PCH Smiles Dentistry and Orthodontics

I had a really bad experience here, i usually give a couple of chances, but I am not sure i will try again.
I had an appointment with Dr Jefferson at 3pm, the review is mostly on how the place has been run.
after the routine X rays i waited 20 min for the hygienist to show up. she checked my gums and then another 20 min, it was 4.06 when i finally met Dr Jefferson, he looked at me for 5 min and he left. after other 15 min with nobody showing up i walked to the front desk and told them that I had to leave.
They called the manager who did not apologize for the inconvenience. like everything was normal.
she re-​schedule for Saturday morning to complete the cleaning.
when I arrived they asked me for 50 $ deductible even if my insurance clearly showed i had NO deductible so they agreed on not billing me at the time, but in case later.
during the in depth cleaning the hygienist was very competent but I was expecting also the polishing and fluoride treatment. to me it was a partial cleaning and it was not even worth the deductible.
I am looking for a different dentist for my next cleaning.
Marco

I’m hesitant to write such a positive review because I selfishly don’t want to have to wait on appointments; once you find this Dentist and make the switch on your insurance, I’m sure; I’ll regret this writing this review. But none the less; they are great
On the initial visit, check-​in was quick via tablet, X-​Rays went quickly and the wait to see Dr Jefferson was just as quick.
2^nd Visit for prep work and install of a new post and crown went wonderfully, I was totally relaxed and at ease
Dr Walter Jefferson is phenomenal with the speed of his work and numbing process.
The rest of the hygienists and technicians do a great job with being focused on their work and really take the time to make the patient happy.
Little tough getting through via email but they do answer phone calls.
PRICING: No up-​sell on the upgrades; which is HUGE and one of the biggest scams in the industry from my experience with 4 other dentists in the past 10 years. No hatchet person coming in to up-​sell on the services after given the options, just an HONEST doctor explaining the pro’s/con’s either direction. If you like, you can watch TV while your waiting on the numbness to kick in and sunglasses are provided so you get the beach vibe of course. Best Dental office I’ve been to.

Everyone is this office has made the transition great! I use to love the dentist as a child, but as an adult I changed insurance, my dentist retired, and we will just say I had some horrible experiences. Being terrified of the dentist was holding me back from making an appt. My cousin, (Also terrified) referred me to PCH Smiles. Broke a tooth and was forced to go. Best decision! Dr Kim is great, thorough, friendly and kind. The whole office was friendly, helpful, thoughtful, and caring. 5 stars!

They took me in for a last minute appointment for my mother on New Year’s eve. Nice front office people. I really like Dr. Byron (last name?). He was very patient with my mom. Great experience!

A great first experience, including a no-​cavity result and the least uncomfortable teeth cleaning I’ve ever had!
I love sugar. Always have, always will. Unfortunately, that has led to many repeat visits to dentists over the years for fillings and crowns. I’m a bit of a dentist expert at this point. After I had a terrible and painful experience at my last dentist, I was a bit nervous about selecting a new one. Fortunately my fellow Unilocalers led me to PCH Smiles with their positive and through reviews.
My initial experience here was very positive. Every member of the staff was friendly and accommodating. I also noticed that all of the staff, from the front desk group to the hygienists to the dentists, were young. And they all seemed to be in jeans and sneakers. While this did give me pause at first, I quickly realized that these guys really know what they’re doing.
After taking a full set of x-​rays, the dentist greeted me and took a look. He answered my questions, looked at my teeth, and let me know that he didn’t see any concerns at the moment. I explained that I had been getting fluoride treatment at each cleaning for years and using a fluoride toothpaste. Instead of just doing what all the other dentists had done, he recommended an alternative treatment that actually cost less. Cool.
The next step was my cleaning. I informed the hygienist that my teeth were tight together and it can be a challenge when flossing. He assured me that he’d be gentle. We started with an ultrasonic tooth scaler, which mostly replaces the need for the implement I like to call «the scraping tool of pain.» It vibrates at an ultrasonic speed and uses water to remove plaque. For the über tight spaces he did have to break out the other implement but he used it sparingly. When it came to flossing, I was amazed how much care he took to ensure it was a pleasant experience. He went slowly and it didn’t hurt at all! If you’ve ever had a hygienist thrust floss between your teeth like she was in a sprint, you know how big of a deal it is to find someone who’s careful. :-)
Thanks to my individual delta dental insurance (only $ 100 for a full year), a full set of x-​rays and cleaning only cost me $ 30! Great service, friendly staff, and the right dental treatment. Triple threat indeed. On a side note, because I’m so squeamish whenever a dental drill is brought out, I asked if they offered nitrous for major procedures like crowns. They confirmed that they do, and for that I am grateful — — because I just consumed a bag of gummy bears.

very pleasant experience! I was very happy with the service. Dr. Jefferson was down to earth and cool as hell. this is going to be my dentist from now on!

