Yark Chrysler Jeep Dodge Ram

As of 6÷22÷2015, I have received a few emails inquiring if somebody had contacted me, and nothing more. Family members who are either employees or retirees of Chrysler were even embarrassed by how they treat loyal Chrysler family members seeking to stay with the product, and have recommended/​request I now write to Chrysler Corporate offices, which I intend to do, as Yark seems to play a game for a few emails then goes silent, hoping all goes well.
After intentionally buying US cars all my life and wanting to support the local economy where our current product was made, I should explore Subaru, at least they both make a good product and respect their customers (after hearing from several coworkers)

First off. Our salesman, KC, was great. Would recommend him any day. Very professional, not pushy at all.
Then came the finance department. My wife was talking with them at first by herself because I was sick and she was just running out to see what options were wise. The plan that was pushed relentlessly was a maintenance and warranty plan that would added tons of unnecessary costs to the loan. Seemingly it would have added over $ 6,000 to the bill plus interest. It took 3 hours of saying no we just want the price of the car and the lowest rate possible before we walked out with what we thought we were getting when we walked in. Initial rate that was stated was 1.9 and we were promptly told that was crazy and they were not sure where the salesman came up with that, but they wouldn’t pick up the phone to clarify. Then. The dreaded sales words «I called in a favor». don’t give us that b. s… Also, credit score was checked and they went with the lowest of 3 which would have been a huge difference in rates. I would expect that a company looking out for your best interest would go with the best score and the best rate. I had to pull the transunion score on the spot to argue my point. The argument was made that it would be better to go with a 72 month loan with all these extra options to get within what they perceived as our monthly limit when we were really just looking for the lowest possible TCO which meant the lowest interest and shortest term that would fit in our budget.
Just a tip, if you try to prove that the car you are selling is such a POS that it requires a pricey bumper to bumper warranty to last 7 years, maybe we should have been shopping down the street at Honda.
If a customer says this is what I need to be happy, go with it. Being pushy breeds resentment and people want to walk out thinking they made a good choice with the right business partner.
In closing, the salesmen are great, just need to tweak the finance process a bit to have a great experience.

It helps that the car is great. So far? 8500 miles of perfection with my new 2014 Jeep Grand Cherokee SRT. So there’s that.
But I really appreciate a great sales effort. With professional follow thru and honesty and attention to detail it was a very pleasant transaction. Dave Duncan was the guy that helped me. I will use him again.
And then my first service interval came up — at Yark you pull up to a drive thru oil service part of the large service complex. The guys there were more than helpful and within 20 minutes my SRT was up on the rack, oil and fluids done plus tires rotated. When I went to pay the bill I was in for a huge shock…
It seems that at Yark there is no charge whatsoever for your first service.
That made me shake my head in amazement with a smile on my face as a drove away in my perfect Jeep. Yark — seems to be what I was looking for!!!

The service center charged $ 49.99 for a fuse change even after doing an additional $ 350 worth of work. Also played dumb about a coupon that was taken right off of their own website. All in all I’d call that terrible customer service and will likely never return for service. This is also not the first time I’ve felt «taken» and over charged.

I bought a Jeep here and had a really good experience. Greg was the sales rep that helped me out, and he was friendly, was willing to go the extra mile to get me what I wanted, and was able to get me the car at a really good price. Calvin was the finance guy, he did a great job setting me up with financing. He took the time to explain the warranty to me and also went the extra mile to get everything set up to my liking. The only reason I’m not giving this 5 stars is the wait between agreeing to buy the car and actually meeting with the financing guy was about 45 minutes, which I think is to long. I will say it was a busy Saturday, so maybe this is not the usual. I will use them again when I get ready to purchase another Jeep.

