J & P Realty

We lived in one of their properties. They are on top of all requests. They worked well with us when we needed to move out early. They gave us back our full deposit when we moved out.

I give two stars because I don’t want to be extremely harsh and I did love where I lived. The reason I am rating so low is the customer service this property management gives. I emailed about my rental deposit and haven’t got an email back (called after a week). I called this past Friday and asked about my deposit and they were very short. I asked if I could pick it up since I wasn’t so far and immediately got shot down and said «no we mail». Before I could even ask for an explanation they hung up. I called justin recently and the gentleman who answered was extremely rude and unprofessional. I simply asked why we couldn’t pick up checks and he said I don’t know call back Monday, practically yelling at me. I asked him why he was yelling at me and he got even more frustrated. Very unprofessional and sad. I would hate for my company to be represented like this.

We recently rented a 3 bedroom home from them, but the experience has been one we wish we hadn’t had. To add to the way we were treated badly by office staff, the house we rented was filthy and in ill repair. When we asked about the possibility of further cleaning before we moved in, they basically looked at us like were from another planet. They didn’t give us all the keys, gave us the wrong information about several important matters (such as garbage), and have switched policies about pets, causing an undue amount of distress for our kids (we were told no pets allowed, but EVERYONE else renting here has one).
This has been the worst property management/​realty company I’ve worked with. The office staff has a seriously negative attitude. They explained next-​to-​nothing and if you ask questions about what you’re signing, they treat you like you’re mentally handicapped. Don’t expect them to be nice or informative.

I started renting from J & P from September 2014. The management office and the maintenance guys are excellent! They all are very nice. When I had electronic problem and I know the office is close at the time, I e-​mailed the office and I wasn’t expecting to get response. Then, they replied me right away. They are really helpful management. Thank you so much!

Worst Landlords of all time.
It is official. After a year here I’m not moving because of location or cost, I’m moving because I can’t stand them.
Hilarious!!! This has been edited by j&p. They left 9 year old carpet in our house refusing to rip it out even if we pitched in to get it replaced. Oh the joy of stupidity. They’re rude, in-​genuine and the amount of illegal lease action they performed was sickening. I was removed from the lease without my signature. Go j&p, thanks for giving me a great laugh.

From the five years of tenancy, I’ve never had a single problem with the people at J & P Realty. Obviously there were some maintenance issues during those years but they were always taken care of promptly. I also love that they are not those huge management companies who could not care less about little old me, I’ve always felt that they sincerely cared about whatever I had to say. I honestly have no idea why there are those negative reviews about them… my experience was not at all like their’s… which leads me to think that maybe THEY were the problem, not J & P. I mean, if you pay your rent on time and don’t cause problems, why would management have a problem with you?

I’ve rented from J&P for several years. The staff has been very easy to work with from filling out the application to taking care of any repair need that has came up. Recently I recommended a friend to J&P and he had a very positive experience with them as well.

I hired J & P Realty several years ago to take care of my property while I was out of the country. When I returned I was happy to find that that my property looked better than when I left. Also, my tenants were happy with their experience with Jack, Sandra and Ashley. I highly recommend them if you are looking for a quality property manager in the South Bay.

Had to go through these folks (Sandra and Ashley) to look into and fill out app for apt in torrance. Literally, the only responses you’ll get from them are «uh huh’s»…
typical conversation…
— J&P…
— Hello, im inquiring about this apt and need more info pls!
— uh huh…
— is it ready for move in?
— uh huh
— lease is 6 months as listed on westside rentals?
— no. it’s a year.
— then will it be corrected in the site?
— uh huh
couple days later…
— Hello, following up w/​application and $ 30 I paid for processing. it’s been a couple days later, and havent heard anything.
— uh huh.
— is everything good to go?
— uh huh. but owner is reviewing another app. we’ll let you know.
another couple days later.
— any further word in app? it’s been nearly a week. and i’m still seeing the site say 6 months lease.
— uh huh. no, its a year
— ok, is my app good to go?
— yes, when can you move in?
— i’m tied up this wknd, so can I stop by the ofc Monday?
— uh huh. but we will continue showing the place to others.
and so on… ridiculous. needless to say, I told them i was no longer interested because of their lack of professionalism, and the response…
UH HUH!!!