I’d recommend everyone to come see Dr. Jefferson he is the best!!! The staff is really friendly and he has the best technology around to get things done.

One of the best dentists offices I have ever been to! From the front office receptionists, the x-​ray technician, Dr. Johnson and the hygienist; everyone in this office is wonderful. One of the best cleanings I have ever had. Highly recommend!

So happy with my teeth! Would highly recommend Paul Sauget to anyone! He has taken great care of u teeth since day one and has always been knowledgable to my questions. Such a friendly person!

I finally got dental insurance and I was so excited to get my teeth cleaned yay! I was lucky that this office takes my insurance because I really wanted to see Dr Byron Kim because my girlfriend goes to him and her teeth are amazing.
The facilities looked very high tech. It was the biggest dental office I’ve ever been to. The assistant who took my X-​rays was very friendly and did a good job when I’ve usually been very uncomfortable with X-​rays in the past. I ended up having a cavity (sad face) but Dr. Kim said he would do it that day because I drove from so far away so that was really nice of him. He numbed me and he was so gentle I didn’t feel anything!!! I actually fell asleep while he was working on me and I had no pain or anything afterward. Overall I just had a really good experience. In the past my dentists have been old guys w shaky hands and nothing to talk about but here it was actually really fun talking to the doctor and his assistants and not to mention they use all the top quality stuff. I can’t wait for my 6 month checkup!!!

This dental office is fantastic! The staff is friendly and the doctors here are extremely knowledgeable. What I admire most is Dr. Jefferson takes the time to explain every option available to you. What separates him from other dentists, Dr. Jefferson provides you with a variety of different treatment options which best suits your needs. In my past experience, dentists I’ve dealt with only want your money. The present you with the best option for their wallet and not the best option for the patient. This is the best dental office in the area by far

I have not been to an orthodontist in years! This place was great! It’s a huge office and looks clean. All their equipment seems so fancy and new. I was most impressed by the X-​ray machine. The technician was very sweet and informative during the procedure. I briefly felt like I was going to space, then was surprised to see the full mouth X-​ray was completed in less than a minute. So Cool! Technology has come so far. After being seated and waiting for the doctor, I expected to reach for a magazine or something to pass the time. Instead, the assistant gave me a remote control, to watch TV (nice!), it a small but great touch. I only just started to watch American Pickers (a great show), before the doc came to see me.
I have Dr. Sauget, but he let me call him, Paul (I like that). Paul has great bedside manner. I am a nurse; and I can tell you, the average person gets freaked out when you are talking and looking down at them while they’re laying there. Paul spoke to me at eye level, had a strong handshake and was very friendly, but still professional. Instead of talking at me and telling me what to do, Paul and I had a conversation. I came in to fix the gap in my teeth. Paul discussed the options with me to do so and also brought up another treatment that would benefit me. He educated me about my bite and jaw positioning. He informed me about grinding and potential pain spots that may occur because of it. Glad he knows his trade because those were the exact spots that were Killing me! I was going to wait to see the dentist about it, but I’m glad I could have those problems remedied by his treatment too. It’s refreshing to see a medical office that’s not like a merchant and buyer, but actually a doctor and patient.
The woman handling the bill, Joyce (receptionist?), was also very helpful. The office required a down payment that I thought I could not do at the time, but she talked them into postponing the down payment until Monday! So Awesome! I ended up finding the right card to do the payment, but was still grateful for the effort Joyce put into helping me out. Right after the billing, my molds were to be placed. Now I got a big mouth and small lips so it’s no surprise that the assistant, Maria, had trouble with my molding (I have a problem staying still). So I messed up and bit a couple of molds while they were coming out. (A few retries needed, sorry!) Still, she stayed calm and patient while guiding me through the process. I’m pretty sure the regular Joe Schmoe, would have gave up on me or had someone else do it, but Maria is great. You can’t teach effort and Maria did not give up on me.
All was said and done in about an hour. The staff is great with timing the care. It felt seamless and not like the normal chore of going to see the doctor. Needless to say, I was pretty impressed.

