Frank B Parker, DDS

DO NOT go to this factory of dentistry! They misled (lied?) about what insurance would cover – twice.
Note: I was only a patient here for under four years and every other time I went there, something went awry.
A few years ago, when I received a temporary crown (prior to the permanent crown) there was a problem with it so I had to have it (the temporary) replaced and they did so with this amateurish, unsightly temp in a horrific orange color. When I finally got the permanent crown (after having to go to a second location for color matching), admittedly, the crown was a very good match to my other teeth; however, it did not at all match the teeth whitening I had done there at the same time. So I asked for a refund on the whitening, which they provided (albeit a bit reluctantly).
Another time I went just to have some of their work checked (a week after they worked on a tooth), something that should take 2 minutes. I left work early for my appointment and waited and waited, saw other people come and go and after I made a case of it, I was finally seen. For about TWO minutes. I was there for a good 45 minutes to an hour for this.
Another time I was there so long waiting to be called for my appointment that I actually left.
I was told a couple of years ago that a procedure (don’t recall what procedure) would cost me nothing out of pocket but lo-​and-​behold, in the end, after I had the work done, that was not true (found out only when I got the bill). I wound up having my insurance company liaison type person call them to discuss this and I was given a discount on the bill.
The last straw is I went there to have a back crown replaced. They had kept saying I needed it done, but since I didn’t see the urgency (and assumed it would be a hefty out-​of-​pocket expense) I kept putting it off. Finally I asked how much this would cost me out-​of-​pocket and Lori (no longer there) said it would cost me nothing because the crown I had was over a certain number of years old (I had obtained it elsewhere long ago). Boy was I excited! Since it was not going to cost me anything (so I thought) I decided to finally have the work done. Even that day when I left I was reassured that it would cost me nothing out-​of-​pocket.
So here we are today. I just got off the phone with Jackie, who has replaced Lori. After at least 3 – 4 weeks of no resolution, she told me that she had spoken with Lori, who told her she never said I would have no out-​of-​pocket expense. Which of course means it’s Lori (no longer there)‘s word against mine. Which means I’m out $ 309. Which means I’m pissed and never going back there. Another tidbit was Jackie said she had looked over my account and had seen that I had been given a lot of discounts in the past (which I guess was why they weren’t going to budge on this charge). I said that any «discounts» I had received were because of their shoddy work or because what they’d told me vs. what I’d been charged out-​of-​pocket were too very different animals.
All I want to know now is: why the hell did I remain a patient of this dentistry mill for so long?

I was asked to resend my previous statement, so I have, but I won’t change the stars…

My dentist is one hell of a dentist. I have been going to him for 20 years and he sure knows how to fix teeth. He puts a smile on your face like no other dentist. 5 stars to my dentist!
Rosalie Vella

Great friendly staff and dentist. Very thorough and informative. Very clean. I now have a new dentist office!

I was a patient with some root canal and crowning work needed to be done. After having a crown for about 9 months, it cracked! Either lousy quality or bad workmanship. They replaced it for me since it was under a year. Within less than a month, the crown fell off! What is going on here?! Not going to come here anymore. The quality for the price is not even worth it.

An Amazing Team … Every one is warm .Many of us do not enjoying going to the dentist and if you do-it’s good when you can go to a place where the trained and highly skilled experts are able to help you relax, creating an environment that helps them to do their job exceptionally well. The entire team at Frank B. Parker should be in a state of the arts building with the remarkable work that they do. The wait time to be seen is minimum and the service is excellent! The receptionist is pleasant.

I have had a lot of bad dentist in the past! Actually most of them were terrible! I always hated going because I always have to have work done! Since going to doctor Parker he has made me feel welcomed! He makes the visit as fast and fun as it can be whilst being drilled! I’m terrified of needles and he always makes sure the topical has been on for a little while and the after injecting always rubs the gum where you were just injected! He also is very patient when it comes to how many times I need to swallow because I have to quite frequently because I have a horrible gag relax! His staff is also super friendly! My tooth was in a lot of pain and Laurie one of the front desk receptionist gave me her personnel number and told me if it got worse she would see if they could do emergency work! They want to help at any cost! I’ve had Dr. Yoo work on me as well and she is super sweet! Both doctors are very funny and have some interesting stories! I haven’t had a problem at all! I totally recommend coming to them! It’ll make you have a little less stress having a great dentist!!!

My dentist is Dr. Dunlap and I love her! She is very gentle and also has great funny stories while she works!
The office staff is very friendly and understanding when it comes time to work out your payment schedule!!!

