with a 3 and 1 year old. During that time I called the lab twice and both times the front desk lady Marissa picked up and kindly gave me the current wait times. When there were only 3 people ahead of us she advised us to come back.
As for the actual appointment, the lab technician was kind and quick. She was good at handling small children and my 1 year old was not really bothered by the blood draw. Everything was pretty automated so they did not need any additional information after I gave them my lab write up and my insurance card.
I would suggest that if you can make an appointment in advance to do so — although I’m guessing that with their long crowds you might still have to wait. But it’s better than doing a walk in. If you have to do a walk-​in like us, then I would suggest getting a number, getting a rough estimate of the wait time and then heading out to run some errands. The lab is very close to PCH and Hawthorne and there are a lot of shopping centers nearby like a sprouts, whole foods, CVS etc… to run some weekend errands while you wait for your turn.

Hated it. Aside from the clinic being clean and sanitary, the employees were thoughtless and disinterested in being hospitable and friendly. The woman that drew my blood, explained what was going to happen in a condescending tone and look appalled when i brought my urine sample to her room, after she specifically told me not to leave it in the bathroom but to go back to her room and give her the sample directly. I would not go back here. Terrible

Since Quest is in the same building as Labcorp, I was freaking out thinking I was being sent to Labcorp again. I had an extremely horrible experience there so I was honestly anticipating about the same. To my surprise, although there is no human being at the desk and it is computer check in, I was greeted within seconds after signing in by a smiling face. Crystal was my phlebotomist. She was extremely sweet and gentle. Being in the medical field myself, I have high expectations when dealing with medical personnel. She exceeded all expectations. Very personable & talked to me the entire time she drew my blood so I didn’t even realize when she stuck me. A very awesome experience & a wonderful patient advocate she was!

I am fluent in English. I called to schedule an appointment but after listening to a lengthy pre-​recorded message, I was given the option to «reschedule» or «cancel.» I did not wish to reschedule or cancel an appointment because I did not have an appointment to reschedule or cancel. I was repeatedly asked to enter an eight-​digit number which I did not have as I did not have a scheduled appointment. It certainly would be nice to have a human to intercept these pre-​recorded calls. I will not subject myself to this laboratory.

Time is important to most of us, so be prepared to wait. I arrived at 12:15 for a simple blood draw, wasn’t seen until 12:55. To me this is unacceptable!