Dick’s Sporting Goods

Worst customer service ever! Waited in line 10mins while the only cashier sat on the phone with her open line light on. She finishes her call shuts off the light and says sorry I’m closed now. I had 2 additional people behind me ready to check out. There was about 3 other employees folding items in different areas instead of ringing people out. Called store manager and basically she’ll talk to the employee. That employee should lose her job. Treating people so rudely is never acceptable and no manager should tolerate that from an employee. I’ll never shop here again.

Wandered in here just poking around. Good size store with all your sporting needs. I did not need anything in particular but some of the prices seemed a bit high. The clearance rack had some good deals, but nothing in my size. Decent store, very clean and organized.

Very good all around sports store. Employees were very helpful and the store was very clean.

Went here after the 2013 Chicago Blackhawks won the Stanley Cup, this place was an organized ZOO! Props to Dicks for keeping everyone in line and the helpful staff.

Fast and friendly service. Very clean and organized store. This dicks is very much involved with local football and baseball groups and they give local communities coupons at the beginning of baseball and football seasons. Always coupons in local newspapers as well. Plenty of parking and usually not that crowded.

This could be a great store if the service were better. Luckily for me, I generally know what I want and I’m able to get in and out. I reside in Tinley Park, but I live closer to Orland Park. Best bet: go to the Orland Park location.
This store is always neatly stock and provides several sports brands to choose from. The mall that its located in is nice and thriving. It’s located conveniently off of a major travel corridor (I– 80): easy access and easy exit.
Problem is, staff is hard to connect with. That says a great deal about the obvious poor management. Corporate heads need to make it to this store quickly! It’s time for genuine customer service. I’ve stopped asking questions of the staff: they are clueless and I plan to write a letter to the corporate office. The consumers in my area deserve better!

I walked in looking for some sweatshirts, and I did not find what I was looking for.
So I did the natural thing and looked for help. Wrong move, because they don’t know either.

The name «Dicks» is somewhat misleading. If you are looking for goods related to sporting, you found the right place.
PS — The parking is ample

This is a very nice, clean and fully stocked sporting goods store. But the employees are for shit! My buddy was looking for some golf shoes. As we are walking around the department skeletor walks by and says hello, walks into this closet with a mirror in it and proceeds to fix himself? My friend asks if he has the shoe in 11 and the guy starts kicking the boxes of the one’s in that size and walks away. That wasn’t the @#*%# question @$$ *@#! Then he comes back and says these are good shoes, because they had them in stock. The one’s he wanted were 40 bucks more. These tards are obviously not on commission.

Went here today to find a bike. A lady greated me at the door and. pointed me into the right direction. Employee Brett was very helpful. He told me about all different types of bikes and what type of ridings they are best for. He gave me time to think it over. Told me where he would be and jumped to help again when i made my decision. He checked all gears showed me how they worked. He even walked me to the checkout and helped me put my new bike in my car. He was very professional, honest full of knowldge and helpful. Need help picking out a bike ask for brett. Ill be back again to this store

After having two great experiences at Dick’s, it is no wonder that it has become my go-​to store as my son begins his dive into athletics. Not knowing which sport will strike his fancy, I have spent the last year or so giving him a pretty full preview into the sports offered at his age. This spring is indoor soccer and t-​ball. Hello shin guards, gloves, bats, knee-​high socks, practice balls, spikes, t-​stands, baseball pants, etc.
I hadn’t realized this but until now, I made fairly big purchases at Dicks — bikes, an elliptical, etc. But as Jack needs more of the daily sporting equipment, I find myself there for the smaller things. And so my view on the store has started to shift.
My only true complaint is this — there are plenty of staff members ready to help you with a larger purchase but in the more generalized sports areas, nobody was begging to help me find anything. In fact, I had a hard time tracking down someone to help me find what I was looking for on my last visit. In fact, I never did find someone but came upon the item myself. Having said that, I will admit that they have a great selection and the store is organized well — which prevents you from needing too much assistance. I just wish that when you did need help, you didn’t need to walk over to the cash registers on the other side of the building, to get it.
After picking up some stuff for the kiddo, my focused turned to something I’ve put off for a while — running shoes. I had been sticking to the usual Nike or New Balance shoes that I’ve been purchasing since high school. However, I began training for a 5k (first time in my life) and realized I needed something a bit more particular. I approached the guy working the shoe department. He had me walk along the track to see how my feet hit the ground. Based on that, he made a recommendation. I gave them a shot and have seen a noticeable difference. The strain on my shins has disappeared, helping me run further/​longer.