Kay May Kwok, MD

I LOVE Dr Kwok! She was so caring and amazing during my whole pregnancy. I was lucky and basically had a unicorn pregnancy (no morning sickness, no complications) but my delivery was a little different. It was great knowing that she was being informed every step of the way, with my nurses telling me every time they were calling my doc. What was even better was that she was there personally to deliver! I honestly didn’t really expect that, but it was such a relief to have my own doctor there. I know wait times can be long for appointments, but every time she was out for a delivery, I wanted to think that one day it might be me that she put her schedule on hold for. What was also great to me was that she was very upfront about not allowing her patients to go past 41 weeks. At my 40 week appointment, I had made no progress and my induction was scheduled. I know that there are lots of women out there very determined to go through childbirth with as little intervention as possible. If that’s you, then you might want to find a differ bet Doctor. For me? My goal was to leave the hospital at the same time as my baby, so Dr Kwok’s plan for induction was totally fine with me. Thanks for helping to bring my awesome little guy into the world!

Dr. Kwok is, hands down, the most exceptional OB I could have hoped for in what has unexpectedly become a complicated, difficult pregnancy. Referred by another doctor, I was hopeful to simply secure a competent OB as I was transferring mid-​pregnancy due to insurance changes. She’s far exceeded expectations.
Dr. Kwok is a skilled professional, with a broad yet deep range of knowledge on issues that can affect a pregnancy. For example, I have ICP — an uncommon liver issue caused by pregnancy that can result in stillbirth. I’d heard nightmares of most OB’s having no idea how to handle this medical condition but, very luckily, Dr. Kwok does. Beyond that, she’s been working with a perintologist on my case (a great sign of humility) to make sure I am closely watched an cared for.
What’s been refreshing and encouraging though this very difficult time is Dr. Kwok herself. I’m a strong woman but this has pushed me to my most vulnerable state and Dr. Kwok has made me feel safe, cared for, and in the right hands — not just with her but even in the hospital staff I’ve become friendly with due to frequent visits.
I cannot recommend Dr. Kwok highly enough. To say I’m grateful for her as my doctor would be the understatement of the year. She truly cares and is highly skilled — the ultimate combo.

Dr. Kwok has a nice personality when I first met her, although I always felt very rushed with her. However, as a health care provider, I realized she was clinically weaker and felt like I was more a source of revenue for her with my great insurance plan. I have NEVER written a bad review before on Unilocal,but given your health is important she made me feel very vulnerable for the following reasons:
1) When I went in for my first well women exam, she charged me for a visit without even physically touching me (true story).
2) My insurance initially didn’t cover the appointment so I paid out of pocket, but when I found out on my own 6 months later, they did pay, I called the front office to ask for a refund. They said they had no documentation that I personally paid and I had to forward them my own credit card receipt. So basically the office pocketed $ 150 of my money had it not been for my own discovery. Very unprofessional. Didn’t get a refund until 11 months after the original appointment.
3) I went in for 1 episode of irregular bleeding and she didn’t even do a pregnancy test on me. I know because I realized I didn’t give a urine sample that day.
4) Despite the last big faux pas, I really wanted to make sure nothing was wrong since I had some pressing medical issues coming up. Dr. Kwok said we could watch and wait or do a biopsy. We scheduled the biopsy for 6 weeks later, at which point my periods had normalized again and I was unsure if I should do the biopsy. I expressed my concerns to her but I think cause in her mind she was ready to do it, I felt pressured into it since it was all set up when I showed up, even though my ultrasound was normal. It was incredibly painful and later when I talked to other ob-​gyns, they said I should have watched and waited. Instead I received a $ 600 bill and feel like Dr. Kwok did the procedure to generate revenue.
5) Finally, when I went in for my next annual. It was also incredibly rushed and I forgot to tell her about a lesion I had noticed, but I also believe she should have seen it on the exam. Which tells me she is not fundamentally thorough. She chit chatted more than anything else during the 5 – 10 min appointment.
Once she missed this and after talking to her about it. I realized our relationship was over. She’s too had many strikes and I had lost her trust. She has cost me over $ 1000 for my only complaint of one irregular period in a young 30 year old patient. Perhaps she’s a better obstetrician then gynecologist. But I saw someone else’s review with similar statements and just wanted to share.
P. S. Just went to get copy of my records as I look for a new doctor. To be released to another office is no fee, but to be released to the patient there’s a $ 35 fee because it’s «policy». There shouldn’t be a difference. This office is trying to squeeze every dollar out of you while it can.

