Enterprise Rent-A-Car

Excellent customer service from Carlos. Conveniently co-​located with Martin Chevrolet. If you are a «pick-​up truck» person, this is the rental agency for you.

Reserved a car they did not have it, set me up in my choice of a truck gave me a great deal called in wanted to keep an extra day no problem! I will continue to be a patron.

This location is so convenient to me. In the 5 times I’ve used them, they’ve been quick to help me and get me on my way. Using online reservations, the deals have been great, too.

Nevr Have i rented a car on my own! When i went in DK was the guy who helpd me very nice person but when i returned it they over chargede me and never explained me other things that i payed for. So they got me good! 2 week $ 980 that was tooo much!!!

This is as good as it gets… This location is by far the best… starting from management. They always try to go the extra yard for me. Very pleasant and friendly staff, and because I rent almost one week every five weeks, they try to upgrade me when I ask if available. Will continue to patronize this location. thank you!!!

I appreciate this particular location… I witnessed the crew mow down a crowd of customers leaving all happy and satisfied. Francisco is the MAN!!! He and Big John provided excellent customer service… give them a visit if you want good olé american customer service

This location never disappoints me. I am a regular renter at this location and the cars are exceptional, clean, well maintained and the service is the best! They take care of their customers especially us frequent renters! Special shout out to Kate & Francisco for the recent upgrade — it pays off to be a friendly kind face in a customer service industry. You both were wonderful to work with!

I’ve always used Enterprise for my car rentals.
I’ve been going to the Torrance 90 503 brach for many years but today I was just super impressed with the overall level of service that I had to write a comment.
I Always have the pleasure to have Kate (manager) take care of me. She is always with a great positive attitude and exceeds my rental needs every time.
Today I was also helped by Francisco, who made my rental pick up really smooth.
I was in and out in approx 15 min…
Thanks for always being there when needed.
Roger Dextre.

Great location all others were sold out they were able to get me a car for my recent accident it really helped thank you to Sameer for making this experience a lot easier and faster.

I had a WONDERFUL and PLEASANT experience with this location. Jason Jones helped me tremendously by righting a wrong that happened to me via the Lomita location. Shout out to Jessie Garcia!
If not for his unprofessional, disrespectful behavior I would not have met Jason.
Jason phoned me after the incident and gave me his direct number along with the offer of a car for a day, as a way of saying «sorry for the mishap.»
When I finally called Jason, a couple of weeks after his initial call, I needed a car for longer than a day and he happily obliged. I was comped a car for four days and all I had to pay was the insurance. Jason was more than generous and kind. He even introduced me to Jon F., another rep that will be familiar with me and my situation thereby avoiding another «incident».
If ever you guys and gals need a rental car, go to this location, they are really great and I didn’t have to wait long periods of time just to get my rental.

Ok… like other reviewers, I needed a replacement vehicle while mine was being worked on just 2 doors down. My wait to be helped was less than a minute. After going thru my vehicle options we walked the lot and in less than 15 minutes I am driving in a spotlessly clean Ford F150. I will say I was a bit apprehensive about this particular vehicle, but the staff assured me if the F150 was not to my liking, I could return it and go into a smaller vehicle. Well, 2 days of the F150 and I was ready to downgrade, so I headed back where they had 3 Nissan Frontiers to choose from. The exchange was less than 5 minutes and I had something that could fit in my carport! Return was amazingly quick and effortless. I rent (at airports) about 10 – 15 times a year and I truly wish those were as seamless as this rental process.

Great experience, treated so much better than Hertz. Easy check in and extremely fast. In a car and on the road in 5 minutes. No up sell! Had no economy cars and they didn’t even blink, just upgraded me free and moved on. Turn in was literally parking g and handing them the keys, they then immediately drove me about two miles away to my mechanics shop to my pos of a car which was being repaired. Great price, great service, these guys have it right! Thank you…

In town due to girlfriend being here for work, and wanted a car for weekend. Great people, very helpful, no hassles. I rented once before from Budget and it was terrible, so refreshing to rent from Enterprise and very pleasant staff. Car was clean, easy check in and easy check out. I could not ask for a better overall experience.

had some major work done on my subaru brz across the street and was lucky enough to come here. arrive on a early tuesday morning (705) before they opened so i was planning on waiting in the rain for a bit. (saw some guys walk out and they told me 730 was opening time and when i can enter)
NOPE. to my rescue was a fellow ucla bruin, or so it seemed. he let me in and took me to kate who was awesome. and i was given a car in minutes. i was honestly expecting some kind of sales pitch or something which makes me feel uncomfortable, but nope. unfortunately, i didnt catch the name of the guy that let me in.
this was an ezwin for me though.

