Kinecta Federal Credit Union

Been banking for only a short time, but this is the only Kinecta in the area that will give me AMAZING service no questions asked. They have a great staff and they are very understanding!

Most people think credit unions are good just like I did but NOPE! The fees are ridiculous and they are no different than the larger banks that «F» you out of as much money as they can. They allowed my card to be swiped 5 different times without funds being available. In total I used $ 96. There’s a $ 30 per swipe fee. $ 30 X 5 is $ 150 in fees. And they said they do it out of courtesy for their customers. Charging a customer 150% interest isn’t doing anyone a favor. I’m really horrified how the American law allows banks to continuously rob the people! I closed my account and stuck with chase at least I’m not blinded sided with them.

David Fuller I highly recommend. Refinance two cars, very helpful, Loan interest could not be beat! Staff was very professional, all helping each other which makes the process even quicker.
Teller lines can be long at times but when you get there my transaction are quick and smooth.

I opened two accounts here last month, and have been making both cash and check deposits thru ATM, not knowing they put a hold on 3 checks that were under $ 250 each, a hold for 7 – 10 days! Crazy! Then did not pay my automatic payment, saying insufficient funds and then charged me $ 29, for overdraft fees so not only did they not pay my electronic payment then charged me for overdraft fee! Ridiculous! With checks that should posted in 3 – 5 days! I have never had a bank put such a long hold on small checks like, only on large amounts. I am very disappointed I really thought changing to Kinecta was a wise choice, but now all I keep thinking is what have I done. They still would not release my checks nor take off the overdrafts fees when they know dam well the funds should of been available. Jean was no help and tried to act like she was doing me a favor, not! Kinecta should of took responsibility and took off the fees. None of my ATM receipts had a holding date for those checks like they said they did, get it together Kinecta your are losing credibility.

This branch is easy to find, with plenty of good close parking. Once you get inside, you will find ample tellers and short lines (if any). The staff if knowledgeable and friendly. This has got to be the best place to bank in the South Bay!

Update 8÷1÷2013 Now they decline purchase to United Airlines. I am told United is putting thru a purchase for $ 0. I tried online and over the phone with United to make this purchase. FAIL Kinecta!
Update 10÷1÷2012 — Kinecta decided, without notification to deactivate my son’s bank card. He was out of state on vacation when they did. They did this on a Saturday, right before they closed and he was left stranded with no money for food or lodging, and no customer service.
And not surprisingly, there doesn’t seem to be a written policy. Your card can be
deactivated at anytime for any reason, and if on the weekend, there’s no customer
service to help you. No warning. The person I talked to on the phone said if you travel too far from your house, like a different county, and try and make a purchase, there’s a chance your card will be declined. You need to notify Kinecta when you travel, not only to a different state, but just «far away» from your house. That could be a different city or a different county. You never know.
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I have an ongoing problem with online banking since Nov 2011. Kinecta can’t solve it. I’m am told all kinds of ridiculous reasons, one of which is they didn’t support the «newest browers». Really? Once again, after following their instructions, I am locked out of my account. This happens 90% of the time I try and log on. This is not a password error.
I have had my card de-​activated because they thougth there was suspicious activity on my account. It would have been nice to be informed of this before I stood in line to purchase with my card and see CRAD FRAUD flashing on the register terminal. That was really a pleasant experience. The only thing that kept me from getting arrested was I had a driver’s license and a 2^nd form of government pic ID available.
There’s more but its too exhausting to count up the way this credit union fails.

This is a shared branch close to my job so it’s very convenient. The lines can get long but they always have enough tellers helping people. They also have a nice team of people to open new accounts or get a car loan.
This location is very big. They have decent hours for a bank and have dedicated parking spaces as well as a easy to access atm. You’d be surprised how much sense that makes because Usc Credit Union locks their atms when they close.
As long as I’m banking with credit unions this branch is a top choice on my list.

Dear Kinecta FCU,
Too bad the Hawthorne Blvd (Torrance) and Artesia Blvd (Gardena) offices closed. PCH is fine, but too far for me. Now I go to the Crossroads branch.
CROSSROADS, YOU SUCK. I will go back to BofA.
Member Services and Tellers… my dog has more positive energy. Your customer service skills are about equivalent to a rock. Member services also provided the incorrect info.
Suggestion to Kinecta, provide training and expectations from which your employees are measured. Or maybe the branch manager at this office needs to help the employees here. Not the first time I walk in and the environment is bad bad bad.
As I walked out, my experience there made me feel like you felt like you were doing me a favor by having my accounts there. Bye bye. No longer. Don’t need this negativeness and grumpy people in my life.
GOOD LUCK! Hope you can get better!

This is the only bank I have used since i got my first pay check. I have a hard time imagining myself using a different bank. Here’s why:
Customer service is top notch. The tellers are super mega effective and the friendiness is very high. That makes my usual visit to a bank quick and hassel free.
The security is quite good. I called through a relay service (I’m Deaf) to ask the bank to cancel a transaction that a large plane company screwed up. The bank do not feel comfortable using the relay service, for the fear of the operator not keeping its oath of confidielity like a doctor and its patient. I became a bit uncomfotable when the kinecta customer service brought that up. I never thought about an operator would have the ability to abuse its position until kinecta’s receptionist said something about a possible breech of security! So I went to my usual bank to resolve the problem with my account. Score another for thinking up of every possible security!
If only the bank is spread out nationally instead of just regionally…