J & J Towing & Service Center

i used j&j towing to tow my international truck, they towed it from the wrong side and damaged the truck. the owner was not working that day so they had someone filling in. they left the truck in my lot and never contacted me about the accident. (poor business). i contacted them about damages and they basically told me they wont cover anything. i asked about the invoice and they will not send me one. they are probable going to claim it never happened. i have been working with them since 2002, i will never use them again

I have taken several different vehicles to them over the years. They have always been straight with me. I have had them do several minor repairs, mainly brake and suspension problems. They have always fixed the problem and not tried to sell me on other unnecessary repairs. As an example I once thought I had a bearing problem and they found some debris in the brake and only charged for the labor to clean it. They could have changed the bearing for a lot more money and I would have believed them. That sold me on their business. I haven’t had them do any major engine repairs so I can’t comment on that.

I’ve been taking my vehicles to J&J for over 8 years. As a single woman, it has been wonderful to finally find a place that is honest and quite competent. I’ve never had any surprise bills, they always do a complete safety check with each oil change, and always let me know of any potential upcoming maintenence issues.
It’s like having family looking out for you.

I love local businesses. I try to give a recommendation whenever I am pleased with a local business. However, this time I feel like I should warn against a local business.
The setup: My wife was having problems with her headlight. Intermittently, the headlight would go out. I could always fix it by wiggling the wires, but the fix was not permanent. While I usually go to another local auto repair shop, my wife decided to take her car to J&J’s because J&J is located close to our residence. J&J looked at the headlight and ordered the parts to repair the headlight. Seems good, so far.
The scam: My wife was working, so I agreed to pick up her car and take it to J&J for repair. I entered the lobby of J&J and was greeted by an employee sleeping in a chair. The employee opened his eyes after I walked in and stated that so-​and-​so will be with me in a moment (why couldn’t he have helped me?). The employee then returned to hibernation. I should have taken this as notice and left immediately, but I decided to wait. So-​and-​so never arrived.
After waiting 5 minutes, the employee regained consciousness and left the room to continue repairs on another vehicle (I hope he wasn’t charging the client for the time spent sleeping!). Another 5 minutes go by while a couple employees stroll in and out of the lobby without acknowledging me.
I text my wife that this is some of the worst customer service I have ever witnessed, and I will be leaving in 10 minutes if I am not helped. I stroll outside hoping to garner the attention of one of the employees. As I’m standing outside, I am looked over by a guy who I believe, judging by the website, is the owner of J&J. After looking my way, the owner, who is having a casual conversation with a friend, returns to his conversation. The owner looks at me a few more times over the next few minutes, and each time he continues talking with his friend while ignoring my presence. I text my wife that I only have 1 minute left before I am leaving.
At that time an employee pulls a truck out of the shop, hops out and asks if I have been helped. I tell him, «Not really.» Without apology, the employee takes my information and starts working on the car. I was glad to have someone FINALLY offer a semblance of customer service — or so I thought.
17 minutes later the repairs are completed. The employee who helped me offers up a bill of repairs. The bill gave the following information: 24 $ for parts, 4 $ for disposal fee (?) and 64 $ for labor. Seemed like a large bill, but I assumed that they had quoted my wife the price and she had accepted. Wrong!
When I spoke with my wife after the repair, she expected nothing nearing 100 $ for a 17 minute repair. She called and complained, but the employee stated that this was their hourly rate. I was amused by the amount, so I began calling the local auto repair shops that I frequent to get a quote for the same repair. Additionally, I called non-​local repair shops to confirm the quotes. My quotes from other repair shops? The highest was 80 $, the lowest was 40 $ and the median was 55 $. Astounding.
This is absolutely the worst service/​price-​inflation combination that I have ever received. J&J’s ad mentions something along the lines of old time values — I guess those old time values are price gouging.
RETAIL price of the part online: 12 $ (compared with 24 $)
Price of disposal for connector and wires: 4 $ (recycle much?)
Price for labor: 64 $ for 17 minutes=225 $ an hour
As I stated in the title — caveat emptor (buyer beware). I have never been so offended by a local provider of goods/​services.