When buying pre-​owned in Toledo call Dave Holben, he is hands down one of the best car salesmen we have ever worked with, he gets 5 STARS!
They also have complete inventory online, so it’s easy to shop and find the right deal for you even when you don’t live in the area.
Now for the rest of my experience:
Having just spent 5 hours at the dealership I can tell you, there are areas of improvement.
The Sales manager tried to low ball us on our trade, so much that it hurt, and was quite frankly insulting! I called him out on it, using the knowledge of their inventory I gained from their website to back up my argument. I managed to get within $ 500 of what I wanted. Maybe this is common practice for buying pre-​owned, «part of the game», but know your stuff before you go in there, ’cause they’ll take you for a ride if you’re not careful.
Once we got the deal I wanted… or close to it (I wasn’t going to break his balls over $ 500)
We were taken over to the finance department, where the guy we worked with bent over backwards to get us the best rate possible. He worked for that paycheck, ’cause it took him FOREVER. He kept apologizing & I am very grateful for the time he spent & the rate we got, he really was wonderful and WORKED for us.
But it was, from my stand point… miserable. We were there for 5 HOURS! FIVE … dinner hour came and went!
I was ready to gnaw my arm off I was so hungry. There are only so many bottles of water you can be offered, how about a cookie, or popcorn, or something! I saw a lady across the sales floor snacking on triscuts & surfing facebook at her desk, I was about to mug her for both her crackers & computer!
We’ve purchase several cars in the past 4 years, at different dealerships and this, by FAR was one of the most arduous processes. Based on past experience I would think on average it takes about 3 hrs for the whole process.
This was exhausting.
That is the major area of improvement this dealership group could benefit from, they are very concerned about the «ownership experience» (i know cause finance guy said it 25 times) but not the current experience buyers are having in that moment. Like I said there are only so many bottles of water & cans of soda one can offer. In the event that financing or service is taking longer than expected, cater to your customers– make them feel special… offer them a cookie. A lot of dealerships manage to do this and i’m sure it is rewarding for them in the future.
Would I suggest family & friends in the Toledo area to shop at Yark? meh… if they want… i probably would never go there again. There aren’t many dealership options in the area that have the inventory they have.
If it weren’t for Dave Holben, our salesman, I probably would have packed it up and shopped someplace else.

Awesome service

I have always had my Chrysler 300 serviced at Yark Automotive. Recently I took my car into get an oil change at their Quick lube we discovered they had shorted me a whole quart of oil, that was a hint of things to come. A month later I took my car back in to have my brakes checked & discovered I needed new rotors, pads and brakes so I agreed to get them done & while there I told them to give me another oil change since they had shorted me a quart a month ago. I paid $ 700.00+ for the work picked up my car & drove home. I discovered my car seemed to be racing like it was idled to high I called the Chrysler Service dept. and they informed me my car can’t be idled higher so I keep driving and noticed when I took my foot off of the gas pedal my car continued to run and maintained a speed of between 20−35mph it would maintain a speed for over a mile without my foot on the gas. I called the service dept. to let them know that every since they had done my brakes my car would continue to run with my foot off of the gas. I took my car in and they said they couldn’t duplicate the problem I said «how can that be it happens all the time» I drove out of their drive and sure enough it happened again I turned right around & took it back and had the service manager to get in so I could show him the problem sure enough it happened again we went over a mile with my foot off of the gas, he called back to service dept to tell them. We got back the service manager & one of his technicians went for a ride but this time when they got back they said they couldn’t duplicate it.
I continued to take my car back for this unsafe problem and they continued to say they couldn’t duplicate it I said to the service manager «you were in my car and saw it for yourself» his response was that their Diagnostic Machine wouldn’t give them a code as what was wrong so if there was no code they DIDN’T KNOW HOW TO FIX IT. I said so what you seen whats going on my car is running at a speed of 20−35mph without my foot on the gas he replied it’s like going to the doctor if they don’t know what to do they can’t help you. I even called Chrysler’s headquarters in Detroit they said I had to try and work with the dealership since my car isn’t under a warranty anymore. I took my car in over five times for the same problem and NOTHING was ever done.
So I decided to take my car to another service shop just to get another opinion of what was going on… and guess what? they found what was wrong right away and I had them to fix it. OMG I’m so angry how could they cause such a safety problem and not even try to fix it. I am now going to give them the bill to pay. I would not advise anyone to go and get their car serviced there because they are negligent with their work.