I can’t believe this guy’s still in business. he’s scandaless. priority number one for dr. parker is money even pocket change plus lint number two is the bickering staff when they think you can’t hear, the girls are completely stressed out because dr. parker is always looking over their shoulders at the charts trying to find any unturned sheckles. then comes the loose term patent care. when he puts a crown on and it breaks the next day its your fault. then comes the time he’ll put a new crown on that’s three shades off and tell you how great it looks or when he removes a gold crown in preparation to do one of his botched root canals and you can’t have it because it’s considered «medical waste». he charged both my insurance polices and hits me up for more $$$$$$ money! my co pay of course. when his work doesn’t fit properly his favorite line is «well its your unique bite». I’ve had his work redone and haven’t heard it’s my unique bite since. P. S. and don’t think you’ll ever get your records transferred to another dentist that’s not happening. just be thankful that your dental insurance doesn’t cover brain surgery because he’d do anything for money. I wouldn’t trust him to put air in my tires do yourself a favor and avoid the stress.

Dr. Parker is the best dentist ever. Prior to going to his office I was one of those people that hated the dentist and would avoid going at all cost. My mother heard great things about him and decided to give him a try. She thought he was amazing. With some hesitation I decided il give him a try as well. Best decision I’ve ever made. He is so patient with people who are fearful of the dentist. He always ask you about yourself and really cares about you as a patient. He is all for making you as comfortable as possible. I have never felt more comfortable not only with a dentist but also the staff as well. The reception is so nice and welcoming as well as the lady who is in charge of HR. I actually enjoy going to the dentist now. Thanks to Dr. Parker this is the first time in my life that not one tooth is hurting and I can enjoy food to its full capacity now. Thank you to Dr. Parker and his staff I love you guys !!

Doctor Parker and his staff are great! Very helpful and caring. I found them when I was having some dental issues. I called and could tell that this was a dental office that treats its patients with true care and respect. Recommend Frank B Parker’s office highly !

Dr. Yoo is so sweet. Dr. Parker is funny. I am glad I am finally at a place that I feel comfortable going to. The assistants are great they try and make you feel at ease. I have not had any problems with the office staff. They work late a couple of nights a week that’s cool.

I’ve been coming here with my kids for 4 or so years. I find the overall experience to be good. I have insurance and haven’t had any issues with the office staff even when at times my insurance didn’t pay in a timely manner (referring to another reviewer’s issues). The office staff is efficient and the office is clean. There are several dentists, so if you don’t make a specific request, you may have more than one provider for routine care, which is easily addressed.

The staff has been changed and it is now a truly great experience at this office. Highly recommend it!

I absolutely love Dr. Parker. I generally use to fear the dentist but now its a pleasure. Dr. Parker and his staff are friendly and make you feel very comfortable. I had another review here i dont know what happened to it but this was the best experience i have ever had at the dentist. Dr. Parker also has all the cool gadgets which is great.

Dr. Parker assisted my mom to get her upper dentures created and add teeth to her lower dentures. He could have said that she needs new dentures overall but he really paid attention to the problems and did what was necessary. This saved my mom some money and still get what she needed done. Very helpful.

Dr Parker is very nice. Christie and her staff were very polite and personable. Even squeezed me in after indicating I was in pain. Would come back again.

Frank Parker was wonderful in dealing with my situation, explaining my options clearly to me and eventually dealing with my abscess with a root canal and a new crown. The office staff, Laurie and Christie, were very understanding to the urgency of my dental problems and my financial status (no insurance), making it so that I didn’t have to break the bank to deal with my tooth. Though I dread going to dentists, my experience at Dr. Parker’s office was smooth and easy, and I intend on going again when I need to.

I was a patient of Dr Parker (and, more recently, his associate, Dr Dunlap) for ten years. I found both to be good, but Dr Dunlap is especially gentle and personable.
The office staff, however, is their downfall. The Office Manager, Christie, is wound tighter than Rahm Emanuel at a Tea Party rally, and is completely unable to maintain her composure when dealing with the public. In fairness, dealing with insurance companies must be hugely frustrating. Christie, however, is unable to separate her frustrations with how overwhelmed she is from her feelings toward their customers. She’s an absolute terror to deal with, and when she starts losing it there’s no calming her.
If you’re a cash customer, I recommend both dentists. But if you have dental insurance, find yourself an office with a more professional «front office» staff.
As for me, I can’t go back as long as Christie is there. The relationship has become so toxic, as the result of issues resolving insurance claims and Christie’s unconcealed disdain for me, that the thought of returning is out of the question.

I am not a fan of going to the dentist. I actually hate it. I’ve had some horrible experiences before with other dentists and I always find an excuse for not going. I was pleasantly surprised with my experience with Dr. Parker. He is really friendly, his office is modern and his staff is wonderful. After my visit, I scheduled an appointment for my husband to go see Dr. Parker too. He was so happy with Dr. Parker that he recommended him to his sister and her family.