This is a suburban car rental facility. Car rental facilities have not been my favorite type of business since service levels are not always up to par, but I’ve had some better luck with Enterprise lately.
I hesitated to give 3 or 4 stars to this place. The reason for the hesitation was that while service was very friendly and good, it was also a little slow, in particular in returning the car. They also do not make it clear what you are supposed to do when returning a car. I drove my car in the lot and waited at the car for a while for them to check me out when I returned the car, but the attendants were all busy with other customers. I finally went inside and asked if I needed to wait there, and they said that I did, so then I got at the end of a line. Overall it might have taken 15 minutes or so to return the car. This is quite a bit longer than you would get at an airport car rental place. I am giving them the benefit of the doubt, though, because this was the Sunday after Christmas, so they were probably quite a bit more busy than is normal.
What I like about the place is that they walk around the car with you when they check you out and make sure that everything with the car checks out OK. The agents are very friendly. I got a very nice car — even though a signed up for an economy car, I actually got what I think was probably a mid-​size car (Honda Civic).
This location is one of the few around that are open longer hours on Saturday and also on Sunday. That’s the main reason I chose this place, as I needed a car just for a Saturday and wanted to return it Sunday morning. Their hours were 9 — 5 on both days.

I cant say enough good things about this enterprise. The cree here is awesome as you can sed by all my reviews. Paul and Randy are are my to go guys. They always take care of me. I have no complaints about them at all. Thank you guys.

Though the service was decent… The car was crap. Seats were terribly stained and the car drove horrible. Will not use this location again!

I really enjoyed my rental experience at this location.
It was one of the best vehicle rental experiences that I have ever had.
They were fast, courteous, and accommodating. Nice folks.
The big truck they gave me was so great that I really did not want to give it back except for the 18 MPG – but it was FUN to drive for the week while my car was getting fixed.
They picked me up at the repair shop and dropped me off there too when I returned the car.

Wow with all the bad reviews this place have gotten over the last couple of months it looks like this enterprise have step up their game. I called this location after the lawndale gave me the run around with the same excuse they give their customers of how other locations are out of vehicles. I called for reservations hours before on Friday and the rep was helpful and understanding. The day I stop by the options of cars was decent and new but more on the high-​end which I did not mind for a day rental for about $ 30 – 35. All two agents that help with the check out where efficient and fast. Heads up best to make reservations for your choice!

Here are the crazy and unprofessional treatment that I received at Enterprise locations all up and down the state of California:
Monterey — They were out of cars so could not swap. They told me I could take the car to a repair shop to get it fixed. Wait, they want ME to take THEIR car to be fixed? Three hours of waiting at the shop the car was still not fixed and not only that the shop was told that Enterprise denied the repair because it was too expensive. WTF? So I drive back to their office and was told that all the local offices were also out of cars. Basically they told me I was on my own. Since I was hundreds of miles from home what could I do?
Torrance — This is the branch I rented the car from. The rep there listened and told me to take it to a repair shop — Firestone. WTF? Is this Groundhog Day? So I’m supposed to go all over town to fix THEIR car? She said ok, she will call the other Enterprise offices and call me back. Never got a call back
Salinas — Had cars but would not let me have a car because I needed to return the car to Torrance instead of back to their branch.
Santa Barbara Airport — Would not let me have a car because they only on one car left.
Enterprise 1 – 800 Roadside Assistance — Helped me call all up and down Hwy 101 looking for a car but they too struck out — none of the branches were willing to swap out the car. They ended the call by basically telling me I’m on my own.
Torrance — After driving hundreds of miles at night with a headlight out, I returned the car to Torrance only to be told by the rep I could not go until talked to the manager. I said why it’s just a headlight that went out. He said, and I quote, «how do we know how the headlight went out» WTF? Now he is insinuating that I broke the headlight? It is just a f’n burned out bulb!
Bottom line, Enterprise is too worry about their bottom line to care about their customer’s safety.
Next time? Not if I can help it.