Rittenhouse-Kerr Ford

I needed my headlight switch replaced on my Ford last year and stopped at Rittehouse-​Kerr to arrange for service — it seemed like a quick swap-​out/​swap-​in but they insisted I leave the car for the day — thw switch was $ 75, the installation was minimum 1 hour ($ 60?). And although they claimed to have courtesy cars, there were none available out thru the next 3 months! So I would have to arrange a ride or rent a car, so my switch replacement was going to set me back $ 200+ plus the time.
I decided to check ebay and found an OEM new replacement switch for $ 7.50+$ 10 S&H, ordered it, and when it arrived, by examining the new one, I saw that with a simple small screwdriver, I could ‘pop’ the old one out, disconnect the keyed connector on the back, plug the connector into the new one, and push the new switch in place. It took about 1 minute.
Maybe this is why they’re in trouble and have few cars on the lot — it wasn’t about my convenience — it was about their convenience.
I will add, though, that the guys in the parts dept have always been more than helpful and responsive — it’s the service dept that seems to have a «we’ve always done it that way» attitude.