Mr Direct

Great customer service and top notch products for the price you will pay. I have ordered many different items and I have always been satisfied with every item (and so have my plumbers!). Buy with absolute confidence!
Every business is not without its flaws and I did dock one star because of the following reasons:
1. Their website could use some updating from both a speed and ease of use standpoint. Sometimes it can be challenging to navigate. However, the information provided to assist customer is excellent. Site can just run slow at times.
2. Would like to see more options for Shower sets, there are only two options (rain and standard). Would also love to see Mr. Direct take the leap into porcelain apron sinks.
3. Website doesn’t allow accessory purchases online, you have to call in. This can be frustrating if you simply need a soap dispenser without purchasing a sink or faucet.
The notes are minor and have not stopped me from using the business and telling others. Hopefully Mr. Direct is reading these reviews and continuing to improve their business!

MR Direct was great to work with… they followed up and everything arrived on time and in perfect condition.
Pat

I ordered 3 U1913-​W (rectangular white bathroom sink) and 3 732-​C (vessel faucet) though not at the same time since I was leery about the products and customer service. I ordered one of each first. The sink appears to be of high quality and it arrived with no issues. The faucet, on the other hand, was defective – the water only trickled out and slowly reduced to a dribble. Customer service was excellent – very friendly, no hassle, and shipped me a new faucet that day. I was expecting they would insist on having the defective one back to test and try to repair it first, but there was none of that. They emailed the UPS label so I could ship it back for free. The replacement arrived and it worked with no problems. I ordered two more sinks and one was missing the hardware, otherwise they looked as good as the first one. Granite fabricators stated they didn’t need the hardware so I didn’t bother MR Direct about it. I’m waiting for the two additional faucets I ordered and will update this review when I’ve received and tested them.

Highly recommend. Online shopping was a breeze. Product delivered extremely fast, no damaged as it is well boxed. I purchased kitchen spring spout. Looks amazing. Installed in less than 10 minutes by myself.

Customer service was phenomenal, they helped me immensely. Plan to shop here again.

Seriously, too good to be true — you won’t find this high quality, life time warranty, stainless steel sink at your local Lowes or Home Depot. The website is excellent and easy to navigate; very reasonable shipping cost. Outstanding customer service promptly answered all of our questions. Don’t hesitate, read all the reviews, MR Direct rocks!

Highly recommended. The website is easy to navigate and the products were shipped quickly.

Quality products, fast shipping I have already recommended them to several friends. Even with shipping they are less cost than local stores.

These guys were great! The sink I bought was exactly what it said it was, great quality and they shipped it out fast. I was blown away whenever the company called me to let me know that UPS was delayed because there was a snow storm in MY area. I don’t know too many places that have that attention to detail.

I have used MR Direct for a number of orders and have been completely satisfied with their products and the speed of their shipping. I have only ordered stainless undermounted kitchen sinks and undermounted bathroom lavs. Everything came intact, delivered on the date it was stated on the tracking invoice. My clients (I am a professional remodeler) have been very pleased with the cost and the quality as have I. I would recommend MR Direct and will continue to use them in the future for the value and savings they offer. Their customer service is another big plus.

I ordered a kitchen sink and faucet from MR Direct and – although my super and my contractor were dubious about an online company they had never done business with, they were totally impressed with the goods! Ten months later and I am still in love with the sink and faucet. I just had a slight problem with the soap dispenser, sent an email and customer service called me back and expedited a replacement immediately. We were BOTH wishing each other a nice day… since there really wasn’t anything left to say! New part came in 2 days and it’s working great.

I am so happy I found this website! Even with the shipping fee It saved me a lot of $$$! The quality of the Garnet composite kitchen sink I purchased is outstanding. I also purchased a kitchen faucet which is top of the line and has a «LIFE TIME WARRANTY» just like the big boys have, for a lot less cost. I’m sure I will do business with them again next year when I remodel my 2 bathrooms.

Great selection of sinks, and we got exactly what we wanted at a great price. Delivery was very fast as well, and everything came as expected. If I ever need a sink again, I’ll definitely look here first.

I do not recommend this company to nobody. They refusing to send refunds back to costumes. I send them back same way as received in original package a sink. Employee Dana Smitch inform me that sink was damage and package was open at front of UPS employee and they can’t open a claim because foam was put incorrectly. I contact to UPS and they told me nobody was there from UPS when package was open!! This question me their credibility. I contact in numerous emails Erin Zdybek Return Manager, but i have been told that is going to LAS VEGAS and will be back in about week and i have to wait!! They will received refund from UPS claims department or their own insurance, why they refusing send my refund if package was return to them? I will send complaints to BBB about this company practices. Is better go to regular store like Home Depot or Lowes and purchases the product, if something is wrong or you decide to return is no problem and you do not risking your money!! I’m not first and last consumer with this kind complaints against MR Direct .Do not be stupid and do not buy from them is not worth thinking that you save few dollars and additional pay them expensive shipping cost. Thank you.

I found this website online, as I was searching for some faucets for my day spa. I fell in love with a blue/​green glass that was absolutely beautiful and would have been the focal point of the spa rooms. I had an issue with being unable to use the product as I had hoped. Erin, from Mr. Direct was absolutely gracious and helpful in assisting me with dealing with the issue in a professional and timely manner. Great customer service. Great products (beautiful!) and great prices. I hope to do business with this company again in the future.

I can only vouch for the great price, quick shipment and quality look/​feel of the sinks and faucets I received. Too early to be installed in our new home, but hope to update this review after installation.

My wife found MR Direct on line. The quality of their products (kitchen faucet & sink) seems to be very high. We contacted them several times, and the customer service was excellent. Products arrived on time and in good condition. The prices beat anything locally.

price may be ok, but customer service and site design left much to be desired. I ordered a kitchen sink and bathroom sink from them. I asked to cancel the bathroom sink but still want to keep my kitchen sink order. They said ok, we’ll ship out your kitchen sink, but they didn’t send me the tracking number and changed both items’ status as cancelled in my online account. I thought that means they just cancelled both my orders and got my sink from a local vendor. Imagine my surprise when the order arrived in the mail much later. I called them to return the item, they said I didn’t get a tracking number because they don’t send out tracking orders automatically. I have to manually request them myself. Both items were shown as cancelled online because they manually created a new order for the kitchen sink. First of all, they didn’t inform me of this «manual order» BS. Second, why isn’t this new order automatically linked to my account? Third, it’s unreasonable for them to expect me to request a copy of the new order myself when I didn’t even know this new order existed (because they didn’t tell me in the first place. DUH). Fourth, I never had an online site that expects the customer to manually request a tracking number for an order. Every reputable site I know sends a tracking number automatically once the the package is shipped.
On top of all the mess, they also charged me restocking fee for returning the item and refuse to acknowledge their part in failure to fully inform the customer. I would not order from this site again and definitely would tell everyone to stay away. Shitty customer service is not worth dealing with when there’re plenty of other options around.

Great product, good quality. Fast service, easy to purchase! great prices!

BUYER BEWARE:
The faucet was anything but oil-​rubbed bronze — a truer color description would be (pinkish) copper. Be very careful with any purchases from this company as their answer to me when discussing the discrepancy was «buyer beware!» WOW — What kind of customer service is that. I purchased a sink from them as well and was going to purchase other items (for an entire kitchen & bar remodel that I am doing) but they just lost a customer for life not to mention the fact that no referral will ever come from me.