Verizon

I wish I had been able to read these reviews before going to this location. This store (along a couple of experiences at other Verizon locations I have had) has convinced me not to renew a long term contract with Verizon. Verizon has been my contract provider for over ten years. I was told six different things in one 90-​minute interaction with their staff when I went into replace my phone which I had broken beyond salvagability. First, I was told I had no insurance on my phone. Next, I was told I could pay about 300.00 to get an upgrade. Then, I was told, no, it would be 500.00. Then, feeling completely railroaded into the purchase and explaining to the person on the phone completing my contract, I heard her say when I handed the phone back to the clerk, «She wants to do this even though she can get a replacement phone through her insurance?» He went on to say that my insurance had been dropped in 2014, and she went on to tell him that no it had not. Then, the clerk told me it would be 200.00 for the deductible. It was 150. Also, I asked him if I could walk out with a phone from the location that day. He told me I could. Then, he denied that I asked him that question and told me that the phone had to be sent to a residential address (inconvenient because I was staying at an Airbnb). It was an absolutely exhausting experience, and I now don’t just look at them as bad customer service reps but as scammers who try to use bait and switch and other deceptive practices. I am going to finish my contract w Verizon and then probably do only pay-​as-​you-​go services from now on. I pay 2 – 3 times more for my service than I would if I went through a less-​expensive company or opted out of contract. I thought it was worth it if the service and coverage were better. Obviously, the service is not better, and I need to make wiser choices regarding this expense.

Updating this review again.
I thought I had a positive experience yesterday.
Today I find out the woman entered the address into the computer wrong and my phone is being shipped to a different state.
Tried to have it corrected, they tell j had to call fedex and have them change the address myself. FedEx only allows the shipper to change the address.
Now I’m told after its delivered to the wrong address I can file a complaint and they will re ship.
All the while, I’m now waiting longer for my phone.
Not happy.
The woman asked me for the address twice, and still sent it to the wrong place.
I should have just switched to Sprint.

This place is awful! Waited over an hour just to buy a phone that I already knew I wanted. The sales guy acted polite at first until we turned down his 20 minute pitch, with his refuse to take no for an answer approach. After we said we didn’t want the plan he was trying to sell, his demeanor did a 180. He became standoffish and arrogant, answering our questions only with smart *** responses. We bought a screen protector, which he did put on. However, he did not wipe the phone down before hand or take his time putting it on. Subsequently there is now a lot of dust trapped and air bubbles trapped underneath the screen protector. We noticed it on the way out and asked the girl at the front what we could do about it and she told us «that’s the best it’s going to get»…
Needles to say we will never be going back to this verizon store and are considering switching phone companies all together. I always thought that verizon held itself to a higher standard, but I guess I was mistaken…