Frosted Bakery

Just ok, but terribly, terribly cute.
First, there seemed to be a chess game or actively paying of bills, in a corner, by a gentleman and a young boy, when I entered. That was the same gentleman that welcomed me upon my entry. However, he never made a move that indicated he was going to assist me with my decisions. STRANGE…
Someone emerged from the back of some sadly displayed cupcakes and sort of stood there. It wasn’t the most welcoming feeling, so I took a quick peek in the dessert case, and chose an old stand-​by: red velvet. Good thing I only made one selection as it was not the greatest. The icing seemed a bit like the cool whip frosting and the cake was a bit instant-​tasting.
While the area is lovely, and I will definitely return with Shirley, I dont know that we’ll stop in again…

$ 18 for six cupcakes that had zero flavor and my kids wouldn’t even touch. I had read bad reviews long ago about this place but decided to try it for myself.
I give it three stars because a friend of mine ordered a birthday cake from here recently and it was great. I guess it just depends on what you order.

I ordered a dozen cupcakes to be delivered to a local address. My credit card was charged at the time of the order. The intended recipient wasn’t home at the time of delivery (the delivery window was all day), so I was told they would deliver the next day with a shorter delivery window. The intended recipient was home the whole time, but the cupcakes were never delivered and I was never contacted.
I called the next week to ask what happened and then to ask for a refund. I was told the manager had to be contacted and I would get a call back. When that never happened, I contacted them again. This time I was told they had done «more than most companies would attempt» and it was «not our problem.» So I paid $ 56 and received nothing. Who knows what happened to the cupcakes I bought? That’s pretty close to stealing in my book.

I walked in with my son. Lady was working on a cake. Looked up but said nothing and didn’t acknowledge us. We picked out the cupcakes we wanted. Still waiting. Waited. Waited. Finally decided to walk out… the lady finally asks as we are headed out the door if she can help us. Not friendly in fact acted like we were bothering her. Cupcakes were dry and didn’t have much flavor. I won’t be back. You gotta have a good product if you are going to be rude. Not worth the wait and I’ll never give them another dime.

Delicious cupcakes!!! Amazing selection!
LOVEEEEE THIS PLACE!
The service is great and by far my favorite cupcakes in the Houston area…
Don’t listen to the haters this place is incredible.

I like the location and the environment but for the price I rather go somewhere else. The cupcakes i received were smaller and cold from other places that I have been.

I ordered a carrot cake for my assistant as a thank you present and it was a huge hit. I’ll definitely be using Frosted in the future for my baked needs.

Yum! I’m usually a cookie girl (& these cookies are pretty good) but these cupcakes are GREAT! The icing isn’t too much and the cake is super moist. Try the tuxedo!

I placed an order of a cake and cookies for my son’s train party and my husband picked it up on ¹⁰⁄₂₄. Unfortunately, I wasn’t the one who picked it up or you would have been made aware of my disappointment immediately. I have called and left several messages, someone did finally call me back and I missed the call. I returned the call but no one ever call me back. Not to mention, no one ever responded to my email outlining all of the disappointment.
I wanted to start by saying the cake was delicious. However, I did specify NO fondant and the top of the cake did have a layer of fondant. Although that was slightly disappointing, the cookies were a complete disappointment and I feel as though I paid for something I didn’t actually get. For the price I paid, I would have thought I would have received a quality looking cookie worthy to place on the cake table. Instead, I received cookies that didn’t look professional in the slightest bit whatsoever. Actually, I think I could have done a better job.
First, I was very specific about the color of blue that I wanted. The cheap blue ribbon that was tied around the cookies is actually the blue that I wanted the cookies to be. The lighter color blue cookie did not go with the color scheme at all. Do they always use the curly ribbon as opposed to satin type ribbon? It looked extremely cheap. The bags the cookies were in were not quality either. The bags seemed like very flimsy sandwich bags, as opposed to the harder plastic bags that cookies normally come in. I was extremely surprised to see that for the price I paid, whoever decorated these cookies used an edible pen instead of any piping of any sort. It looked as though a child decorated the cookies. Literally. The black edible pen smudged and just looked awful. There were smudges on the cookies and smudges on the cheap bags. Some of the cookies looked as though it said Ghoo Ghoo instead of Choo Choo. Most of the train wheels were falling off and were already detached from the cookie. If the wheels weren’t already detached, they were cracking.
It was a huge disappointment. I would have loved to have been able to say that Frosted did an amazing job on the cake and the cookies, however, the cookies didn’t seem like anything Frosted bakery would have produced. Again, my disappointments are listed below and I would suggest changing these things in the future. I can’t imagine anyone would be satisfied with this product.
1. Color was wrong
2. Sandwich sacks very cheap
3. Ribbon very cheap
4. Wheels not even attached to train cookie
5. Smudges all over cookies and bags
No to mention, many of the cookies, I didn’t even use, due to the poor presentation. I feel that people should know what to expect if this is their standard. I wouldn’t want others to waste as much money as I did if this is what they can expect to receive.