I was about 3 months pregnant when I saw dr. Park. She was quite busy and was running late. At first, she seemed nice.
During the Ultrasound, I was hoping to hear the good news. Then she broke the news by saying: «unfortunately you had a miscarriage. We need to do the D&C. When are you available to do it?». I was so shocked to hear that news. I was expected her to explain things more and be more sympathy since that was my first pregnancy. But she didn’t seem to care. Maybe she’d seen this so many times?
I started to ask her questions like «how did you determine that I had a miscarriage? I wasn’t bleeding or anything.» Then she explained a little more and kept on asking when do Iwant to do the procedure. I was still shock and needed time to think about the procedure. She didn’t bother to explain to me what was the D&C procedure. All she care was how soon I will be available to do the procedure.
I told her I needed to check my schedule and would call her to setup the appointment. About a couple weeks later, I had the D&C done by her. Before the procedure, she ordered a bunch of lab works. Even the nurse (at Torrance Memorial) who drew my blood admitted that Dr. Kwok is the only doctor who orders way too many unnecessary labs.
After the procedure, I received bills from the hospital. With the ppo insurance, I had to pay almost $ 3000 out of pocket. $ 500 alone is for the lab.
Then 2 months later, I emailed the office to ask them if I should try prescription prenatal vit this time instead OTC vits. No answers from them.
It’s time for me to find another OBGYN. If you’re looking for a compassionate OBGYN, who will explain things to you then Dr. Kwok is not the one for you. She has bad bedside manner.

This is long over due! Dr Kwok was my OBGYN over 7 years ago. She was simply AMAZING!!! At that time, she worked out of Lakewood, ca. As my first pregnancy progressed, she took special care in knowing I was a type one diabetic and would see me at every appointment. When my water broke at 28 ½ weeks, I ended up at Long Beach Memorial for 3 ½ weeks before I finally delivered my little baby boy (born at 32 weeks). Not only did she come and see me once every few days, but she would also sit with me for a few hours once a week. She has the best bedside manners and answered every question question with such knowledge that only a true professional of her field would know. She is awesome, wonderful and amazing! And she even held and calmed me while I got my epidural when I was dilated at a 6! She is just a great doctor!!!

Had gone to Dr. Kwok for the past 4 years because my Doctor retired and his office referred me to her. For basic GYN issues she might be okay as she is very compassionate. However… my issues are not simple and as they became more complicated my husband I were NOT impressed with her professionalism or bedside manner. In the period of about 3 months she performed several extremely painful uterine biopsies without sedation or anything for pain she failed to provide me anywhere to sit for a while after the procedure. She didnt explain anything about the biopsy until i asked. Her response… Well have you had a baby?” What??? Shouldn’t you know that? No… if you read my chart you should not have to ask! What a stupid question! When biopsy results came back abnormal I got a phone call telling me to come and pick up a lab slip to have blood drawn. Having never been through this I expected more explanation as to why I needed blood work but office staff couldn’t tell me anything and Dr. Was not available when I picked up lab slip. When I had blood drawn I asked phlebotomy tech what test was ordered. That’s how I found out Dr. Kwok was looking for CANCER MARKERS! So… With that news I waited for results on pins and needles of course. When I called to get lab results and was told I had to come in the office and doctor would go over them with me. This was a Thursday and she couldn’t get me in until the following week. This left me fretting over another weekend fearing the worst of course. At the appointment she confirmed I did in fact have elevated cancer markers and she needed to refer me to a Gynocologist/​Oncologist. No explanation of what the lab results actually meant. Were they very high or low or somewhere in between? After hearing this my husband and I were stunned… shocked…numb. Imagine our thoughts when we exited the exam room and hear her ‘perky’ voice saying…“So…are we good?” What? .Are we good??? Gee you just referred me to a cancer specialist! Really???
Thankfully she did refer me to an amazing doctor. In the first 2 minutes of meeting him he told us that with my lab results he HIGHLY doubted I had any cancer to worry about. I opted to have surgery found out post op that the issues I had been dealing for the past 10 years were from years of Endometriosis which I knew I had but Dr. Kwok never connected the ‘dots’ to think my current issues could be related. In fact she never addressed the Endometriosis as anything signigicant. Post surgery my surgeon told me I had Extreme Stage 4 Endometriosis… tons of adhesions which basically had my female parts, intestines, bladder all matted together. I was also told I had been put on too high of a dosage of medication for my situation. 3 weeks after surgery I felt like a new person! Thank God I found a doctor who actually had GYN knowledge!
Never, never, never would I refer to Dr. Kwok. Oh… and yes. Front office is rude and they do talk about you when you leave! Small minds!!!

