Bank of America

So disappointed with this bank. I’m travelling abroad and a local atm kept my card. BofA was ABSOLUTELY NO HELP. I was trying to figure out how I can get cash while I’m still travelling in Europe. They kept transferring me around and I kept getting disconnected. As soon as I’m back in the US, I am done with Bank of America transferring my account to another bank!

Poor customer service. Seems like they always have one teller to service 15 customers in line. Last time I waited 20 minutes and finally had to leave.

This is the best BofA ever. After waiting at a different location only to not be helped I came here. Got me in and out within ten minutes, that’s with setting up a new temp card and deactivating my stolen one.
Everyone here is professional and seems to really enjoy helping people.

This bank has the nicest staff ever! They r so helpful even though at times they are super packed

Went for a deposit. I have a ebank account, even though I qualify for a regular accounts dour to the regular deposits. I needed help since was a high amount I didn’t wanted to do online. I spoke with Marilem and she told me that a fee would be charged, I asked if she could waive since I had this situation before on the redondo beach agency and the teller waived. She said she had to ask her manager, this lady Silvia came and I asked her, I explained that my income qualify for regular account and she could waive as courtesy. She refused and was pretty rude. Bad customer service skills specially for a manager, horrible example. How come in anothe agency a teller has the authority to waive a fee for a DEPOSIT and this one no. NEVER GOING BACK.

I have been free-​riding on Unilocal for years and always imagined my first post to be a sparkling review of some under-​appreciated restaurant in a seedy part of town. Unfortunately, I will instead be reviewing the incompetence of Jeffrey at Bank of America Del Amo.
CARELESS WORKER (S):
Our business worked with Jeffrey to deposit a SIX-​figure cashier’s check this morning but arrived back at the office to discover that Jeffrey had only entered THREE of the six digits! That means Jeffrey only delivered 0.1% of the money into my account — 99.9% of it could have just vanished!
ABSENT STAFF/​DIFFICULT TO REACH:
The nightmare continued while I tried to contact someone at the branch. Every single phone call was met with a voice mail greeting or an automated message. Without exaggeration, I failed to reach a live person seven times. Google turned up some false leads, but I did finally find a direct number if any of you out there are searching frantically for it: (310) 793‑1291 Option 4.
UNAPOLOGETIC:
Eventually I spoke with someone. She found and reentered the original cashier’s check in the correct amount. Jeffrey didn’t even come to the phone to say he was sorry.
I have to echo the advice of some of my fellow reviewers: fewer cookies and overzealous greetings — more competent service!

If I could give them 0 stars I would. Worst service ever, false information. I ended up owning $ 2,500 and they closed my account due to the teller giving me false information.

This branch, this company, has listened a bit. Why do the greeters do nothing else but refer me to the tellers? BofA appeared to listen. Greeters they are not anymore. These people are up and coming bankers and are a little more skilled in bank operations than you might think. They got me in and out a few times where I was impressed.
I don’t know if he is the manager or not but the sharp dressing Asian guy behind the counter works his butt off and is always pleasant and always pacing back and forth giving timely approvals to the tellers.
The tellers are professional heck they are all very professional.
Check this out, BofA finally listened on the:‘Why can’t I call my branch?’ Talk about a dark age of Bank of America’s history. You couldn’t directly phone the branch in the past. The last time I was there one of the bankers handed me a card with a phone number. I said“Oh this is a customer service number that will tell me which bank has uncirculated $ 1 bills?” She says:“No that is our direct number. Call us and we’ll tell you if we got them in.”
This place is busy. It is in the middle of Del Amo Mall.

Went for a wire. Tried to call but their phone system was a waste of time and couldn’t get anyone on the phone. Drove here and waited for about 10 minutes in the lobby until one of the personal bankers (who was with another customer) greeted me and asked me if i was helped. The assistant manager came and greeted a lady who came in after me and took her right in (also gave her a hug so I assume they were friends). Im sure she could have done a wire for me first. Finally 20minutes later someone came to help but she wasn’t authorized to do larger wires so i had to wait until a manager approved. She didn’t really talk much to me at all and kept walking in and out of the cubical without a single word. Their service today was very slow (almost 1hr for a wire) and they didn’t really strike me as personable at all. I personally prefer Chase Customer service and they get my wires done much faster.

parking is a problem plus many times long lines… the nature of the banking business. staff is friendly. and welcome you at the teller everytime.

One of the best bofa branch in SoCal. And Mayara and Nadia are always helpful and super friendly

Try to avoid this branch of B of A at all costs– too many workers greeting people/​opening accts/​wandering around and too few tellers! I don’t need someone saying «good morning» to all, I want to conclude my transaction and get out of the bank– hire/​train more tellers please

This bank has the worst auto-​phone system EVER. You cannot get to an actual person.

My fav branch… They are always so fast and friendly. Goldie and Tequilla are awesome!

I go there most of the time when I need to withdrawal, or deposit checks and money. The people who work in the building are pretty nice, helpful, and cooperative.

As a merchant banking client, my biggest concern is getting in and out in good time. I have a business to run, and don’t have time to waste waiting in a 10-​person deep line to get change. These folks understand that loud and clear. Goldie and Tequilla, 2 of the merchant tellers, are absolutely awesome! They move the line quickly, but ensure that everyone feels welcomed, and acknowledged, without sounding robotic like many of the other banks around. On slow days when there’s no line behind me, they don’t mind striking up a little conversation, or just asking how business has been. These 2 ladies make this huge branch feel like a nice small-​town bank. Dean, one of the managers?/bankers?, is always great, offers a friendly welcome whenever he’s greeting people, and does whatever he can to make the experience great.

This is my home B of A, but sad to say, the turnover in personnel is incredible. I’ve tried to establish a relationship with various «vice presidents» but a few months later, they are gone.
Lately, they have also started greeting you when you come inside with overly chipper employees who seem to do nothing but say hello and want you to sign up for various web promos or contests. How about adding a teller or someone who can actually help?
Parking can be a problem, but the trick is to go into the Crate & Barrel lot next door. It’s not any further to walk and it’s right next to the ATMs.

Longest ATM line I’ve ever seen!!! This is an overly-​crowded BofA next to the mall. The only reason I came here was because I was already at the mall and I had some banking to take care of. Never again.

At least they have 3 ATM’s!