Altman’s Cooling and Heating

Hah not surprised theyre at 2 stars. Guy came in and he had the wrong house, I rent so i was confused thinking maybe the owner called him. We figured out he had the wrong address so the oaf left with my thermostat on the kitchen table. Ya… so i called the customer service, they transferred me to the local ‘manager’ who said i had to pay 89 $ for them to come out and put it back. When i told him what happened he yelled at me like an alcoholic. I think his name was Gary. Ps thats a high service fee (89 $)
Forget about altmans shop around. I recommend Jerry Pergusson in titusville.

We’ve used them a few years ago and again today. Very dependable, very honest. They came out when they promised, and only fixed what needed to be fixed — a wire that was causing a short. Could’ve run the bill up very high but he did a good, honest job on the A/​C & was very friendly, professional, and courteous.

You may want to reconsider using Altman’s. They were recommended to my and after checking their ratings online I decided to give them my business. Don actually made it by the very day I called and told me the problem with my unit was that it needed cleaned — and charged nearly $ 200 to clean it. I asked him if that didn’t fix the unit what would be the next thing to try — would it be refrigerant? But was pleased when he told me that if lighting didn’t strike we should be just fine.
The next morning the unit was no longer working and I called back and they sent Josh out. He told me that Don had informed him the night before that our unit was 20 years old and shot. He had no answer for why Don told me it was in good shape and him that it was not. After he checked the system he said in fact it needed refrigerant — but that meant there was a leak and it would cost nearly $ 200 to check for the leek + whatever it took to fix the leak then $ 60 per pound for the replacement refrigerant — estimated at 3 pounds — with no guarantees. I asked what he would do if it were him and he said he would not put $ 100 in it.
Monday morning I called the manager and explained I felt like I’d been sold snake oil as his service tech told me the unit was fine and took my money when he knew the unit was on its last leg — I requested a refund for the service. He claimed he would have to discuss that with the owner but he would call me the very next morning. I’m still waiting on that call — it’s been 2 weeks.
You decide for yourself but this feels like a shady outfit to me and I certainly will never use their service again.
Dr Gary E Moss

They are not professional, and only care about scamming people. Charge you for service and no deliver. Called to service and did not show up on time and left in a hurry. Left garbage on my walkway. They are bad about not putting filters in the air conditioners when they come for service call. I guess it cost to much to replace the one they take out and service call amount don’t cover a new filter. What air conditioning company does not bring filters in ad replace when changing them. Called to complain and they did not care. Owners are rude, unprofessional, and do not know how to run a business properly.

SCAMMERS AND POOR TO NONEXISTANT QUALITY WORK! I shopped around for the best price on a central air unit as the old one was stolen when the house was vacant for a couple years (Titusville). They had the best price so I went with them. On day one of the installation their installer left my garage door wide open with the light on. I did not notice this until the next day. This was an open invitation for anyone on the street to walk right in and steal whatever they wanted. They finished installing the unit the following day, but I later found out that they never put in any air filters and had to put them in myself. I began having problems with the unit not cooling. I had to call them out for service four times to get any results. The first time the guy said to change the filters and that a line was clogged, he cleaned it and left. The unit still didn’t work properly. The second time the guy said that the unit had frozen up due to the air flow being restricted by the air filters and said to remove one and only run on one filter instead of two as the unit is designed for. Still didn’t work. Called them out a third time. A guy came out, looked at the unit for all of one minute, said to change the air filter (they were just changed) and left. He was not in my house for even a full five minutes, TOPS. He was in such a rush to leave he didn’t even bother to collect the payment. After changing the filters yet again it still didn’t work. I sat around for awhile with no AC, in Florida, in the summer because I was getting tired of paying for service calls and getting no service. After awhile I got fed up and decided that enough was enough and called them and spoke with the secretary and explained my situation. She asked me why I didn’t call for another service call immediately after the last guy left if it still didn’t work and I told her I was tired of paying for service calls and getting no service. I was then informed that their policy is that you are being charged for them to come to your house, not for any actual work being done and that any work is extra. Fine, but when you call for someone to come out to your house on a service call there is an expectation that the work will be done, not some bozo who comes out, does nothing, makes NO ATTEMPT WHATSOEVER to even find out what the problem is and then demands money because he knocked on your door. She was rude and kept interrupting me when I tried to say something. I asked her to stop interrupting me, she kept doing it and would not let me complete a sentence without her trying to argue I so I hung up. They sent another guy out on their FOURTH service call for the same problem. I told him about the last guy and he chuckled and said it must have been on a weekend because they hate to have work interfere with their leisure time. (It had been on a Saturday.) At least this guy actually did his job and found that the unit was clogged with dust and needed to be washed. He washed it and it has worked fine ever since. Come time to pay the bill I said that I would pay for the charges for his work but that I was disputing the charge for the guy who came to the house and did nothing. I then got a letter saying to pay up or they would put a lien on my house. I went to the office to speak to the manager in person who said he would see if he could take care of it. A worker butted in in the middle of the conversation and told me that I was just trying to get something for nothing and that he overheard me swearing at the secretary on the phone (a complete lie-​I did get mad and raised my voice but I never swore). And as for the something for nothing comment– I’D HAVE TO GET SOMETHING FIRST before I could get it for nothing. THEY wanted something for nothing and that was my issue. I got another letter from the owner stating that they would not forgive the bill that I am disputing. I am perfectly able to pay this bill, but on principal I will be fighting it in court. You get what you pay for, from now on if I need any further service I will be more than willing to pay more for better service from another company.