I like dr Kwok but somehow every time I visit, I have a billing problem. I have to call accounting dept to solve billing problem that takes for a while to be taken care of. Always need to leave a voice message and wait for their return call. I have to call both my insurance company and this accounting office which is really annoying. I don’t know why I receive incorrect billing. Is it only me???

Dr. Kwok is a very professional, and welcoming doctor. I highly recommend her to anyone. As this is my first pregnancy visit, she made the whole experience very comfortable! I’m glad that I have found my new obgyn!

I have been married for over 20 years. I miscarried our first child earlier in our relationship, 17 years later God blessed me and my husband with another pregnancy I just picked Dr. Kwok because of her location and she accepted new patients. I was 6weeks pregnant and after me and my husband left the office we knew she would be my doctor! Her bedside manner is WONDERFUL!!! Her personality is gracious! I was 39 years old my husband was 45 this was our first child!!! Every appointment was so great!!! I had my daughter Carris on January 17, 2011! Best pregnancy best delivery she was so charismatic excited for me and my husband Thomas! I highly recommend Dr. Kwok she is apart of my family!!!

I read the Unilocal reviews on Dr. Kwok and went for a consultation to determine if she was one I wanted as my ob/​gyn in the South Bay. The past reviewers were right on– Dr. Kwok is very personable, intelligent, and willing to listen to concerns and answer any questions that you may have. Her nurse was very professional and efficient, as was her front staff.

I switched dr’s last year after being with my ob for 15 years. I just felt like he didn’t listen and had no empathy at all. After many miscarriages I finally left! Dr kwok was reccomended to me by my family dr. I love her ! She listened to me and had feelings ! Wow! I ended up losing the baby but she was there for me :) she came to the er and took care of me and did my surgery. I am so grateful to Dr. Kwok. She told me that her and I are going to have a baby. With the help of my husband of course :)

Dr. Kwok is the best … i have no words to describe how great she is. Shes so caring and loving. I wouldent change to another gynecologist for any reason.

Dr. Kwok is amazing! I went for my first appointment and she made an uncomfortable situation feel completely fine. She is very friendly and helpful to where you can tell she loves her job.

BEST OB ever! I can’t say enough great things about her! After 2 miscarriages with a previous doctor it was time for a change. I am glad I found her! She is lovely, kind, funny, amazing and very professional. She made me feel at ease especially after what I have been through in the past. She delivered my 2^nd child and I have NO regrets. You will love her as much we did.

