Tomball Pet Resort

Awful. Don’t bother. My wife called on Tuesday and scheduled a grooming appointment for Saturday for our three dogs. After getting all three of our dogs to the facility (which takes a big effort… three dogs) we were told that no appointment had actually been put into their system and that they didn’t have time to accommodate us today. Waste. Run by rude teenagers. Beware.

We will never be back. We got a rescue dog after Thanksgiving so had limited options in places to board her for xmas. When we picked her up she was brought out in one of those quick leaches without her collar. She was very excited to see us and got out of that leash in a few seconds. Since they didn’t bring out her stuff with her we had to collar or leach to hold her. This is not a safe situation when there could be other did around. While we were holding her waiting on her leash we noticed a strong urine smell on her. Once we got her in our truck I went back in to ask about the urine smell. The first response I got was something about the rain which made no sense, I said that first doesn’t explain the urine smell. I was then told that she had an accident in her kennel but they’d cleaned it up. They didn’t bother to clean her, just the kennel. This place will never see me again.

I wish I could give less than a star for this place. I had to pick up my cat early because they called and said she was «sick». When I picked her up she smelled completely like urine and couldn’t even move her head. She was perfectly fine and healthy when we brought her there. Flash forward. we had to put her down the next day.
Scarring experience and they even had the nerve to make us pay the full amount for her stay!
No idea what happened here but now my cat is dead. Do not use this place.

I would give this place 0 stars if I could. Took my 6 month old Maltipoo there for a trim and couldn’t even recognize her when I went to pick her up. They chopped off all her fur and when the front desk girl realized we were upset, she THEN told us my puppy had matted fur. Took her home and she kept pawing at her ears. Turns out the groomer had picked her ears so much, both of her ears had severe ear infections! She’s just a puppy! How does anyone pick a puppy’s ear that badly?! We had to go back 3 times before we were able to speak to manager. And when we finally did, the manager said it wasn’t her fault, it’s the groomers. Absolutely horrible place with insensitive employees and pathetic customer service. If you love your pets, don’t take them here!

I used this facility many times from 2008 to 2012 with our prior dog and was very happy with the staff, etc. Boarded my new 6 month old for a week and couldnt beleive the lack of concern the four teenagers at the front desk had when he came out with a constant hoarse cough. I asked where his toys, treats, leash/​collar, and bed were… with no apology and a big sigh, one of the staff went to the back and spent 15 minutes looking for it… in the load were other items that didn’t belong to my dog and all his treats were missing. I got no thank you, come back soon, or report on how he did, Their attitude sucked and now I wish I had required a look at the back instead of accepting their excuse of rotation was in progress. Will never return.

I agree! I was told to come back for a walk through because the dogs were on «rotation». I left there and was horrified by witnessing a man have to carry his dog out because he couldn’t walk! I’m not sure what happened but it wasn’t good.

My parents and I boarded our dogs here over the Christmas holiday (4 dogs total) and all came back with issues. My dog Aspen came back with a very hoarse bark. She has been boarded for longer periods and this has never happened. My other dog Charlie must have had his allergies flare up because he had raw spot in several areas. He is allergic to dust mites and mold soooo you do the math. (I originally thought these raw spots were from the groomer, but they were not. The groomer here actually contacted me to assure the spots weren’t from grooming and I believe her. She was very kind in her response to me and I believe she/​he does a great job) To continue, my parents 2 dogs and carrying cases were both covered in poop when I picked them up. They had poop all over their bodies and even on their faces. When my mom called them to complain about this she was told that one of the dogs had diarrhea and she was getting baths daily because of the mess but they just hadn’t gotten to her yet that day because they had over 200 dogs in boarding. Here’s a thought… don’t accept so many dogs if you can’t properly care for them all! They also said she was given anti nausea meds. My mom never authorized this and she was never called to tell her the dog was sick. Bottom line, I feel this place was neglectful to my dogs due to taking on too many dogs for boarding. They might have the best of intentions, but they are stretched too thin in my opinion. I will never be back!

Completely agree with the one star rating of this place. We went in for a tour and could barely get over the smell let alone the poorly managed teenagers running the place. I would never leave my dog here.

I called the location on Louetta to ask about boarding my dog for 7 days. The receptionist said they could do a luxury suite at $ 40/​night. Since my dog would be there for a week they could do the weekly special rate of $ 20/​night plus a $ 140 fee upfront. The receptionist clearly didn’t realize I knew how to use a calculator because the nightly rate of $ 40 at 7 days = $ 280 and the weekly «special» is also $ 280. Whats the «special» I asked? When pressed to explain this fabulous special, she hung up on me. I called back but it went to voicemail. Great customer service. Really weak math skills. Don’t board your dog here.

Gave this place a try as it is closer than our regular groomer. The first thing I noticed was a dog being taken out for a potty break and the poor thing looked like she hadn’t been outside in quite some time and peed for a long time. Just an observation as an animal lover, and one that would bother me if I were looking into boarding my babies here. The smell as you walk through the door is unpleasant even for a grooming/​boarding establishment. The ladies at the counter weren’t unfriendly, but didn’t really care we were there either. Everyone here seemed indifferent! As for the service received, I was disappointed to see that she hardly trimmed their nails at all. Her excuse was this breed overreacts if she were to cut too much off and she wasn’t going to push it. I’ve never had a groomer tell me anything along those lines in all the years I’ve had this breed. It looks like she didn’t even touch a few of their nails. I believe this to be pure laziness on her part. Be observant and form your own opinion before trusting anyone with your furr-​babies!

I talked to the owner and she said she is going to pay the vet bill.

My husband and I having been taking our dogs to TPR for years now and it was great. I would have given it 10 stars… 6 months ago. Not now. It must have changed management or something. My dogs were known by first name there. We picked them up yesterday and it didn’t look as clean as normal and the worst thing ever is this. We said, «we are here to pick up s and d,» and they were like «ok brb». The lady brought the food and said, «s and d mommy and daddy are here to get you». WRONG DOGS!!! I looked at my husband and was thinking are you serious. The lady just shrugged it off like no big deal. They have caught a bad case of fleas. I’m sure they ate the wrong food since they tried to bring us the wrong dogs and they have bad food allergies so they have to eat special food. They were soo dirty too. I’m going to find another kennel ASAP! I never write reviews, but I think people should be aware of my experience and think twice before booking their babies here.

The worst experience ever with boarding my dog! The staff was hateful, rude and used profanity towards me because I arrived early to pick up my dog after being told it was ok to do so. Will never go back and will advise others to stay away from this place! Management doesn’t care how the employees treat the customers even after you pay over $ 100 dollars for your pet to stay at their facility.