Dr. Walter is rude and unprofessional. Will not go back. My daughter had one small cavity the last time and we chose to have it filled at my dentist. Apparently this must offended him. This is the worst dentist we ever been to.

I haven’t been to the dentist in a while and was looking into changing facilities after a botched root canal from my previous dentist. Found this place on Unilocal and saw the high reviews so I decided to give it at try. This is by far the best dental office I’ve been to. The place is super clean and high tech. Each dental chair has a TV with cable so you can relax and watch something while getting your work done. Dr. Kim is awesome and assures that his work is perfect before he lets you leave. I had a to have a crown placed on one tooth and after it was made he didn’t like the way it was sitting on the tooth so he actually had another one made on the spot. Overall you wont regret going to this place.

Love this dentist. Everyone is friendly, equipment is all new, and everything is clean. Dr. Jefferson is a pleasure to talk to, and very honest about the care. Prices are very reasonable.

I’ve always been a coward when it comes to the dentist, even for a routine cleaning. I now can say the opposite after having to get a root canal and a crown (I was thinking noooooooooooo! The pain!!!).
No pain whatsoever with my root canal procedure! Dr. Nyugen was awesome and fast. My crown procedure (with Dr. Kim and the assistant), same thing: pain-​free and fast! Best of all I had my crown placed on the same day, with their 2 hour crow process! Awesome, don’t have to wait two weeks with a temporary crown like other places!
After this process PCH Smiles is my go to dental office! I won’t be a wimp/​coward about dental visits anymore!

Worst place ever to go. They only want to do what’s easiest for them in the sense of treating you. The drs are not very personable. One of the dentists there who treated me told me that if all patients were like me he would never of become a dentist. Because you know that’s what every terrified customer wants to hear. At first they told me that I could do a payment plan for their services then demanded full payment up front before anything was even done. The receptionist there are needless to say the worst. they make up excuses for questions you have for them and then try to back pedal saying that you need to come in. This place is a money trap. DO NOT GO HERE WORST EXPERIENCE OF MY LIFE!

Went to this place for the first time. I saw Dr. Byron Kim who has been with PCH Smiles for the past few months. Because he is relatively new, it was easy to make an appointment for the following week.
The place itself is clean and looks new. PCH Smiles has been open for about 2.5 years and has TVs in all exam rooms which you would find in most new dental offices nowawadays. Sandra was the dental assistant who was kind and professional. Roman is the dental hygeniest who does the cleaning (Tues-​Friday only) and did a great job. There wasn’t much pain with the cleaning (which I hate), so that was a definite plus. Dr. Kim was very patient but did not seem to spend as much time with the physical examination of the teeth as other dentists I have been to. They were aware of my issues with pain from other dentists in terms of dental cleanings/​procedure. So they made sure to ask me how I was doing as the procedures went along.
Overall, everyone was very nice and explained everything in detail. They also answered all of my inane questions. Although I hate going to the dentist, they made it a good experience. Would go back.

Had my first visit. The whole appointment took an hour and a half — x-​rays, cleaning and exam. They said they were short staffed.
Everything is paperless which I like — they don’t even have a clipboard to sign in — you sign on on an iPad.
One thing that I liked was they had a TV attached to the dental chair with your own remote. Made the waiting much more tolerable.
Dr. Jefferson is very friendly, down to earth and honest. They were upfront about what my insurance did and didn’t cover.
The office is clean and organized.
The only negative thing I can say is the lady who did my cleaning was chewing gum. She’s wearing a mask, but I just thought it was unprofessional. But she was really nice.
I was overall very happy with my visit.

**This establishment rectified the previous situation I mentioned below. Thank You!**
This office is clean, modern and expensive, even with dental insurance. Everyone at the office was very accommodating to my needs. Unfortunately the $ 1,000 PLUS dollars worth of work I had done last year (filling which then turned into a root canal & crown and an onlay on a different tooth) is all being redone this year at a different dental office.