I cannot say enough wonderful things about Dr. Kwok. After relocating here, I spent 6 years trying to find a gynecologist who made me feel like I would receive the best care. I have also been a patient of Dr. Naomi Suriel and Dr. Kay Elledge, and while both physicians are good clinicians, their bedside manner is nothing in comparison to Dr. Kwok’s. Dr. Kwok has the most genuine, calming, caring demeanor. From the moment she walks in, you feel completely at ease.
Her procedures are explained both in advance and in real time so you know exactly what to expect. She is gentle, sweet, and brilliantly smart. She knows her stuff, and will take her time answering your questions and making sure she covers all the bases! She manages to do this while keeping her office running on time — I have never waited more than 10 minutes to see her, and never been in the room waiting for more than 5. Her office is clean, modern, and full of pictures of happy patients, babies, growing families, etc. — you may have to hit the snooze on your biological clock!
If any issue requires visiting a lab or imaging center, both are located in very close proximity to the Skypark offices. She is quick to call with results, her appointment reminders are timely and by mail — no phone calls until you’re ready to schedule. I have PPO insurance through Blue Cross Anthem and have never had any billing issues and my yearly visit has always been covered with no extra charges.
Every appointment concludes with an awesome hug — no really, it’s a great hug! I was referred to her by my GP — his wife also sees her — and I feel like I have found an absolute treasure. I hope she never leaves the area, because she is the best there is. I would recommend her to anyone — except maybe guys, as that might prove unnecessary!

Dr kwok is an undoubtedly amazing physician. She is such a find and I highly recommend her. I was very scared to find a new obgyn after relocating as I have had unpleasant experiences before. I can promise if you come here you will have a pain free and pleasant experience. It is really because dr kwok is a genuine, intelligent, kind, compassionate and caring physician. It just shines through her! I felt so relaxed and at ease. I get very uneasy in this sensitive setting as i assume all women do (maybe?), but I felt compelled to write this reviews or this bright young woman because she deserves it. I won’t be going anywhere else. She is well read and knows her field. I feel confident in her medical judgement and acumen. i am overjoyed she actually cares ;). That is so hard to find in a physician!!! Thank you so much dr kwok!!!

Dr. Kwok is so kind and lovely! I’ve enjoyed every visit I’ve had at her office. First, her staff is kind, and warm. They continue to check with me if any of my information has changed each visit. Now that I’ve been going a few months, they recognize me and are helpful when I call in with questions. Dr. Kwok herself is THE BEST. I appreciate her energy and positive attitude. I leave each appointment with a warm hug after she has answered all my (and my husband’s) questions.
The facilities are nice, and the rooms are clean — and filled with happy patients’ pictures. Dr. Kwok answers all my questions and I am confident that the baby is healthy when in her care. Also, I had to go in for an emergency check up and her office staff was able to get me in the same day to see her. Longest wait time has been 30 minutes, on a busy week day morning. I highly recommend Dr. Kwok. She also uses Magella in Torrance for the genetic testing services. No problems with my insurance (PPO) or bills/​paperwork.

I had a similar experience. Dr. Kwok herself was very nice and had a good bedside manner. However, when I started spotting during my pregnancy, she/​her staff sent me to the ER, which was an awful experience. Then I followed up with Dr. Kwok the next morning who wanted to repeat every test they did in the ER and again a few days later because she didn’t trust their findings. Then why did you send me there? Furthermore, billing was a nightmare! They sent me to the wrong lab that my insurance didn’t cover and asked me to continue to use that lab since I went there once already (3 more times). They didn’t return my calls when I called for results, everyone blamed someone else for everything and no one took responsibility. Plus, I heard her staff talking about other patients in front of everyone in the waiting room. Does that mean they are talking about me too?

Dr. Kwok is an amazing doctor. It is rare to wait long, and the staff is generally friendly. But, it is really Dr. Kwok who makes for such an amazing experience. She really talks to you and cares about what you are going through. She took amazing care of me when I was expecting my first child. I can’t wait to do it with her again!

Dr. Kwok was nice but her billing was atrocious! I went in for a routine checkup for women’s wellness, which is fully covered under my insurance. During my meeting with Dr. Kwok, I asked whether I would be charged for the procedure before EVERY medical procedure she was able to take. She told me no and that all services at this visit would be covered under my insurance, as all these procedures have been covered under Obama’s Women and the Affordable Care Act. After my visit, I kept getting bills for various lab tests I would need to pay from my own pocket from their office, even 7 months after the visit! What is more ridiculous is that they billed me TWICE for ONE office visit. One is covered by my insurance as regular checkup visit, and the other one I had to pay out of my pocket because I «must have asked some questions during the visit that is outside of the plan,» according to their staff. This is unbelievably unprofessional!
On the side note, she wrote a different prescription for my birth control pills than what she said she would prescribe me.