My name is Ashley and I got married at ella’s garden on Friday, Oct 31^st. Let me tell you, I am NOT happy with frosted. The cake i ordered was to have fondent pumpkins all over it. When I looked at my cake, NO PUMPKINS. This was extremely important for me to have. The cake i received is not what I ordered. I asked their coordinator what had happened. She said she was told by the bakery I was supposed to drop off pumpkins at the bakery and never did? Are you kidding me? I am not responsible for making the fondent pumpkins, YOU are. I don’t know if frosted suffers from an internal lack of communication but this needs to be made right with a refund. The pumpkin spice was completely dried out and did not taste good like it did at the tasting. The top of the cake was too soft to support the cake topper (which I brought in and was assured it would work PERFECTLY) so the topper fell off and ruined the top of the cake as soon as it was put on. What a disaster! I need a response from the owner ASAP. My job is marketing for small businesses and I am very glad I do not have to represent any companies who fail to do something so simple as to get the design of the cake right.

What a let down. The $ 200+ two tier cake we ordered for our event was poorly assembled & poorly decorated. We hoped the taste would make up for the appearance, but were let down there as well. The cake’s consistency was dry and uneventful. I’ve enjoyed cakes from a box mix that tasted better. Twenty cake pops were ordered to compliment the cake (at $ 2.50/each) The cake pops fell off their sticks and were presented each in what appeared to be a sandwich bag. I wish I knew how to add a picture to my review so you could get a visual of the disappointment Frosted turned out to be.

Delicious cupcakes. They have so many flavors to choose from. They do cakes, cookies, cake balls, cupcakes and custom cakes. It’s really not expensive either. Perfect for a treat after a good date.

So I was having a bad week from school, and really wanted some chocolate chip cookies. I googled cookies on my phone and found Frosted. So I went in, and saw that they only had cupcakes. The place was decorated cute, and I really wanted something to lighten my mood so I was looking at which cupcake I wanted to get cause they had a HUGE variety. I started chatting with the girl at the counter, and she was very nice. I picked out 2 cupcakes for me, one for my husband (shhh, lol) and I told the girl how I had really just wanted chocolate chip cookies. Well she asked which kind I liked, chewy or hard. She said they had some that were a little on the hard side that they weren’t going to put out, but she wanted to give me one for for free. I was happy with that. :) I got in the car and ate it, and it wasn’t hard at all! It was quite chewy, and the cupcake, the cupcake… Oh. My. God. Is it possible to get high from a cupcake? (without baking any herbs into it) Because I think I’ve been in a state of euphoria after eating the «dreamsicle» flavored cupcake, with lightly orange flavored cake, regular frosting, but a layer of real cream in the middle. and not like twinkie cream, but milk cream! Just laying there, waiting to surprise you with happiness. And its not all soaked in either, its a solid layer of cream! How on earth did they do that??? I felt so good from the cupcake, I didn’t even mind being stuck behind construction trucks going 35 in a 45 on a one lane road for 4 miles on the way home. Mmmm… ^_​^ Now time for a nap. I Love Frosted!!!